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Service personnel where very much customer orientated and helpful
Really effocient and pleasant
All the staff were great From the start of the sale with Alastair and the service withMohammed.
Kept up to date and video of findings is very useful
still awaiting call from spares re replacement key
All went very well from deposit to collection of vehicle. Updated by text. All very good.
My car is the answer, feels great and looks great.
No outstanding questions. Comprehensive report feedback.
First rate service from BMW. I can't fault their attention to detail and customer care
Well organised polite/freindly staff
The service was done on time, staff were very helpful and kept me updated with the cars progress. Also the complimentary breakfast was a massive bonus.
As above. No waiting about.
The service was supplied as agreed, including a work pick-up and drop-off of the car. More information regarding expected pick-up and drop-off would have been better.
Easy location, excellent staff and very good service experience.
The service experience was smoothly and efficiently managed from first contact to return of the vehicle. A bonus was the provision of a brand new Mini Cooper S as a courtesy car.
Although my car was booked in all day, it was ready when they said it would be (before closing) and any work was explained well. It would be good it the garage was open a little bit longer to allow for an end of day collection.
Seen promptly and friendly staff
They look after their customers
Service was fast but expensive. Service dept were great. Provided with courtesy car. Communication excellent. Only price let down full 5 stars.
Unfortunately the part I wanted fitted was not done as lack of experience in the workshop meant I had to rebook at the body shop . The manner in which I was looked after was amazing as I had a wonderful time at a spa while waiting for my car repair .
As above excellent service
Service efficient , helpful
Poor comunication betwen service department and customer
The car was booked in at 11.00 but it wasn't ready until 16.30, is it not possible to narrow the time scale in some way?
Car was worked on at the correct time and health check was thorough.
All issues resolved and potential future issues highlighted too
Service is good, but service personnel are constantly too busy to take the telephone call, and do not always get back as promised.
Well handled and problem resolved without any issues
Service is good but costs for any additional checks are very high.
Did as you said you would no complaints
Original problem with MOT should have been picked up earlier but overall the experience was very good
All completed as advised
Again, how easy it was is a major positive and the communication via text message on progress and requests made it very easy.
The car unfortunately had to go back in as there was an issue with the exhaust system but we got the car collected from our house then dropped off again as was causing problems as I work in the Glasgow area but all fixed now excellent service
Couldn't fault the service provided in the run up and on the day of the service.
The service I received on this occasion was second to none. Very impressed.
felt it took a long time for a first service
I was told the car was ready to pick up but when I arrived some time later I found the the washing of the car had only just started and I had to wait nearly 30mins
They are helpful and generally good to deal with
All the colleagues are very polite and actually listened to any queries i had.
Mark given for last visit.I would have given zero for the previous experience where the dealership was totally inept and unresponsive until I raised a complaint.
Thank you for your considered response. Really useful. I am glad we have over come the early issues and thank you for your patience.
Feel like I am not a valued customer
Thank you for your comments. We will call to see how we can help.
Everything complete to a high standard and car valeted afterwards but the bluetooth issue hasn't been resolved yet and still waiting to hear back.
Outstanding issue with in car charging mat which appears to have an intermitent faults. Eastern provided video of the mat charging a 'function key' which my car does not have - the mat is needed for charging my phone.....only very occasionally works.
Thank you for your comments. We will follow this up.
The saleslady was very helpful and I did not feel under any sales pressure whatsoever therefore it was a fairly relaxed experience. She handled the purchase and handover of my car in a pleasant and efficient manner.
All went well Very professional. However. .little touches ( like a bouquet of flowers )seem to be missing these days
We have purchased many cars over the years and can honestly say that this has been a very positive experience because of the professionalism, organisation and excellent customer service provided by of Kate Hutcheon.
No problems and nothing too much trouble. All contacts acted in an assiduous manner.
Chris Henderson, the sales agent at Eastern BMW Edinburgh, was friendly, professional and very knowledgeable about the cars, and finance options. Smoothest car buying experience I've gone through.
All my cars have been purchased from EASTERN BMW EDINBURGH. I have always found them to be extremely knowledgeable, friendly, courteous and the car prepared to the highest standard.
Everything ran very smoothly. Good communication from salesman keeping me updated with progress.
Again first class service over all
Again, Chris Henderson was fantastic. Taking the time to show me through all the tech etc.
Chris Bunch and team at Eastern BMW Newbridge are fantastic. Make me and my family feel welcome & relaxed.
Kate Hutcheon was a pleasure to deal with during the purchase of our new car . We did not feel under pressure to buy which is very important to us after past experiences!
I am delighted Kate looked after you so well. Thank you for traveling so far to use Eastern.
Right from the start I was 100% satisfied with the level of service provided by all of the staff at the centre They provided me with all of the information I required to asssit me in making the right decision to purchase my new BMW from them.
Thank you so much. Really appreciate your thoughts.
It was a helpful but unhurried process arriving at my decision
The all new X3 is a superb vehicle and I am sure you will have many happy miles in it. Thank you.
Again have dealt with you guy's for years and always been looked after