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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW Electric Car Range Set to Soar

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Scots top the league for using their phones while driving

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CO2 exhaust emissions fall to all time low

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More car buyers are turning to dealerships for finance

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

New Car Manager

Scott Shedden

Used Car Manager

Malcolm Rae

Used Car Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Sales Executive

Anthony Davidson

Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Catherine Coleman

New Car Sales Executive

Craig McGibbon

New Car Sales Executive

Tyrone Stock

New Car Sales Executive

Harry Campbell

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

pricey

Service
Thank you for your comments. We will contact you and discuss ways to help with costs.

The person who handled my call was very reassuring and efficient and told me what would happen and it did

Service
Great to hear. We focus on this.

Everything was very friendly but I turned up at 8.30 as per the service email and you didn't open til 9 and car booked for 9.15. So spent much longer than anticipated. But well looked after as was my dog so less of an issue.

Service
Thank you for your feedback and we will look at this internally. Apologises for the extended wait.

As above.

Service
Thank you.

Easy booking - breakfast provided - quick and efficient service - good value - Douglas Watt is a star

Service

Quite pleased as service completed timeously but a longer than expected wait at your premises before car made available .

Service

Martin was extremely professional

Service

More care in attention to the actual customer.

Service

As above, just the cost

Service

Asked for feedback on setting of dashboard readout and this has not been given despite 3 attempts

Service

Please see reply to question 1

Service

Repair to car and condition of car when collected were very good. Disappointed that Eastern provided transport transfer into Edinburgh but no transfer to Livingston where I live, had to walk to nearest local bus stop to use public transport.

Service

Very efficient

Service

Communication was very good, kept informed all the way. Cleaned the car, very professional.

Service

Length of time taken to have car picked up for service, a part of the service offered by premium car dealers and one we have used many times in the past but never having to wait more than a couple of weeks, in this instance it was well over a month

Service

Excellent service. Communication was very good

Service

As above

Service

helpful and courteous staff to assist in every way possible. always kept up to date with service and return times

Service

Friendly efficient service and communication

Service

Eastern provided a courteous and efficient service - everything that is needed when getting your car serviced.

Service

very slick and personalised book in system. Took account of our time requirements.

Service
Excellent. Thank you.

Prices are too high

Service
Thanks for your feedback. We have several ways we can help and we will contact you.

Staff were very friendly and customer focussed, the whole process was based on minimising my inconvenience.

Service
Glad you enjoyed our Early Bird breakfast. Very popular.

Apart from a minor problem with the radio having lost its programmed settings

Service
Thanks for your feedback. All sorted now.

Not enough information initially about the 'product enhancement' and why it meant my car had to stay in for over 2 weeks or why it was unsafe to drive, but this was explained to me when I went to pick the car up.

Service
Thank you for your comments. We will review this internally.

Easy, friendly and flexible

Service
Job done. Thanks

Booked car in for service first thing no curtesy car offered. Was offered complimentary breakfast when car was booked for service there was no mention of breakfast when car was being serviced.

Service
Thank you. We will resolve this for your next visit.

Seat cover was satisfactory however screeching brakes was not addressed. 2nd time car has been in to remedy this and not complete due to tech saying cannot replicate. Feel this questions my intergrity (I'm lying). Pads done before and noise continues

Service
Thank you. We will contact you discuss.

Left my vehicle for service at Eastern and took the curtisy bus into Edn.Staff kept me informed of service progress and any work requirements needed.So everything was complete when I arrived back to pick up my vehicle.

Service
Excellent. Thank you.

Well looked after from start to finish with every team member involved.

Service
Delighted to read your comments. Thank you so much.

Received text updates which helped plan my morning around the service. Service completed 30 mins ahead of time, excellent. Slightly disappointing that the service team didn't mention the breakfast voucher/other options available to enhance the visit.

Service
Excellent. Thank you.

Again an easy and direct experience with frequent updates on progress

Service
Job done. Thanks

As above - we received texts and phone calls at every stage to inform us of progress, and a video of the work needed clearly showed our broken coil springs. The car was returned ahead of schedule, just when we needed to use it for an important trip.

Service
Glad the team looked after you so well.

We asked for a tyre to be checked as the pressure was low, and were told there wasn't a problem...only for the problem to still be there when we got the car back. It has now taken more than a week and we still do not have a new tyre.

Service
Now resolved. Thanks for your feedback.

Speed of completion was less than anticipated

Service
Thanks for your feedback and patience.

1 point why I did not say completely satisfied (as I normally do) was, when calling, the difficulty in getting through to the service department and after leaving 2 messages was not called back - I had to call again.

Service
Thank you for your feedback. We will investigate.

Eastern BMW have been very professional with their service.

Service
Thank you

Although I asked in advance to replace damaged rear ashtray it hasn't been done. Also the screenwash bottle was not checked and later appeared to be damaged.

Service
Thank you and apologises for the poor experience. Now resolved and thanks for your understanding.

I contacted Eastern at v short notice and they were very responsive and fairly priced with good customer service

Service

Straight forward service with good communication from the service team from the original booking to the pick up at completion.

Service
Excellent to hear. Thank you.

Computer based problem not yet resolved and have booked in the car again in August to see if a solution has been found.

Service
Thank you for your patience and feedback.

It was very straightforward to book and the use of a courtesy car made it stress free

Service
Thank you. Try a swim at our Spa facilities next time?

My car was picked up and returned after it's service, cleaned & hovered ??

Service
Delighted you enjoyed your visit.

As above

Service
Excellent

All communication with Eastern, particularly before i swapped my car to the new one was efficient, polite and friendly. The service department is very communicative and straight forwards.

Service
That is great to read. Thank you

First class service and you are made to feel valued.

Service
Excellent, job done.

Efficient and good value. Friendly people and genuine - service experienced at another dealer was contrived.

Service
Thank you

VG communication from service dept and done very quickly

Service
Thank you for your feedback.

All the staff at the dealership were friendly and courteous and efficient

Service
Excellent! Thank you

My cat underwent warranty repairs with no quibble whilst in for service and was given a courtesy car

Service
Job done. Thank you

I was made to feel that my custom was very important to eastern even though it was only a small job, I would have given 5 if I had been offered a coffee ,hope I get offered one when I come to renew my 5series ??

Service
Thank you for taking the time to provide such insightful feedback. Thank you so much.

All very well organised for you

Service
Thank you.

Work not fully completed due to lack of parts, fault attended to returned after collection

Service
Thanks for your patience. We weren't expecting to replace one of the parts. Apologises.

Pretty positive the car could have been ready earlier and when I arrived at the dealership to collect the vehicle I had to wait approx 20 minutes for it to arrive from the other facility.

Service
Apologises for the delay.

I had to chase up continually to get answers. I sat for an hour and a half only for photographs to be taken of my car for someone to get back to me - which I then had to chase up. Service is poor.

Service
Not good enough, apologises. This is not our standard and we will discuss this with you. We pride ourselves on updates and communication so this is really disappointing.

Option to wait for service completion.Good coffee lounge.The time taken was a bit longer than expected - thus 4 stars.Felt very remote from the actual technician who did the work!

Service
Thank you for the considered feedback, very useful. We have plans for some of this.

Exceptionally high level of service in almost every respect. Waiting time slightly longer than expected.

Service
Thank you. The shuttle bus is really popular. Why not try our Spa facilities next time?

Very efficient at every stage and car beautifully clean both inside and out when returned.

Service
Thank you. Glad you enjoyed a new experience in the loan car too.

Good service however some improvements could be made. My sales representative evaluated my trade in car then asked me to bring it back it for a further evaluation causing unnecessary inconvenience. Other than that I had no issues.

Sales
That would be frustrating, so thank you for your feedback.

As above.

Sales
Excellent. Thanks

I am a bit slow on computers and they were very patient in ensuring I was happy with the cars systems. I know can go back if I have any issues.

Sales
I am pleased the team looked after you well.

as above. no difficult moments. sensible approach to handover involving a presentation of what was needed to get going, encouragement to try things out and an appointment to go back in a couple of weeks time to get a fuller briefing.

Sales
Thank you so much.

They simplified and made the process transparent at every stage.

Sales
Great to know. We have focused so hard on making the buying process easy.

More than happy was kept updated at all times with deliver dates and changes to the build.

Sales
Thank you.

Champagne arrival and a "no-rush" experience. A special mention goes to Tyrone Stock - he treated us with respect throughout and will get my recommendation to other potential buyers without hesitation. Nothing was too difficult, it was a pleasure.

Sales
Thank you. Tyrone is new, so this is a wonderful boost for him.

This is the second car i have bought from Chris, excellent service with a personal touch

Sales
Thank you so much.

As above.The salesman spent time explaining everything in a friendly and simple way.

Sales
Thank you so much.

Everything was easy, quick and professional. Catherine was just lovely - so helpful and friendly and made the whole experience enjoyable and stress free.

Sales
Thank you for your kind words.

Chris bunch made the difference , he pushed out the boat and made time for me in a difficult situation

Sales
Delighted Chris looked after you so well.

Due to the initial excitement then finding the wrong gear box was ordered.So had to wait for a new vehicle to come.This took a couple of months.Just glad I had Chris Bunch as a sales adviser who managered to reorder the vehicle with the right gearbox

Sales
Thanks for your help while we resolved this. Enjoy your new car.

after service by salesman left a lot tno be desired and car not completely clean

Sales
Apologises and thanks for your understanding.

Smooth process, everything explained clearly.

Sales
Thank you.

Never a problem nothing was to much to ask.

Sales
Great to know. Thank you.

Chris Henderson, the salesman, tried very hard to accommodate all my requests and was very professional. He kept me updated at all times, answered all my questions and was a pleasure to deal with.

Sales
Superb. Thank you

Everything was done professionally and made the experience easy.

Sales
Excellent. Thanks

Vehicle ready for collection at time I was given to collect and Chris was on hand to go over everything that we had queries about

Sales
Thank you.

Chris Bunch, as always, has been brilliant. I would not want to deal with any other salesman. I love that moment when you feel like a million dollars picking your new car up.

Sales
Chris is very experienced. Thank you for your loyalty.

As above

Sales
Thank you.

Chris was fantastic and talked me through all the functions of the car - he even got my phone synced with the Apple CarPlay.

Sales
Thank you, glad you are liking Apple Car Play.

Every thing went very smoothly and Pauline was very friendly & kept in regular contact

Sales
Your X1 looked fabulous, enjoy it.

Chris Bunch went above and beyond my expectations of customer service with me, he talked to me in plain English, and made my whole car buying experience friendly, honest and straightforwards (actually 'ultra easy' is a better description).

Sales
Thank you so much for your kind words.

Again a personable service provided, my needs were listened to and accommodated to achieve an outcome that satisfied both parties.

Sales
Thank you

Saleswoman s knowledge of the product

Sales
I am delighted Catherine looked after you so well. Thank you.

Nothing was too much trouble, from being offered coffee to taking a test drive.

Sales
Thank you for your comments and loyalty. Really appreciated.

Staff very kind and helpful, I felt like they would go out of their way to make sure I was catered for.

Sales

As above

Sales
Thank you. Your M140 looked awesome!

Everything went very smoothly

Sales
Thank you

From start to finish Chris Budge looked after us extremely well and kept us informed.

Sales
Excellent. Mineral Grey is a classic colour and your car looked superb.

I went to this dealer as I was let down by the previous one. The experience was like night and day.

Sales
Welcome to Eastern! I am delighted the team looked after you so well.