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All the staff at the dealership were friendly and courteous and efficient
My cat underwent warranty repairs with no quibble whilst in for service and was given a courtesy car
While I have no complaints about the service undertaken on the car, I am disappointed that despite repeatedly advising Eastern Motors, they continue to confuse communications between myself and my wife who has a mini while I have a BMW.
I was made to feel that my custom was very important to eastern even though it was only a small job, I would have given 5 if I had been offered a coffee ,hope I get offered one when I come to renew my 5series ??
All very well organised for you
Work not fully completed due to lack of parts, fault attended to returned after collection
Pretty positive the car could have been ready earlier and when I arrived at the dealership to collect the vehicle I had to wait approx 20 minutes for it to arrive from the other facility.
Option to wait for service completion.Good coffee lounge.The time taken was a bit longer than expected - thus 4 stars.Felt very remote from the actual technician who did the work!
Thank you for the considered feedback, very useful. We have plans for some of this.
Exceptionally high level of service in almost every respect. Waiting time slightly longer than expected.
Thank you. The shuttle bus is really popular. Why not try our Spa facilities next time?
I had to chase up continually to get answers. I sat for an hour and a half only for photographs to be taken of my car for someone to get back to me - which I then had to chase up. Service is poor.
Not good enough, apologises. This is not our standard and we will discuss this with you. We pride ourselves on updates and communication so this is really disappointing.
Very efficient at every stage and car beautifully clean both inside and out when returned.
Thank you. Glad you enjoyed a new experience in the loan car too.
They were friendly and attentive
Courteous, polite, prompt, professional
Thank you so much. See you again soon. Glad the breakfast was appreciated.
My car was called in for a service which I duly booked only to turn out it didn't need serviced. Took the morning off work for this which was a bit annoying.
Thank you for your patience. We have updated your cars settings so this should not happen again.
I felt I was rushed out the door when I collected my car, no feed back on the issue.
Apologises and we will contact you immediately to discus.
The work on the car could not be completed until 18.00 and I could not wait. This meant that I had to come back two days later.
We needed extra parts we weren't expecting. Apologises for the inconvenience.
No service paperwork was filled out, the 'your service explained' booklet was completely blank. I was overquoted for work by more than £100 but no courtesy phone call to explain the cost. Queries I had weren't answered.
Thank you for the feedback. Apologises for your experience. Not good enough.
Excellent service, fast, efficient and friendly.
Thank you so much.
Could book in for a service in a timely manner. Work done as advised. Quick drop off and Short wait to collect keys.
Job done, thank you so much.
The staff were great. Kept me in touch. Looked after my car while I travelled to the US.
Eastern were very helpful with their diagnosis and keeping me informed.
Excellent, thank you.
First class service, kept fully informed throughout.
Good to see you and thanks.
Very easy, car picked up and returned. Full details of all checks given and car valeted afterwards.
Thank you so much. Glad you enjoyed the Spa.
No fuss service. Staff were helpful and considerate, keeping me informed of the progress with my vehicle. They also maintain a high standard of "getting it right" on the first visit.
Thank you so much.
Every thing done as asked
Excellent. Thank you
Pleased overall but was given some wrong information initially. I was told this would be a big service but in actual fact it was just an oil and filter change service. Not a big issue but only came to light when I picked up the car.
Thanks for your feedback.
very prompt service
Job done. Thanks
No problems with booking or collection
The Staff are very helpful and attentive. The job got done in good time and went that extra mile to do a health check and valet.
From when I first made contact with the service reception to arrange a suitable time for the service, to the polite and courteous staff during the visit the whole experience made a day trip to Edinburgh from Inverness a pleasurable experience.
Comma about status of the car came very late in the day. Did not know until the last moment if I was going to able to pick it up on the day. Also had a hire car for the day.
Thanks for your feedback. We will discuss this internally.
Service excellent, cost too high.
You car qualifies from next month for our 4+ programme which provides discounted rates. We will make sure you have these.
Very professional service and kept up to date with progress
Glad you enjoyed your Spa visit and thanks for your notes.
Great personal service, everything went smoothly.
I had arranged to pick my car up the day after the MOT on arriving you could find the keys and my car was blocked in I took some time to move the cars Everything else was fine
Apologises for the delay and thank you for your patience.
Requested report on alloy wheel condition and this was not done, have had to chase it up after the service
Thanks for your comments and notes.
Always get excellent support especially from Greg Murray who goes above and beyond to satisfy customers. He can not do enough for you. Douglas was also very helpful.
Thank you for your glowing comments. The team work hard to make this all happen.
service was courteous, prompt & I was kept informed throughout
Work done when promised, car collection service excellent, friendly, efficient staff.
Job done!! THANK YOU
Professional service. Staff having taken good care of me also took care of more BMW car owners who were also in for BMW services
Thank you for your kind words. Really appreciated.
Great end-to-end service. Turn up, hand over keys, grab coffee, jump in shuttle bus. Do the same on return (in reverse). Hassle free.
Just as we planned!! Thank you.
Everything went as planned and I was kept informed regularly
All work completed within stated time slot
Was kept waiting for nearly 2 hours for a half hour job. Was not told that it would take this time. Was also told that they would email me a quote for a replacement key and to date this has not happened. Also part the time wait washing a clean car
Apologises for your wait. Thanks for your patience.
Everything was done as promised; on time, with everything explained both in terms of timing and cost.
The manual gearbox failure in my 7000 mile X1 was very disappointing. I was very pleased that BMW accepted the issue and acted upon it by installing a new gearbox. I don't feel convinced that this gearbox design is a good design.
Glad we resolved this for you.
From the start of purchasing my BMW X3 , a special outstanding service was given with respect unlike what I received from my previousCar a Merc.ML350 still under Warranty at the time
Thank you so much.
Staff were courteous, but there was a lot of waiting time to see service advisor. The car was kept in the service centre for over 2-weeks while the necessary part was sourced. This seemed overly long, although I was kept informed about progress.
We had a part on back order for you. Thank you for your patience.
Friendly & helpful service. Dealt with both queries efficiently
Car was serviced and returned primptly
When I dropped the car at the service centre I was asked if there was anything specific that needed looked. I provided details of what I wanted looked at which were noted at the time, yet when I picked up the car later they had failed to investigate.
Apologises for the delay. We have since resolved this for you and thanks for your patience.
when i arrived to drop off my car i was offered refreshments, i was offered the shuttle home, when i picked my car up it had been cleaned an hoovered
Excellent, many thanks.
All went exactly to plan. The vehicle was being returned to the car park as we arrived back at the dealership.
Car was in for three days to get bearing sorted and communication on delays was not great. I had to chase up at the end of each evening as i didn't know whether to get train home or collect car. I appreciate tools break and delays happen
Thanks for your understanding.
Just a straightforward service but still waiting for a call back from the service advisor
That would be frustrating, apologises.
Raised concerns regarding air con to be then advised to get a service. Later discovered that new bmws dont come with a duct on the drivers side. Waste of time amd money. No one had an answer regarding bluetooth eithet
We have now resolved this for you.
Nice with the personal touch of a dedicated person, loved the text messages with updates but having to wait 10-15 minutes for the dedicated person to show up just to give me my keys and take payment was just unnecessary.
Thank you for the feedback. Nobody likes a prolonged wait and we will focus on this.
The actual service experience was fine, however as I required front and back break pads and two tyres it was very disappointing to find out that I was able to get the same work done elsewhere for approx £230 less.
Thank you for your comments. There are cheaper non BMW parts available.
Folks were friendly and welcoming. A video was sent during the service and a text message to say the car was ready. There was a bit of confusion while we waited but it wasn't a big deal.
Task completed as agreed, updated throughout the job.
Excellent, thank you.
Only the unavailability of car collection service on my dates resulted in not getting top mark
We should have been ready. Apologises.
Everything went very smoothly
From start to finish Chris Budge looked after us extremely well and kept us informed.
I went to this dealer as I was let down by the previous one. The experience was like night and day.
This was a complex deal that was managed and i was kept fully informed throughout
Thanks for the feedback. Enjoy your new car.
We were dealing with Chris Bunch who was a pleasure throughout the entire experience. He didn't pressure us into being a BMW during our initial visits, instead he gave us a chance to go away and think about things. very helpful and approachable
Glad you enjoyed the experience and THANK YOU.
Everything was as it should have been. Chris Bunch was friendly and professional. I did not feel rushed or pressured and felt that I was listened to to make sure I got the car that was right for me rather than the car a salesman wanted to sell me!
Glad Chris looked after you so well.
Chris Henderson was excellent with a good balance of professionalism and salesmanship. He was very deligient and efficient. Everything went very smoothly
The sales lady Catherine Coleman was pleasant and efficient, when I made the first enquiry I said what I was looking for, the day I arrived the demonstrator was ready for me to test drive, the chap who came with me was also very helpful.
Staff member was helpful and straight forward to deal with. Demonstrated patience when I was asking many questions. Garage facilities excellent for waiting young family members when I was dealing with BMW staff member.
Catherine made the whole process effortless.
Really happy with the way BMW handled my situation with my previous contract I had with my Corsa.
Thank you and WELCOME to BMW!
great end to end service from Chris Bunch
You were in safe hands with Chris. Thank you for your comments.
Everyone from the receptionist to the sales person were really friendly and made me feel welcome
A good team performance which is what we are striving to deliver. Thank you.
From walking into the showroom at Newbridge I met by Craig McGibbonwho listened to what I required I was very impressed with the information he gave me.
Thank you for choosing Eastern. We pride ourselves on our service.
Chris Bunch was outstanding!
no problems with buying the car or with vehicle arriving, from start to finish very easy and no hassle.car is fantastic
Excellent, many thanks.
Service from George McGraw was first class. Best service I've received at any BMW dealership.
The biggest compliment you can pay us, is to recommend us, so many thanks. Really appreciated. THANK YOU
Prompt efficient service. Explanation of guarantees, roadside assistance and costs of service inadequate
Thank you for your feedback and we will clarify this with you.
Due the vehicle ending registered in the wrong name
I know we have this sorted now and thank you for your patience.
Very good service on the day.
Thank you so much
There was a delay to the production of my car however Anthony kept me up to date with the progress. Once it was in the country he got it through initial checks, the decals on and to handover in record time which I'm very grateful for!
Thank you for your patience. Really appreciated.
Chris was brilliant and always on hand to answer any of my questions.
Every thing ran very smoothly and i was kept informed at all times about the sale and documentation required etc. Pauline was extremely helpful and friendly and veey knowledgeable.
I hope you enjoy the xdrive 4x4. Great system. Thank you
I am a repeat customer and have bought my last three BMWs from Chris Bunch because he never makes one feel pressurised and he always goes the extra mile to understand the customer's requirements.
Your car looked wonderful in Silver! Enjoy it.
Was told car would be ready to collect at weekend and was not ready till Tuesday
Apologises for the delay.
I have never given any one completely satisfied for any thing ever .See my comments on last section.
Thank you for your comments.
Very happy and the help from Pauline Priestley made the experience that much better, very friendly and helpful and a joy to deal with. Thank you.
Excellent. THANK YOU
Helpful, polite and driven workforce
Excellent. Thank you
Very good service. Everything was explained clearly and car was delivered within 2 days!
Ease of business is very important so glad it went smoothly.
very impressed with Catherine Coleman ability to meet my demands
No pressure selling.
We pride ourselves on this. Thank you
right from the very start and my first visit i was very impressed with the professional way we were dealt with by George.during the production phase i made a few last minute changes to the spec which George sorted out for me with no hassle.
Excellent. Glad you enjoyed the experience. We focus hard on Ease of Business, so I'm glad it was appreciated. Thank you.
I have had a great relationship with Eastern BMW since the purchase of my last car and Chris Bunch has been a pleasure to deal with on both occasions, always keeping me informed every step of the way.
Excellent. Thank you.
Pauline and Harry were very helpful and had great knowledge of the products to help me make a decision. Made the delivery of the car special and didn't rush through the handover
Excellent service by all staff I dealt with
Job done! Thank you
It's a pleasure to deal with such professional sales staff, very good product knowledge and in such lovely surroundings.
Enjoy your new X1. Fabulous car.
Happy with the way the process was handled and not felt under pressure at any time.
Professional courteous manner from all staff from entry into BMW to collection of vehicle.A very pleasurable experience.