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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Electric Car Range Set to Soar

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Scots top the league for using their phones while driving

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CO2 exhaust emissions fall to all time low

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More car buyers are turning to dealerships for finance

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

Used Car Sales Manager

Scott Shedden

Used Car Manager

Malcolm Rae

New Car Sales Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Corporate Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Catherine Coleman

New Car Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Kate Hutcheon

Sales Executive

Jillian Baikie

Sales Executive

Alastair Crawford

Sales Executive

Chris Styles

Sales Executive

Danny Cooksey

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly staff

Service

professional. sent me a video of the actual damage

Service

When I first went in for recall there was mix up re courtesy car then went back and was told they only done half work as didn’t have other part so car to go back again 3 times bit much as people have busy lives to sit 3 hours in garage at a time

Service

They are doing what they can do within their authority and following the rules set by BMW HQ. Unfortunately the issue is product related not service related.

Service

did what they said they would do and also washed and cleaned car

Service

can not fault anything

Service

Unhappy due to, a) it taking too long (08:30 - 17:30), b) being misled about when it would be ready, c) the attitude of service manager (telling me his issues, not mine!) and d) not being told options prior to service, i.e. spa vouchers, rental car..

Service

No faults

Service

My car was checked and double checked. Courtesy car was great. Only one comment about communication. I would have preferred someone technical to explain all checks rather than a text message high level report.

Service

No issues

Service

M5 in for a major service and i was allowed to take the M3 comp pack demo for the day

Service

first class service

Service

No hitches, straightforward and takes up as little of my day as possible. I like the text updates.

Service

been going there for a few years now and service seems to be not as good asa when I first was there

Service

Good but s hiccup with my car keys that should have been avoided.

Service

very quick service

Service

Excellent service

Service

I cannoy ask for more

Service

Given problem with vehicle they were helpful and genuinely went out of their way to ensure matter was resolved.

Service

Communicated at every stage, laid on transport to Edinburgh and back and car when picked up serviced as planned and washed

Service

Recall work completed , courtesy car supplied, friendly helpful service dept

Service

very happy with the actual work done and the manner in which it was carried out / communicated

Service

The service work was done propely. The vehicle computer still shows service due though thr service is completed. Although the complimentary vaccum was done poorly. Even Arnold clark does a better job for lesser money to what i paid

Service

Lovely modern showroom and very knowledgeable staff. Scott and the team have been superb.

Service

Always receive excellent customer service

Service

Poor customer service

Service

Only took an hour and a half for service and valet. Also given options for breakfast and use of spa facilities at local hotels and a shuttle service to the city centre while I waited.

Service

Efficient and smooth care

Service

Went as outlined in advance.

Service

I usually receive excellent service, however this time the service consultant was to busy to go through the paperwork with me and said she would post or email it to me and I am still waiting

Service

We fell very confident driving abroad, especially as it has been serviced by B.M.W. it's gives us feeling of great security.

Service

Hassle free service.

Service

appointment had been reorganised and service staff completed the service before the allotted time as I was waiting for completion.

Service

Greater reliance on remote communication technology means that the customer is immediately in touch with what is going on; good customer contact by the relevant engineer. On this occasion, the standard of valet service on completion was low.

Service

All round very good experience . Courteous and helpful .

Service

Not only did Eastern Motors carry out repairs to my car within 24 hours, they also loaned me a replacement vehicle so that I could carry out my engagements whilst in Edinburgh (I live in Orkney).

Service

everything went almost exactly as BMW said it would

Service

no complaints

Service

Service from advisor was great. Car was washed and valet

Service

Service & MOT completed including fixing screen & headlight washers.Tracey Reid looked after me very well.

Service

Good communications before and during the service. Convenient time and location.

Service

What was needed was done.

Service

Warantee issue quickly resolved

Service

Car was ready when I arrived.

Service

Communication excellent.Servicing of our car quickly arranged.Excellent on line updates of progress on our car.Courtesy car while work was being completed.

Service

If I had one point to feedback, I wonder if you guys are able to update the Map on the onboard sat nav each time the car goes in for service /repair. After all, you had my car for the whole working day.

Service

Breakfast and the excellent valet outstanding. Very nice to have the car pristine after a visit.

Service

Vehicle pick up and drop off at my work was great for convenience. Service and MOT went well.

Service

Efficient, seemed expensive though - over £1000 replacing damaged wing mirror

Service

I could not find fault with work or the excellent way I was looked after

Service

Car was supposed to ge valeted however boot was not vacuumed.

Service

Knowing an aproximate price beforehand allowed me to adjust my monthly budget

Service

No issues and very straighforward to deal with

Service

To insist on a full service at a cost of £250 for a car that is 18months old and has only done 5000miles seems excessive.

Service

I thought the service was professional, polite, efficient and Mohammed my service agent was incredibly knowledgeable.

Service

The purchase process, contact with the sales representative, Alistair Crawford, questions and answers provided and efficient use of electronic communication options was first rate. The handover of the vehicle was carried out to a high standard.

Sales

Kate and the wider team were excellent to deal with. They were friendly and professional throughout.

Sales

Everyone was very attentive and helpful, I was kept informed of progress with my order and the handover of the new car was helpful and efficient.

Sales

No issues from first point of contact through to delivery of new car

Sales

I found dealing with Tony Jones to be a joy if honest, Tony was also great in providing me with information on the range of M-cars, also as I'm time served mechanic to trade & love M-cars having several over the years, Tony had great knowledge.10/10

Sales

Attended Eastern at Newbridge event intending to buy pre-registered. Salesman, Gurpage Singh could not locate a suitable car. Did find a new vehicle but had no experience of selling new vehicles, we should have been passed to new car sales exec.

Sales
Thank you for your feedback. Appreciated.

knowledgeable & friendly & informative

Sales
Excellent - thank you

All showroom staff were attentive and focussed on customer service. The Mobility specialist Chris Bunch was particularly professional and also down to Earth. He actually was the one who I trusted throughout with his excellent help.

Sales
Chris is a great ambassador for Eastern and BMW, so I am delighted ( but not surprised!) you enjoyed the experience. Thank you.

Great service, great environment everyone I spoke to was very helpful and professional.

Sales
Thank you

The whole experience was professional and enjoyable. Only one situation arose re the timing of delivery of the new car .Chris Bunch took responsibility for determining the art of the possible resulting in an ideal solution for me as the customer.

Sales
I am delighted to read of your experience. Thank you for your business.

Catherine our sales person very informative and knowledgeable of the product

Sales
Excellent.

As above , Chris Bunch has sold my family & neighbors cars & we’ve never had an issue, he’s a credit to bmw

Sales
Thank you

The sales guy I dealt with was very easy to deal with

Sales
Thank you

no issues, exceptionally good sales consultant

Sales
Thank you for your comments.

The staff were very accommodating and helpful.

Sales
Thank you

Several times the sales rep helped make the process very smooth and nothing was too much trouble

Sales
Excellent feedback, THANK YOU.

We were well looked after and was given a full demonstration of the features and controls when we picked the car up, battery had a possible fault but this was replaced as soon as it was realised before we left the garage.

Sales
Thank you.

Nothing was too much bother with sales person Chris.

Sales
Excellent.

Great from start to finish

Sales
Thank you

Our Sales Executive was Chris Bunch at Eastern BMW. Chris’ commitment to get us into the right car with the right deal at the right time is highly valued. He is a pleasure to deal with. Feels more like a Relationship Manager than traditional sales.

Sales
Excellent, thank you.

The facility is nicely laid out, I like the m series line up at the back, it was a nice touch to get tea and coffee. The downside was I couldn’t test drive on my first visit due to staff ok a bmw training day and had to arrange a second visit.

Sales
thank you for your understanding and patience.

All very clear and easy to deal with very efficient .

Sales
We focus on being easy to use, so I am delighted we delivered this for you. Thank you.

Catherine Coleman was the sales executive who looked after my wife and I. Communicated well between first visit and collecting car. Didn't give 5.0 as previous bmw purchases came with a bunch of flowers for wife!Coffee not the greatest !

Sales
Excellent.

staff, cleanliness and cars available to view