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Did everything required and service was not too expensive. Despite highlighting likely need for a new tyre when I booked the service; and dropping the car off early morning the tyre had to be ordered and car kept over night
The car was dropped off for the garage opening to have recall work done that I was told would take 11/2 hours. The Car was not ready until after 17:00 and only after repeated phone calls from me.
Choice of appointment time. Comfortable surroundings and available refreshments while waiting.Technicians obviously well trained and working in an appropriate manner to ensure swift MOT process. Car returned clean both internally and externally.
Only driven car home and now off the road in our garage so no chance to confirm all continues to be well.We had a disastrous MOT/service here 3 years ago when we had a major brake failure 5 days later while travelling through France.
Communication and service
The professionalism and courtesy given to me as customer, addressed with my concerns with professionalism and courtesy, instilled confidence in the service given
Completely satisfied the service team were perfect especially Graham he kept me updated
Same as above. The only downside and why full marks were not awarded was the time it took to respond to my text advising I was not content to take forward the replacement of the window wipers and A/C upgrade. That took a while.
KEPT INFORMED AT EACH STAGE
When I queried my bill being more than what I was quoted the service advisor explained it as the brake fluid change costing a minimum of £80-£90 pounds while looking at the bill. This was incorrect, I had a £20 additional scope charge
Overall service and updates were good
Booked in Serevice was all set-up
Everything was dealt with well
The car was serviced on time and returned in perfect order. All the staff are very friendly and take time to make you feel you are welcome and a valued customer. Wouldnt go anywhere else.
Great service and courtesy. Breakfast & Shuttle into town were a welcome additions as it can be a long wait. Shuttle driver was very helpful. Had to wait on car being cleaned but didn't notice much difference, not a big issue though.
Glad you enjoyed our services. Thank you
After having used John Clark in Dundee, it is nice to see a garage that genuine appreciates customers and treats with well and with respect. If only I had known about eastern western, I wish I had bought my 2 bmws from them in the first place.
Graeme, the service advisor was really helpful and informed me all the way throughout the day about the progress.
Graeme does an excellent job for us so I am pleased you enjoyed his service. Thank you.
Good customer service - explained in detail and I was well looked after. In addition, kindly dropped off me and my daughter into town
Please use our Collection & Delivery service next time if that would easier?
Within 200 metres of leaving the garage a message came up on the screen telling me I had a problem with low tyre pressure in the left back tyre. My husband inflated the tyre for me. I Informed garage. Told not included in first service.
Thanks for your comments. I know it so resolved, but apologises for the inconvenience.
Repair carried out under warranty, no quibble. Faulty part.
Glad you enjoyed our Early Bird service hours.
Good quick service, friendly and professional, facilities at Eastern are very good
Glad you enjoyed the swim at the Spa. Great way to spend a couple of hours.
The service was fine, no issues.
Thanks for your feedback.
Staff were great
Glad you enjoyed the updates.
The car I have is older, but a very good car for its age, which I bought last year from an independent dealer. This service made sure that it was back in a BMW garage for servicing and checks.
Delighted the team looked after you well.
Car was left clean and issues fixed
The breakfast is popular! Glad you enjoyed it.
The team always provide a good friendly and personable service.
Your folks are polite and efficient.
Asked about damage to alloys at Service in April and have been calling to enquire about progress without any calls back as promised each time
As a I said above, your service was impressive.
All very helpful
Valet and breakfast are much appreciated extras which make the overall experience top notch.
Every detail was attended to and explained.
Only snag was a bit of a wait on collecting car, considering I was the first one in, in the morning to drop my car off, I had to wait some time on collection.
Service provided as previous response
All went to plan
I was kept well informed of progress from reporting the fault to receiving the car back repaired.
People look after you and I guess for a premium service you expect a higher cost
I think this was service visit. Car had done 1200 miles.
No problems, kept informed by phone.
I paid over £400 for a service, my AdBlue was low and and it was an extra £40 to top it up, I find that breathtaking.
Thank for your comments. We will call to explain this invoice more clearly.
Job took longer than expected
Thank you for letting me know. We have a new winter tyre process in pace now which should speed this up.
The service items were dealt with efficiently and the parts that are required to address the additional points that I raised have been ordered with a date agreed for completion of this work.
sorted the problem out quickly and efficiently
The vehicle collection time was not adhered to (before 10am)I had to call to ask if the car was still being collected ?,in the end had I to leave my key under the front door mat as I had an appointment at 10.45,not the safest way to hand the car over
That is disappointing and discourteous. Please accept our apologies.
Thoroughly easy and enjoyable experience from start to finish - the sales representative was extremely pleasant and helpful throughout and managed to source a suitable car for me very quickly
The whole experience far exceeded what I expected to get based on purchases from dealers other than BMW. It was well beyond the usual top rating of 'satisfactory'.
Excellent friendly service throughout the process
The salesman was friendly and informative and provided me all the information I needed regarding the car I wanted
The staff were very helpful & professional. Anthony Davidson was one of the best sales advisors I have ever dealt with. His product knowledge and customer service was outstanding.
Very easy, lovely, relaxed showroom. Pauline was very accommodating and welcoming.
Delighted the BMW Team at Eastern looked after you so well. Thank you
All staff very friendly and professional
Superb. Thank you
Dealing with Chris is always a pleasure. He keeps you fully involved and informed at all times.
Please refer to above. I received excellent attention and vehicle knowledge was first class. Ongoing communication was greatly appreciated
New X3 is outstanding and I am pleased you are enjoying it.
All options were explained at time of purchase - albeit some 6 months in advance. Car was ready at appointed time for collection and the disposal of previous car at the garage made life easier.
Chris is highly experienced and delivers great service for his customers.
The vehicle I purchased included features which had I did not have on my previous vehicle and the team made sure i understood how everything functioned. They were also very pleasant and wanted to ensure i was confident in using all the features.
Glad you appreciated the detailed handover. This is key to your enjoyment of the latest models and technology.
Very happy with my salesman, Chris. Not with his boss, who put pressure on me to buy. That almost made me turn away.Please note, some of your dealers and salesmen are very arrogant and off putting. Eastern is my number 1 choice.
Thanks for your feedback. We focus on the buying experience, so we will consider your comments carefully.
The staff took time to explain everything and were very helpful
Chris Bunch at Eastern BMW listened to everything I had to say and picked up on everything I wanted in a new BMW. He delivered a car that is fantastic and makes me smile every time I am behind the wheel. I can't thank him or his colleagues enough.
Chris Bunch was very attentive and helpful, both at the time of order and at collection.
The car was seriously delayed at the distribution centre for two weeks and BMW GB or the dealer were unable to give an definite delivery date. We were also not kept upto date with the dealer, we had to chase all the time.
Stephen Watters was excellent. Very helpful. Answered every question and if he didn't know the answer he went and found out. Nice guy to do business with.
Chris Bunch did a great job.
Again how we were treated and put at ease really got us to buy into BMW
My husband and I were absolutely delighted with the service received when purchasing my new BMW.Craig McGibbon took time to make us feel comfortable in the surroundings and to explain anything we asked about in a professional but friendly manner.
Sales Executive was excellent, and helped me through the whole process from start to finish. He was a credit to your business!
Hand over and vehicle workings explained
Car buying was effortless. Staff were attentive and helpful without being in any way overbearing and pushy. My salesperson was excellent, looked after me very well and dealt with my last minute change of mind without fuss and very professionally.
We bought the car we wanted although some issues with having to chase for status updates on the car and BMW Genius was not available at handover.
Chris Bunch was patient and helpful though out and got us a great deal
Chris and his colleagues could not have been more helpful and welcoming
As per the answer to the first question
Chris and the team could not do enough for us.
Thank you. Enjoy your Grand Tourer, super practical car.
Brilliant centre, set expectations. Kept in touch and explained everything clearly. Very polite and caring staff.
Thank you so much.
Craig happily stayed after showroom closed for us to collect our new car as our working hours dont permit early finishes.
The team work hard to make sure doing business with us is easy, so if that means staying on, they always will. Enjoy your new car.
Now bought 9 cars from my chosen dealer, great service at all times
Really appreciate your loyalty. Many thanks.