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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

Used Car Sales Manager

Scott Shedden

Used Car Manager

Malcolm Rae

New Car Sales Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Corporate Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Catherine Coleman

New Car Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Kate Hutcheon

Sales Executive

Jillian Baikie

Sales Executive

Alastair Crawford

Sales Executive

Chris Styles

Sales Executive

Danny Cooksey

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service personnel where very much customer orientated and helpful

Service

Really effocient and pleasant

Service

All the staff were great From the start of the sale with Alastair and the service withMohammed.

Service

Kept up to date and video of findings is very useful

Service

still awaiting call from spares re replacement key

Service

All went very well from deposit to collection of vehicle. Updated by text. All very good.

Service

My car is the answer, feels great and looks great.

Service

No outstanding questions. Comprehensive report feedback.

Service

First rate service from BMW. I can't fault their attention to detail and customer care

Service

We’ll organised polite/freindly staff

Service

The service was done on time, staff were very helpful and kept me updated with the cars progress. Also the complimentary breakfast was a massive bonus.

Service

As above. No waiting about.

Service

The service was supplied as agreed, including a work pick-up and drop-off of the car. More information regarding expected pick-up and drop-off would have been better.

Service

Easy location, excellent staff and very good service experience.

Service

The service experience was smoothly and efficiently managed from first contact to return of the vehicle. A bonus was the provision of a brand new Mini Cooper S as a courtesy car.

Service

Although my car was booked in all day, it was ready when they said it would be (before closing) and any work was explained well. It would be good it the garage was open a little bit longer to allow for an end of day collection.

Service

Seen promptly and friendly staff

Service

They look after their customers

Service

Service was fast but expensive. Service dept were great. Provided with courtesy car. Communication excellent. Only price let down full 5 stars.

Service

Unfortunately the part I wanted fitted was not done as lack of experience in the workshop meant I had to rebook at the body shop . The manner in which I was looked after was amazing as I had a wonderful time at a spa while waiting for my car repair .

Service

As above excellent service

Service

Completely satisfied

Service

Service efficient , helpful

Service

Poor comunication betwen service department and customer

Service

The car was booked in at 11.00 but it wasn't ready until 16.30, is it not possible to narrow the time scale in some way?

Service

Car was worked on at the correct time and health check was thorough.

Service

All issues resolved and potential future issues highlighted too

Service

Service is good, but service personnel are constantly too busy to take the telephone call, and do not always get back as promised.

Service

Well handled and problem resolved without any issues

Service

Service is good but costs for any additional checks are very high.

Service

Did as you said you would no complaints

Service

Original problem with MOT should have been picked up earlier but overall the experience was very good

Service

All completed as advised

Service

Again, how easy it was is a major positive and the communication via text message on progress and requests made it very easy.

Service

The car unfortunately had to go back in as there was an issue with the exhaust system but we got the car collected from our house then dropped off again as was causing problems as I work in the Glasgow area but all fixed now excellent service

Service

Couldn't fault the service provided in the run up and on the day of the service.

Service

Brilliant service.

Service

The service I received on this occasion was second to none. Very impressed.

Service

felt it took a long time for a first service

Service

I was told the car was ready to pick up but when I arrived some time later I found the the washing of the car had only just started and I had to wait nearly 30mins

Service

They are helpful and generally good to deal with

Service

No issues

Service
Thank you

All the colleagues are very polite and actually listened to any queries i had.

Service
Thank you

Mark given for last visit.I would have given zero for the previous experience where the dealership was totally inept and unresponsive until I raised a complaint.

Service
Thank you for your considered response. Really useful. I am glad we have over come the early issues and thank you for your patience.

Feel like I am not a valued customer

Service
Thank you for your comments. We will call to see how we can help.

Everything complete to a high standard and car valeted afterwards but the bluetooth issue hasn't been resolved yet and still waiting to hear back.

Service
Thank you.

Outstanding issue with in car charging mat which appears to have an intermitent faults. Eastern provided video of the mat charging a 'function key' which my car does not have - the mat is needed for charging my phone.....only very occasionally works.

Service
Thank you for your comments. We will follow this up.

The saleslady was very helpful and I did not feel under any sales pressure whatsoever therefore it was a fairly relaxed experience. She handled the purchase and handover of my car in a pleasant and efficient manner.

Sales

All went well Very professional. However. .little touches ( like a bouquet of flowers )seem to be missing these days

Sales

We have purchased many cars over the years and can honestly say that this has been a very positive experience because of the professionalism, organisation and excellent customer service provided by of Kate Hutcheon.

Sales

all perfect

Sales

No problems and nothing too much trouble. All contacts acted in an assiduous manner.

Sales

Chris Henderson, the sales agent at Eastern BMW Edinburgh, was friendly, professional and very knowledgeable about the cars, and finance options. Smoothest car buying experience I've gone through.

Sales

All my cars have been purchased from EASTERN BMW EDINBURGH. I have always found them to be extremely knowledgeable, friendly, courteous and the car prepared to the highest standard.

Sales

Everything ran very smoothly. Good communication from salesman keeping me updated with progress.

Sales

Excellent service

Sales

Again first class service over all

Sales

Again, Chris Henderson was fantastic. Taking the time to show me through all the tech etc.

Sales

Chris Bunch and team at Eastern BMW Newbridge are fantastic. Make me and my family feel welcome & relaxed.

Sales

Kate Hutcheon was a pleasure to deal with during the purchase of our new car . We did not feel under pressure to buy which is very important to us after past experiences!

Sales
I am delighted Kate looked after you so well. Thank you for traveling so far to use Eastern.

Right from the start I was 100% satisfied with the level of service provided by all of the staff at the centre They provided me with all of the information I required to asssit me in making the right decision to purchase my new BMW from them.

Sales
Thank you so much. Really appreciate your thoughts.

It was a helpful but unhurried process arriving at my decision

Sales
The all new X3 is a superb vehicle and I am sure you will have many happy miles in it. Thank you.

Again have dealt with you guy's for years and always been looked after

Sales
Thank you