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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Latest News & Events

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Scots top the league for using their phones while driving

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CO2 exhaust emissions fall to all time low

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More car buyers are turning to dealerships for finance

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Malcolm Rae

New Car Manager

Marco Di Mambro

New Car Manager

Gregg Murray

Used Car Manager

Scott Sheddon

Used Car Manager

Chris Bunch

Sales Executive

Pauline Priestly

Sales Executive

Anthony Davidson

Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

George McGraw

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Harry Campbell

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work on the car could not be completed until 18.00 and I could not wait. This meant that I had to come back two days later.

Service
We needed extra parts we weren't expecting. Apologises for the inconvenience.

Excellent service, fast, efficient and friendly.

Service
Thank you so much.

No service paperwork was filled out, the 'your service explained' booklet was completely blank. I was overquoted for work by more than £100 but no courtesy phone call to explain the cost. Queries I had weren't answered.

Service
Thank you for the feedback. Apologises for your experience. Not good enough.

Could book in for a service in a timely manner. Work done as advised. Quick drop off and Short wait to collect keys.

Service
Job done, thank you so much.

The staff were great. Kept me in touch. Looked after my car while I travelled to the US.

Service
Thank you.

Eastern were very helpful with their diagnosis and keeping me informed.

Service
Excellent, thank you.

Very easy, car picked up and returned. Full details of all checks given and car valeted afterwards.

Service
Thank you so much. Glad you enjoyed the Spa.

First class service, kept fully informed throughout.

Service
Good to see you and thanks.

No fuss service. Staff were helpful and considerate, keeping me informed of the progress with my vehicle. They also maintain a high standard of "getting it right" on the first visit.

Service
Thank you so much.

No problems with booking or collection

Service
Thank you

Pleased overall but was given some wrong information initially. I was told this would be a big service but in actual fact it was just an oil and filter change service. Not a big issue but only came to light when I picked up the car.

Service
Thanks for your feedback.

very prompt service

Service
Job done. Thanks

Every thing done as asked

Service
Excellent. Thank you

The Staff are very helpful and attentive. The job got done in good time and went that extra mile to do a health check and valet.

Service

From when I first made contact with the service reception to arrange a suitable time for the service, to the polite and courteous staff during the visit the whole experience made a day trip to Edinburgh from Inverness a pleasurable experience.

Service

Comma about status of the car came very late in the day. Did not know until the last moment if I was going to able to pick it up on the day. Also had a hire car for the day.

Service
Thanks for your feedback. We will discuss this internally.

Service excellent, cost too high.

Service
You car qualifies from next month for our 4+ programme which provides discounted rates. We will make sure you have these.

very professional

Service
Thank you.

Very professional service and kept up to date with progress

Service
Glad you enjoyed your Spa visit and thanks for your notes.

Great personal service, everything went smoothly.

Service
Thank you.

I had arranged to pick my car up the day after the MOT on arriving you could find the keys and my car was blocked in I took some time to move the cars Everything else was fine

Service
Apologises for the delay and thank you for your patience.

Work done when promised, car collection service excellent, friendly, efficient staff.

Service
Job done!! THANK YOU

Professional service. Staff having taken good care of me also took care of more BMW car owners who were also in for BMW services

Service
Thank you for your kind words. Really appreciated.

Requested report on alloy wheel condition and this was not done, have had to chase it up after the service

Service
Thanks for your comments and notes.

service was courteous, prompt & I was kept informed throughout

Service
Excellent.

Always get excellent support especially from Greg Murray who goes above and beyond to satisfy customers. He can not do enough for you. Douglas was also very helpful.

Service
Thank you for your glowing comments. The team work hard to make this all happen.

Great end-to-end service. Turn up, hand over keys, grab coffee, jump in shuttle bus. Do the same on return (in reverse). Hassle free.

Service
Just as we planned!! Thank you.

Everything went as planned and I was kept informed regularly

Service
Thank you,

All work completed within stated time slot

Service
Thank you

Was kept waiting for nearly 2 hours for a half hour job. Was not told that it would take this time. Was also told that they would email me a quote for a replacement key and to date this has not happened. Also part the time wait washing a clean car

Service
Apologises for your wait. Thanks for your patience.

Everything was done as promised; on time, with everything explained both in terms of timing and cost.

Service
Thank you

The manual gearbox failure in my 7000 mile X1 was very disappointing. I was very pleased that BMW accepted the issue and acted upon it by installing a new gearbox. I don't feel convinced that this gearbox design is a good design.

Service
Glad we resolved this for you.

From the start of purchasing my BMW X3 , a special outstanding service was given with respect unlike what I received from my previousCar a Merc.ML350 still under Warranty at the time

Service
Thank you so much.

Staff were courteous, but there was a lot of waiting time to see service advisor. The car was kept in the service centre for over 2-weeks while the necessary part was sourced. This seemed overly long, although I was kept informed about progress.

Service
We had a part on back order for you. Thank you for your patience.

Friendly & helpful service. Dealt with both queries efficiently

Service
Thank you.

Car was serviced and returned primptly

Service
Job done!

No issues

Service
Excellent. Thanks

when i arrived to drop off my car i was offered refreshments, i was offered the shuttle home, when i picked my car up it had been cleaned an hoovered

Service
Excellent, many thanks.

When I dropped the car at the service centre I was asked if there was anything specific that needed looked. I provided details of what I wanted looked at which were noted at the time, yet when I picked up the car later they had failed to investigate.

Service
Apologises for the delay. We have since resolved this for you and thanks for your patience.

Car was in for three days to get bearing sorted and communication on delays was not great. I had to chase up at the end of each evening as i didn't know whether to get train home or collect car. I appreciate tools break and delays happen

Service
Thanks for your understanding.

All went exactly to plan. The vehicle was being returned to the car park as we arrived back at the dealership.

Service
Thank you.

Just a straightforward service but still waiting for a call back from the service advisor

Service
That would be frustrating, apologises.

Nice with the personal touch of a dedicated person, loved the text messages with updates but having to wait 10-15 minutes for the dedicated person to show up just to give me my keys and take payment was just unnecessary.

Service
Thank you for the feedback. Nobody likes a prolonged wait and we will focus on this.

Raised concerns regarding air con to be then advised to get a service. Later discovered that new bmws dont come with a duct on the drivers side. Waste of time amd money. No one had an answer regarding bluetooth eithet

Service
We have now resolved this for you.

Experience

Service
Thank you

The actual service experience was fine, however as I required front and back break pads and two tyres it was very disappointing to find out that I was able to get the same work done elsewhere for approx £230 less.

Service
Thank you for your comments. There are cheaper non BMW parts available.

Folks were friendly and welcoming. A video was sent during the service and a text message to say the car was ready. There was a bit of confusion while we waited but it wasn't a big deal.

Service
Thank you.

Task completed as agreed, updated throughout the job.

Service
Excellent, thank you.

Only the unavailability of car collection service on my dates resulted in not getting top mark

Service
We should have been ready. Apologises.

I requested an automatic as that's I drive due to an injured left knee, however I was given a manual, initially told it would be 2 days but it turned into nearly 4 weeks, despite asking repeatedly for an automatic it took 3 weeks 2 days to get one

Service
Apologises. We have passed on your feedback to the Rental company as we too are very disappointed with this.

Very pleasant experience and I was very professionally dealt with.

Service
Great feedback. Thank you.

As always, polite efficient service from the time I arrived.

Service
Excellent. THANK YOU

The car was collected at my house and returned within 4 hours. Break service completed and I was kept fully informed of what was happening

Service
Excellent. Thanks

Courteous, timely and not pushy with any additional sales pressure. To be offered a breakfast at nearby hotel was different class, if only to spin out the time perfectly.

Service
Glad you enjoyed the experience. Thank you.

I was told that I would be given a courtesy coach back home therefore I said I didn't require a courtesy car. On arrival, the courtesy coach driver told me he was not going my way so I had to walk half a mile and catch the public bus home

Service
Clearly unacceptable and please accept our sincere apologises. Not good enough.

Everything completed smoothly, no issues

Service
Excellent. Thank you.

All the staff were very polite

Service
Thank you.

Loan car had not been washed Just been hoovered.

Service
Thanks for the feedback. Sometimes we have quicker turnarounds on loan cars than we would like. Thanks for your understanding.

45 mins to wait to pick up my car on a busy Friday evening just to be handed my keys and told all OK, Id already had a call and a video and had told receptionist I was in a rush

Service
That would be frustrating. I'm sorry we held you up.

My car was not fully repaired and is still awaiting to be done.

Service
Sorry for the delay, there are some parts back ordered sadly. Thank for your patience.

Overall, the standard of service was very high. The service & reception staff were very polite and professional.

Service
Thank you

..

Service

My car was kept for three weeks to facilitate a safety recall that was on back order

Service
Thank you for your understanding and patience. Parts on back order are a frustration for us all.

Android software on car is not updated. Cannot connect to my phone.

Service
Thanks for the note. We will contact BMW and see if can assist further.

Did not return original call and minor fault which car has had since I got it was not dealt with at the time it was in for service

Service
We will contact you discuss as would rectify any fault apparent at delivery. Thanks for letting me know.

The service itself was great, but when my car was returned to me it had oil on the leather seats.

Service
We should have prevented that so apologises. Resolved now and thank you for your cooperation.

Car booked in easily, staff friendly & kept in touch with what was happening with car, carvready when I was advised it would be & returned beautifully valetted

Service
Thank you for your feedback.

Service took much longer than I expected - more than 7 hours of which I spent nearly 2 hours waiting at the garage. Secondly, when the car was returned to me I had to readjust both wing mirrors and I later found out the bonnet was not closed properly

Service
Thank you for your patience. We discovered more work that required completion. Apologises for the bonnet, should have been secured better.

This visit follows on from a previous unrelated visit for a window and brakes. A health check had been carried out on my car and & I was not informed my three month old car had an oil leak before I left, I was only informed the next day via text.

Service
It is disappointing that we didn't explain the work required better. Apologises.

Good customer service and everything done when said it would be done and communicated well.

Service
Excellent.

Professional staff

Service
Thank you.

We were dealing with Chris Bunch who was a pleasure throughout the entire experience. He didn't pressure us into being a BMW during our initial visits, instead he gave us a chance to go away and think about things. very helpful and approachable

Sales
Glad you enjoyed the experience and THANK YOU.

Staff member was helpful and straight forward to deal with. Demonstrated patience when I was asking many questions. Garage facilities excellent for waiting young family members when I was dealing with BMW staff member.

Sales

Chris Henderson was excellent with a good balance of professionalism and salesmanship. He was very deligient and efficient. Everything went very smoothly

Sales

Everything was as it should have been. Chris Bunch was friendly and professional. I did not feel rushed or pressured and felt that I was listened to to make sure I got the car that was right for me rather than the car a salesman wanted to sell me!

Sales
Glad Chris looked after you so well.

The sales lady Catherine Coleman was pleasant and efficient, when I made the first enquiry I said what I was looking for, the day I arrived the demonstrator was ready for me to test drive, the chap who came with me was also very helpful.

Sales

Catherine made the whole process effortless.

Sales

Really happy with the way BMW handled my situation with my previous contract I had with my Corsa.

Sales
Thank you and WELCOME to BMW!

Chris Bunch was outstanding!

Sales
THANKYOU!!

From walking into the showroom at Newbridge I met by Craig McGibbonwho listened to what I required I was very impressed with the information he gave me.

Sales
Thank you for choosing Eastern. We pride ourselves on our service.

Everyone from the receptionist to the sales person were really friendly and made me feel welcome

Sales
A good team performance which is what we are striving to deliver. Thank you.

great end to end service from Chris Bunch

Sales
You were in safe hands with Chris. Thank you for your comments.

Service from George McGraw was first class. Best service I've received at any BMW dealership.

Sales
The biggest compliment you can pay us, is to recommend us, so many thanks. Really appreciated. THANK YOU

no problems with buying the car or with vehicle arriving, from start to finish very easy and no hassle.car is fantastic

Sales
Excellent, many thanks.

Prompt efficient service. Explanation of guarantees, roadside assistance and costs of service inadequate

Sales
Thank you for your feedback and we will clarify this with you.

Very good service on the day.

Sales
Thank you so much

Due the vehicle ending registered in the wrong name

Sales
I know we have this sorted now and thank you for your patience.

There was a delay to the production of my car however Anthony kept me up to date with the progress. Once it was in the country he got it through initial checks, the decals on and to handover in record time which I'm very grateful for!

Sales
Thank you for your patience. Really appreciated.

Chris was brilliant and always on hand to answer any of my questions.

Sales
Thank you.

I am a repeat customer and have bought my last three BMWs from Chris Bunch because he never makes one feel pressurised and he always goes the extra mile to understand the customer's requirements.

Sales
Your car looked wonderful in Silver! Enjoy it.

Every thing ran very smoothly and i was kept informed at all times about the sale and documentation required etc. Pauline was extremely helpful and friendly and veey knowledgeable.

Sales
I hope you enjoy the xdrive 4x4. Great system. Thank you

I have never given any one completely satisfied for any thing ever .See my comments on last section.

Sales
Thank you for your comments.

Very happy and the help from Pauline Priestley made the experience that much better, very friendly and helpful and a joy to deal with. Thank you.

Sales
Excellent. THANK YOU

Was told car would be ready to collect at weekend and was not ready till Tuesday

Sales
Apologises for the delay.

Helpful, polite and driven workforce

Sales
Excellent. Thank you

right from the very start and my first visit i was very impressed with the professional way we were dealt with by George.during the production phase i made a few last minute changes to the spec which George sorted out for me with no hassle.

Sales
Excellent. Glad you enjoyed the experience. We focus hard on Ease of Business, so I'm glad it was appreciated. Thank you.

Very good service. Everything was explained clearly and car was delivered within 2 days!

Sales
Ease of business is very important so glad it went smoothly.

No pressure selling.

Sales
We pride ourselves on this. Thank you

very impressed with Catherine Coleman ability to meet my demands

Sales
Thank you.

I have had a great relationship with Eastern BMW since the purchase of my last car and Chris Bunch has been a pleasure to deal with on both occasions, always keeping me informed every step of the way.

Sales
Excellent. Thank you.

Pauline and Harry were very helpful and had great knowledge of the products to help me make a decision. Made the delivery of the car special and didn't rush through the handover

Sales
Thank you.

Excellent service by all staff I dealt with

Sales
Job done! Thank you

It's a pleasure to deal with such professional sales staff, very good product knowledge and in such lovely surroundings.

Sales
Enjoy your new X1. Fabulous car.

Happy with the way the process was handled and not felt under pressure at any time.

Sales
Excellent.

Professional courteous manner from all staff from entry into BMW to collection of vehicle.A very pleasurable experience.

Sales
Thank you.

Catherine the customer services assistant took carefully care of every detail ensuring sorting the it's and crossing the It's were conducted thought and very articulatly.The whole process felt like plain sailing.Everything explained in full.

Sales
Thank you so much.

great customer service from Anthony Davidson your rep

Sales
Anthony is highly experienced so you were in safe hands. Thanks so much for your business.

Overall superb service. Fast and efficient. A very good experience.

Sales
Excellent. Thank you.

The new car salesman Anthony was brilliant. He kept us up to date regularly on how the progress of car build to delivery was going.

Sales
Hello, delighted you enjoyed the experience. Thanks for the note on our Product Genius Team.

George was very helpful throughout the buying process and has been great at tailoring the package to suit my requirement.

Sales
Excellent. George is quite new to BMW so this feedback will be extremely encouraging. Thank you

Exceptional and refreshing no nonsense approach of sales executive Pauline Priestley. A credit to Eastern Motor Company and an excellent ambassador for BMW.

Sales
Glad you enjoyed the buying experience.

I received excellent service throughout!The experience of buying my new car was smooth and enjoyable.All of the staff in the dealership were attentive and friendly. Our 8 year old son was given special attention which was much appreciated by us.

Sales
It's a whole family affair here at Eastern, so glad the team looked after you.

Attention to detail from chris second to none.

Sales
Many thanks for the feedback and your loyalty over the years.

Sales person was really helpful

Sales
Thank you so much.

Great salesman who listened.

Sales
We pride ourselves on this so glad you appreciated it.

Excellent attention at all stages of purchase / handover

Sales
Thank you for your glowing words. I very much appreciate you traveling so far to use us.

The customer journey I had was fantastic from my first visit when I took a test drive, to the purchase and delivery of my new car. Pauline Priestly was the new car sales executive who looked after me, and I can't praise Pauline enough.

Sales
Glad Pauline looked after you well.

There were various issues resulting in me not getting the car I originally ordered within the required time scale however this was resolved efficiently by Anthony Davidson.

Sales
Thank you for your honest feedback. Appreciated.

After a rocky start with mis information given by a sales consultant who is no longer with the dealership, the new sales manager, Chris Henderson was excellent, completely turned the service around and restored faith.

Sales
Delighted to know. Apologises for the poor start.

The people who served me were excellent. But your policy and letting the customer know about the prices are very confusing. It is almost impossible to know what is the price of the car.

Sales
Thank you for your feedback.

Great customer service

Sales
Thank you.

Excellent service

Sales
Thank you

Everything was handled in a very friendly and professional manner.I always find Chris and all the other staff at Newbridge very attentive.

Sales
Excellent to read. Thank you.

Having bought all of my previous BMWs (5) from John Clark Aberdeen, I have to say that the purchase experience at Eastern BMW put John Clark to shame. The whole experience was a pleasure, and I would 100% use Eastern BMW again.

Sales
Thank you for your tribute and for traveling so far to use Eastern. we hope to look after you for many years to come.

Very friendly and efficient service.

Sales
Thank you

Excellent customer service. Chris, who sold me the vehicle, was friendly and approachable whilst remaining professional throughout. Delivery and collection was well organised and orchestrated to maximise efficiency on the day which was ideal.

Sales
Excellent feedback, thanks so much

Eastern BMW achieved the correct balance between friendliness and professionalism. The handover of my new BMW was undertaken with aplomb.

Sales
Thank you so much.

Staff friendly, knowledgeable. All aspects of the process were professionally handled.

Sales
What a beautiful colour you picked. Enjoy your new car.

Helpful informative staff keen to meet customer needs

Sales
Excellent

My 8th BMW, my sales executive Anthony knew the product well and made me feel comfortable with the purchase

Sales
Glad Anthony looked after you so well.

We were completely satisfied with our experience at the BMW Centre in Newbridge Edinburgh. Ross Callaghan, the Sales Executive we dealt with, was extremely helpful and a charming young man as well as very knowledgeable about the vehicles for sale.

Sales
Thank you for traveling so far to use Eastern. Glad you enjoyed the facilities.

My new car was the same model as my previous car so my expectations were met. Welcome to see the new upgrades in terms of technology however.

Sales
Thank you for the umpteen purchase by you and your family. Very much appreciated.

Chris Bunch was very attentive throughout the experience

Sales
Excellent. Thank you so much.

First class service

Sales
Job done. THANK YOU

The trim was incorrect on car and the wrong alloys.

Sales
Thank you for your feedback and your patience while we resolved this for you.

got what we asked for when we asked for it

Sales
Excellent. Thanks

I was actually overwhelmed by the whole process. I have bought many cars over the years however, I have never been made to feel so important before. The unveiling of the car was actually quite a clever touch and added to the suspense. Very well done!

Sales
Thank you for your kind words. Very much appreciated.

Helpful knowledgeable staff who allowed me to dictate the speed and information flow of the selection process.

Sales
I am pleased you enjoyed the process. Thank you also for all your years of loyalty.

Only 4.6 out of 5 because salesman forgot to have car filled with diesel as agreed, but will rectify !

Sales
That would be frustrating but thank you for your understanding.