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professional. sent me a video of the actual damage
When I first went in for recall there was mix up re courtesy car then went back and was told they only done half work as didnt have other part so car to go back again 3 times bit much as people have busy lives to sit 3 hours in garage at a time
They are doing what they can do within their authority and following the rules set by BMW HQ. Unfortunately the issue is product related not service related.
did what they said they would do and also washed and cleaned car
can not fault anything
Unhappy due to, a) it taking too long (08:30 - 17:30), b) being misled about when it would be ready, c) the attitude of service manager (telling me his issues, not mine!) and d) not being told options prior to service, i.e. spa vouchers, rental car..
My car was checked and double checked. Courtesy car was great. Only one comment about communication. I would have preferred someone technical to explain all checks rather than a text message high level report.
M5 in for a major service and i was allowed to take the M3 comp pack demo for the day
first class service
No hitches, straightforward and takes up as little of my day as possible. I like the text updates.
been going there for a few years now and service seems to be not as good asa when I first was there
Good but s hiccup with my car keys that should have been avoided.
very quick service
I cannoy ask for more
Given problem with vehicle they were helpful and genuinely went out of their way to ensure matter was resolved.
Communicated at every stage, laid on transport to Edinburgh and back and car when picked up serviced as planned and washed
Recall work completed , courtesy car supplied, friendly helpful service dept
very happy with the actual work done and the manner in which it was carried out / communicated
The service work was done propely. The vehicle computer still shows service due though thr service is completed. Although the complimentary vaccum was done poorly. Even Arnold clark does a better job for lesser money to what i paid
Lovely modern showroom and very knowledgeable staff. Scott and the team have been superb.
Always receive excellent customer service
Poor customer service
Only took an hour and a half for service and valet. Also given options for breakfast and use of spa facilities at local hotels and a shuttle service to the city centre while I waited.
Efficient and smooth care
Went as outlined in advance.
I usually receive excellent service, however this time the service consultant was to busy to go through the paperwork with me and said she would post or email it to me and I am still waiting
We fell very confident driving abroad, especially as it has been serviced by B.M.W. it's gives us feeling of great security.
Hassle free service.
appointment had been reorganised and service staff completed the service before the allotted time as I was waiting for completion.
Greater reliance on remote communication technology means that the customer is immediately in touch with what is going on; good customer contact by the relevant engineer. On this occasion, the standard of valet service on completion was low.
All round very good experience . Courteous and helpful .
Not only did Eastern Motors carry out repairs to my car within 24 hours, they also loaned me a replacement vehicle so that I could carry out my engagements whilst in Edinburgh (I live in Orkney).
everything went almost exactly as BMW said it would
Service from advisor was great. Car was washed and valet
Service & MOT completed including fixing screen & headlight washers.Tracey Reid looked after me very well.
Good communications before and during the service. Convenient time and location.
What was needed was done.
Warantee issue quickly resolved
Car was ready when I arrived.
Communication excellent.Servicing of our car quickly arranged.Excellent on line updates of progress on our car.Courtesy car while work was being completed.
If I had one point to feedback, I wonder if you guys are able to update the Map on the onboard sat nav each time the car goes in for service /repair. After all, you had my car for the whole working day.
Breakfast and the excellent valet outstanding. Very nice to have the car pristine after a visit.
Vehicle pick up and drop off at my work was great for convenience. Service and MOT went well.
Efficient, seemed expensive though - over £1000 replacing damaged wing mirror
I could not find fault with work or the excellent way I was looked after
Car was supposed to ge valeted however boot was not vacuumed.
Knowing an aproximate price beforehand allowed me to adjust my monthly budget
No issues and very straighforward to deal with
To insist on a full service at a cost of £250 for a car that is 18months old and has only done 5000miles seems excessive.
I thought the service was professional, polite, efficient and Mohammed my service agent was incredibly knowledgeable.
The purchase process, contact with the sales representative, Alistair Crawford, questions and answers provided and efficient use of electronic communication options was first rate. The handover of the vehicle was carried out to a high standard.
Kate and the wider team were excellent to deal with. They were friendly and professional throughout.
Everyone was very attentive and helpful, I was kept informed of progress with my order and the handover of the new car was helpful and efficient.
No issues from first point of contact through to delivery of new car
I found dealing with Tony Jones to be a joy if honest, Tony was also great in providing me with information on the range of M-cars, also as I'm time served mechanic to trade & love M-cars having several over the years, Tony had great knowledge.10/10
Attended Eastern at Newbridge event intending to buy pre-registered. Salesman, Gurpage Singh could not locate a suitable car. Did find a new vehicle but had no experience of selling new vehicles, we should have been passed to new car sales exec.
Thank you for your feedback. Appreciated.
knowledgeable & friendly & informative
Excellent - thank you
All showroom staff were attentive and focussed on customer service. The Mobility specialist Chris Bunch was particularly professional and also down to Earth. He actually was the one who I trusted throughout with his excellent help.
Chris is a great ambassador for Eastern and BMW, so I am delighted ( but not surprised!) you enjoyed the experience. Thank you.
Great service, great environment everyone I spoke to was very helpful and professional.
The whole experience was professional and enjoyable. Only one situation arose re the timing of delivery of the new car .Chris Bunch took responsibility for determining the art of the possible resulting in an ideal solution for me as the customer.
I am delighted to read of your experience. Thank you for your business.
Catherine our sales person very informative and knowledgeable of the product
As above , Chris Bunch has sold my family & neighbors cars & weve never had an issue, hes a credit to bmw
The sales guy I dealt with was very easy to deal with
no issues, exceptionally good sales consultant
Thank you for your comments.
The staff were very accommodating and helpful.
Several times the sales rep helped make the process very smooth and nothing was too much trouble
Excellent feedback, THANK YOU.
We were well looked after and was given a full demonstration of the features and controls when we picked the car up, battery had a possible fault but this was replaced as soon as it was realised before we left the garage.
Nothing was too much bother with sales person Chris.
Great from start to finish
Our Sales Executive was Chris Bunch at Eastern BMW. Chris commitment to get us into the right car with the right deal at the right time is highly valued. He is a pleasure to deal with. Feels more like a Relationship Manager than traditional sales.
Excellent, thank you.
The facility is nicely laid out, I like the m series line up at the back, it was a nice touch to get tea and coffee. The downside was I couldnt test drive on my first visit due to staff ok a bmw training day and had to arrange a second visit.
thank you for your understanding and patience.
All very clear and easy to deal with very efficient .
We focus on being easy to use, so I am delighted we delivered this for you. Thank you.
Catherine Coleman was the sales executive who looked after my wife and I. Communicated well between first visit and collecting car. Didn't give 5.0 as previous bmw purchases came with a bunch of flowers for wife!Coffee not the greatest !
staff, cleanliness and cars available to view