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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Electric Car Range Set to Soar

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Scots top the league for using their phones while driving

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CO2 exhaust emissions fall to all time low

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More car buyers are turning to dealerships for finance

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

New Car Manager

Scott Shedden

Used Car Manager

Malcolm Rae

Used Car Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Corporate Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Catherine Coleman

New Car Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Kate Hutcheon

Sales Executive

Jillian Baikie

Sales Executive

Alastair Crawford

Sales Executive

Chris Styles

Sales Executive

Danny Cooksey

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service from advisor was great. Car was washed and valet

Service

Service & MOT completed including fixing screen & headlight washers.Tracey Reid looked after me very well.

Service

Good communications before and during the service. Convenient time and location.

Service

Warantee issue quickly resolved

Service

What was needed was done.

Service

Car was ready when I arrived.

Service

Communication excellent.Servicing of our car quickly arranged.Excellent on line updates of progress on our car.Courtesy car while work was being completed.

Service

If I had one point to feedback, I wonder if you guys are able to update the Map on the onboard sat nav each time the car goes in for service /repair. After all, you had my car for the whole working day.

Service

Breakfast and the excellent valet outstanding. Very nice to have the car pristine after a visit.

Service

Vehicle pick up and drop off at my work was great for convenience. Service and MOT went well.

Service

Efficient, seemed expensive though - over £1000 replacing damaged wing mirror

Service

I could not find fault with work or the excellent way I was looked after

Service

Car was supposed to ge valeted however boot was not vacuumed.

Service

Knowing an aproximate price beforehand allowed me to adjust my monthly budget

Service

No issues and very straighforward to deal with

Service

To insist on a full service at a cost of £250 for a car that is 18months old and has only done 5000miles seems excessive.

Service

I thought the service was professional, polite, efficient and Mohammed my service agent was incredibly knowledgeable.

Service

Courteous efficient

Service

Nothing could have been done better!

Service

Disappointed to be charged £150 to clear blockage in windscreen washers in fairly new car. Was told there would be a charge but still felt excessive.

Service

Were advised that our car would be delivered to us by 6.00pm. No delivery was made and no explanation given - were left wondering if car and delivery driver had been involved in an accident. Had to phone next day to find out where our car was.

Service

Our service agent, young lady was excellent...competent, friendly and engaging.

Service

Great this time. Tainted by mirror issue explained above

Service

Same as above

Service

See previous question; very friendly named staff, use of complimentary spa facilities at Norton House hotel was a real and unexpected bonus. And by the way, the car was well serviced too and a problem with the electric closing boot was resolved!

Service

Staff constantly helping you and making everything as easy as possible also great coffee.

Service

See previous.

Service

Eastern BMW made me feel valued and special even although I wasn’t about to spend any money with them. I have had a very different experience with another BMW garage in Edinburgh and will not be returning there even if it is much closer to home.

Service

Car valet wasn't up to the usual standard.

Service

all was taken care of so quickly ,no fuss

Service

All good they did what could they could to help

Service

From start to finish it was extremely professional

Service

Friendly service with efficient communication and a handy drop off and pick up service to the city centre.

Service

It was explained to me the consequences of my car failing its MOT and I felt that I had no options

Service
Thank you and we will call to discuss some options for you.

The service was quick and efficient

Service
Thank you for your comments.

We had advised about a fault and were told all was well to find on getting home that the fault had not been cleared. But we did re-book the car in and Tracy was very helpful.

Service
Thank you for your comments.

I have no doubt that the service was well done and the car will run well as a result. I find it annoying that everything is done via computer diagnostics but that is modern systems. BMW parts seem good but disproportionately expensive.

Service
Thank you so much for the detailed feedback. Much appreciated.

Prompt service and friendliness of staff.

Service
Excellent!

Well organised company

Service
Thank you so much.

Car was repaired ahead of expectations.

Service
Delighted to see the team looked after you so well.

Always attentive and provide a first class service.

Service
Thank you

Service agent was nice a polite, service was done in time and vehicle was nicely cleaned.

Service
Excellent to read. Thank you.

The issue with my car was quickly found and then fixed. Did not have any impact on my working day.

Service
The team worked well for you, thank you for your kind comments.

Did everything required and service was not too expensive. Despite highlighting likely need for a new tyre when I booked the service; and dropping the car off early morning the tyre had to be ordered and car kept over night

Service
Thank you for your comments.

The car was dropped off for the garage opening to have recall work done that I was told would take 11/2 hours. The Car was not ready until after 17:00 and only after repeated phone calls from me.

Service
Apologises for your inconvenience.

Choice of appointment time. Comfortable surroundings and available refreshments while waiting.Technicians obviously well trained and working in an appropriate manner to ensure swift MOT process. Car returned clean both internally and externally.

Service
Thank you

Only driven car home and now off the road in our garage so no chance to confirm all continues to be well.We had a disastrous MOT/service here 3 years ago when we had a major brake failure 5 days later while travelling through France.

Service
Thanks for your comments.

Communication and service

Service

The professionalism and courtesy given to me as customer, addressed with my concerns with professionalism and courtesy, instilled confidence in the service given

Service
Job done! Thank you

Completely satisfied the service team were perfect especially Graham he kept me updated

Service
Superb. Thanks

KEPT INFORMED AT EACH STAGE

Service
Excellent. Thanks

Same as above. The only downside and why full marks were not awarded was the time it took to respond to my text advising I was not content to take forward the replacement of the window wipers and A/C upgrade. That took a while.

Service
Thank you for your note. We will look at this internally.

When I queried my bill being more than what I was quoted the service advisor explained it as the brake fluid change costing a minimum of £80-£90 pounds while looking at the bill. This was incorrect, I had a £20 additional scope charge

Service
Thank you for your comments. We will ensure that this is resolved for our other customers too.

Overall service and updates were good

Service
Thank you

Booked in Serevice was all set-up

Service
Thank you

Everything was dealt with well

Service

The car was serviced on time and returned in perfect order. All the staff are very friendly and take time to make you feel you are welcome and a valued customer. Wouldn’t go anywhere else.

Service
Wonderful! Thank you so much.

The staff were very accommodating and helpful.

Sales

Several times the sales rep helped make the process very smooth and nothing was too much trouble

Sales

Nothing was too much bother with sales person Chris.

Sales

We were well looked after and was given a full demonstration of the features and controls when we picked the car up, battery had a possible fault but this was replaced as soon as it was realised before we left the garage.

Sales

Incorrect info on spec supplied. sat nav not working on delivery. connected drive would not connect.Poor response to our difficulties by sales manager.

Sales

Great from start to finish

Sales

Our Sales Executive was Chris Bunch at Eastern BMW. Chris’ commitment to get us into the right car with the right deal at the right time is highly valued. He is a pleasure to deal with. Feels more like a Relationship Manager than traditional sales.

Sales

All very clear and easy to deal with very efficient .

Sales

The facility is nicely laid out, I like the m series line up at the back, it was a nice touch to get tea and coffee. The downside was I couldn’t test drive on my first visit due to staff ok a bmw training day and had to arrange a second visit.

Sales

Catherine Coleman was the sales executive who looked after my wife and I. Communicated well between first visit and collecting car. Didn't give 5.0 as previous bmw purchases came with a bunch of flowers for wife!Coffee not the greatest !

Sales

staff, cleanliness and cars available to view

Sales

Car has some damage and was delayed by several weeks, The dealer is working to get the damage repaired around the facia on the car but not happy that a £60k car was delivered for pick up damaged

Sales
We are very sorry and thanks for your assistance and understanding.

We were treated like VIPs

Sales
Thank you for your kind comments.

The whole process was made easy by all staff. Everyone went out of their way to be helpful and kind, and there was a happy atmosphere in the showroom. Nothing was too much trouble. Even our big hairy guide dog puppy was welcomed! So good.

Sales
Delighted that the team looked after you so well.

Very knowledgable, friendly and trustworthy staff. Classy showroom and great service from arrival to driving away in a brand new car.

Sales
Excellent! Thank you

Very helpful and informative sales manager. Chris bunch was professional and attentive. Overall a great experience.

Sales
Thank you so much.

Anthony Davidson very helpful and great service provided.

Sales

Alastair in sales listened, understood what I wanted and delivered as requested. No fuss, easy process.

Sales

To me BMW cars sell themselves but I have dealt with Chris Bunch at Eastern BMW over the past few years and have found him to be very approachable, knowledgeable and someone who provides both great advice and excellent customer service.

Sales

car was delayed on delivery

Sales

Car was prepared and delivered to me when I was promised and I was kept up to date at all times.

Sales

It was pretty much hassle free with friendly staff.

Sales

Very easy to deal with the salesman Chris Henderson was very helpful and kept in touch with us even after the deal was made

Sales

Quick delivery and good service

Sales
Thank you so much. Mineral Grey is a stunning colour, have fun.

I was promised a call to check that everything was OK with the new car, once I had taken delivery. This didn't happen. Unfortunately, the brakes are squeaking so I have reported this but still waiting a call back for an appointment

Sales
Thanks for the feedback and I know wee have caught up now. Thanks for your patience.

No real issues. Any that were, were dealt with promptly and politely.

Sales
Many thanks

Fantastic service, every member of staff very friendly and welcoming. Best service I’ve had from a car garage

Sales
Great to read, thank you so much.

We were looked after by a very competent and personable sales executive, Pauline Priestly who answered all our questions in a straightforward and open manner and who was always willing to take time to explain things to us during the buying process.

Sales
Superb, thank you.

Everyone we spoke to or dealt with at Eastern BMW was professional, helpful and not at all pushy....Particularly Chris Henderson whom we dealt with. I was dreading buying a new car but Chris made it an enjoyable expierience.

Sales

Always pleased with the service everytime I go to change my car

Sales
Thank you. Your BMW 2 Coupe looked amazing.

Very accommodating in enabling fitment of M-sport accessories whilst still allowing to pick car up in original outlines timescales.

Sales
Your new car looked awesome with the kit on it. Have fun!

I was kept informed during the whole process.

Sales
Excellent. Many thanks

Thoroughly easy and enjoyable experience from start to finish - the sales representative was extremely pleasant and helpful throughout and managed to source a suitable car for me very quickly

Sales
Your X1 was stunning, enjoy it and THANK YOU.

The whole experience far exceeded what I expected to get based on purchases from dealers other than BMW. It was well beyond the usual top rating of 'satisfactory'.

Sales
Thank you

Excellent friendly service throughout the process

Sales
Thank you

The salesman was friendly and informative and provided me all the information I needed regarding the car I wanted

Sales
Many thanks

The staff were very helpful & professional. Anthony Davidson was one of the best sales advisors I have ever dealt with. His product knowledge and customer service was outstanding.

Sales
Anthony is highly experienced, so you were in safe hands. Your M6 looked stunning. Thank you