"Chris Bunch provided the perfect touch, excellent service, above and beyond the normal."

"The salesman was able to answer all my questions with regards to the purchase of the car. He kept me up to date with regards to the car's progress prior to delivery."

"Billy handled the sale, a pleasure to deal with him"

"as prevoius letter totaly satisfied"

"Had no hesitation in purchasing from Eastern again"

"Disappointed I had to do all the chasing on the progress running up to delivery"

"Overall an excellent experience, far superior to Mercerdes and Audi"

"Special mention to Chris Bunch for expert product knowledge and finance"

"All the sales people were very kind, friendly and helpful"

"Other than product knowledge in the Mpower, excellent"

"Face to face staff very polite and helpful. Underlying problems... Poor organisation kept getting our contact details, even surname mixed up with other customer. etc etc."

"Can't fault it."

"Not offered a test drive. The optional extras were never explained except the runflat tyres."

"the sales man we dealt with was exceptionally good but we did have some issues with other team members who did not offer anything like the level of service he did"

"The team went out of their way to assist me once my previous vehicle had been taken off the road. A courtesy car was provided and was a huge help to me while awaiting the delivery of my vehicle."

"All well handled through salesman Chris Bunch"

"The experience was exeptional, Malcolm Rae was very impressive"

"Chris Bunch provided an excellent service"

"The purchase experiance was better than the delivery experiance, however the saleperson rectified the dlivery faults very well.He was excellent"

"the level over service was excellent. they were very attentive, professional, yet very relaxed."

"Was happy with dealer EXCEPT they didn't get delivery of my vehicle on the day promised as it went to another dealer"

"Very helpful throughout the entire sales process, including after sales service so far"

"Very good sales effort, trade in process not so much"

"First class, agent very much on top of his job, most helpful, and manager personally involvecd in hand ov er of new vehicle. I waxs impressed."

"Our experience of buying a new BMW from Eastern Motor Co. was excellent. From our first enquiry to delivery of the car we had a hassle free experience. Staff were all great, particularly Billy, our sales executive who looked after us very well."

"The whole experience from start to finish was fantastic. They were very professional in their approach, but at the same time made my wife and I feel very special.I could not fault them at all."

"2nd Car i have purchased from Eastern BMW Mini. Chris Bunch was a pleasure to deal with, his down to earth selling made the experience for me and my partner simple without confusing jargon. Well Recommended"

"would be completely satisfied had delivery been quicker was promised for Nov 11 but didnt come till March 12"

"Good experience overall and ready exactly on time"

"Completely satisfied with the dealership"

"faultless experience, Special thanks to Peter Rogers in the service department"

"It was excellent."

"Kept waiting for 30 minutes on pick up of vehicle."

"The dealer tried to over charge me for the strip down, after fitting the turbo refused to put a warranty on it."

"communication at there end is very poor . they need to talk to each other better"

"My new car was in for Warrenty, when it was returned to me my car had been damaged. But after talking to the service manager was resolved quickly and was happy with the outcome."

"Locking wheel nut not put back, puncture a couple of weeks later, luckily nearby otherwise could have had problems. Attention to details"

"generally OK"

"The staff at Eastern have been first class and I appreciate all their efforts."

"Oil service 2 rear tyres. Completed while I waited , kept me informed of progress. Car cleaned. Price what i expected, tyre price competitive to other suppliers."

"Very friendly and helpful staff. Did not clean the vehicle well."

"Very helpful"

"Excellent service and kept me informed."

" They were very efficient.Especially Peter."

"When returning loan vehicle to dealers i was rudely approached by a female staff member and asked if i had removed her sunglasses from car. When i replied i hadn't seen them she left but approached asking if it was only me driving the car. Continue.."

"I have never used other dealers, Eastern BMW have never let me down and their staff are superbly helpful. Special mention to Scott Usher on the technical side, to the ladies of the admin section and the team who both collect deliver my car."

"Professional , there were ballpoint marks on the cream leather interior."

"the experience wasn't good, The dealership advised a goodwill payment could be given but it wasn't. The reason given by dealership into why the goodwill payment hadn'tbeen given wasn't satisfactory."

"Staff know what they are talking about"

"car was in for service excellent and to have winter wheels changed, i usually get an invoice report for this telling me wheel condition and tread depth etc. NOT received this time so have to make visit to Kwik Fit to check legal tread"

"They scratched my seat covers which I wasn't happy with."

"Always a top class service."

"Poor valet following service and repair the interior valet was poor and the exterior may have been spoilt by the weather following valet but was below my expected standard. 2904"

"Always very helpful and polite"

"i was completely happy"

"Dealt with dealership for 5 years and allways fantastic."

"Peter is a credit to the dealership. He listens to you before making notes rather than being obsessed with filling in the info on the screen at the quickest opportunity before understanding the problem s"

"We needed 3 tyres replacing Kwik Fit gave a cheaper quote."

"Given that the product is so poor and I walked away feeling completely ripped off. I would say stay clear of BWM completely."

"It was excellent."

"The service was very good and additional work complete on the same day."

"Very frustrated that when I came to pick up my car I waited for 40 minutes before simply being handed the keys."

"I cannot fault the service depoartment staff, however my car came out dirtier than it went in. I don't appreciate my car being washed with dirty water which actually left brown dirt deposits on my car and I spent 4 hours cleaning it prior to visit"

"The extra trip taken to get a quote for a second scratch is a little annoying."

"The staff are excellent and the Dealership is very good to deal with."

"3 visits to sort same problem, long waiting times"

"the service was good but it was expensive."

"There seemed to be a lack of information on the dealers part."

"I had collection and delivery which was first class and the dealer kept me up to day through the day."

"This time the car was picked up and dropped off and everything was fine. Last time the customer dropped the car off and picked it up but had to wait around."

"Contacted to say no work carried out on the car 15:25 scheduled transfer back to the dealership for 16:00, however when i advised my dissatisfaction with this action was taken to correct this and i was delighted with the outcome"

"I have always been delighted and the level of service is excellent."

"Labour more expensive than Parts, and that is bad enough"

"There was a mix up when booking in my car for an MOT service I had to return the following day.I paid 917 for an MOT,oil change brake fluid changed wipers changed seems expensive even for a BMW."

"I had to wait fourty minutes to get my car back. I was informed in the morning and I did not go until the evening to pick it up."

"Some staff excellent, others not so"

"The valet team worked very hard with the vandal stains before re directing me to the bodyshop"

"I have always had the red carpet service from Eastern"

"Told them about battery problem which they had previously seen, battery replacement not ordered so car had to go back in. Poor planning"

"Very good and kept us informed. Peter was very good."

"Very expensive repair replacement of a part which had failed not through wear. This should have been at BMW's expense in my view."

"Replacement tyre under tyre insurance policy even allowing time for approval by insurers before proceeding, the whole process took far too long a total of 3 hours. Update on what was happening was not always provided."

"I booked an appointment in person for a 10am appointment a month prior but on arrival after waiting half an hour without response I had to notify the reception again. Long wait to see service manager and this is not the first time this has happened."

"I was asked in February if I wanted to go ahead with my brake fluid change which was not due until May In addition, the brake fluid would have been changed during the repair anyway"

"service carried out as expected"

"Somewhat comical there is a picture of a nice shiny alloy next to this box as cracked alloys have ruined my tyres and resulted in a costly service."

"Found out when warranty wourk was carried out that the alloys were only guarranteed for 1 year on a used car"

"Wiper wasnt fixed, car wasnt cleaned"

"quicker turn around time to get the spare parts"

"See previous comment"

"Dealership quite far away from where i live,"

"Its had to go in three times to fix a rattle in the boot ."

"I was charged for wrong diagnose of the problem and decision made by the service department."

"I was disappointed to be kept waiting 40 mins just to get to book my car in at the service desk. Once at the desk my booking was not on the system even though I had been given a 2pm appointment when I had called to make an booking"

"salespoor was poor, forgot about deposit paid, gave bad information about lost key, poor communication to keep up to date with progress of key, conflicting information between dealer and BMW GB regarding lost key on brand new car."

"I was most impressed by the treatment received from all staff at the garage concerned."

"bit slow we can do express"