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Tracey in Service was helpful and kept us fully informed at all times
I was kept informed throughout along with videos sent to me to explain what was required. I was advised of prices for all points that were discussed and I was allowed to decide if I wanted the repairs carried out or not. The car was fully cleaned.
Quickly arranged over the phone. Taken care of whilst in branch. Quick and efficient service. I liked the ability to pay from your phone whilst you are sitting waiting rather than having to wait at the desk
Awesome customer service 10/10 overall
Every stage of the process was professionally and efficiently dealt with, from booking to return of the vehicle.
Work Was completed on the day as as requested.
The camera replacement has restored this very important reversing feature.
The Service Manager who looked after me was welcoming, efficient and friendly.
Friendly and very courteous service. I had to bring the loan car back as it started alerting me that it had a flat tire(s) as I pulled out of the garage. But this was quickly sorted and I was given another car.
Communication from everyone involved was clear and concise and the right amount of information.
Kept me informed.
Satisfied with service provided
They looked after me and my wife during my servicing and a warranty repair . I needed a courtesy car during this period and I was given an excellent car .
Derek Drummond was excellent to deal with from start to finish. He was professional, prompt, courteous and his communication from first contact to return of my car was first class.
Again excellent service and customer care
The whole team are very helpful and have the clients interests at the front of the task. Professional through out the whole team. They make you feel good and part of their team spirit. Great feeling.
Very friendly staff. Good communication and a great service.
Very pleasant experience, very easy to deal with staff that done a great job communicating with me during the service.
Everything happened to plan and I was kept informed.
Quite happy with the service I received.
Service on time and efficiently completed
From the time the car went in to collecting the car I was informed of the progress throughout. Very professional service.
Issues identified and solved. Clear communication about what is happening.
Problems quickly sorted
car was sorted and cleaned , look great when i picked it .
Car cleaned. Job done. Staff great.
Problem solved on first visit
Gemma's attention to service and overall communication was excellent. As of arrival at BMW Eastern the welcome and service from the ladies on reception was top notch.
Charlie was great and kept my updated regularly
Kept me informed on what was happening
All works were completed at the time and date arranged and within timescales.
Tremendous professional from start to finish. Could not fault it. Excellent.
No problems and we'll taken care of.
Professional, efficient and friendly
The staff are always attentive and polite
Work carried out as requested
Eastern Motors have an excellent customer service. Their team is very attentive and are always able to provide a good explanation on any progress or issues with your car. In particular Gemma Allan who has been brilliant.
Friendly staff good workmanship
Polite, precise and very knowledgable
They take care of you from the minute you arrive!
Service provided by Helen Briggs was excellent.
Keep me up to date at all times about the vehicle
Mark was brilliant and got us a car we love and suits our needs.
Extremely helpful. Buying a new car was very easy and the assistance we received was excellent
Everything was organised and as expected. We were made to feel very welcome
professional and courteous service
Chris gave us excellent service, the showroom was well laid out. Purchasing and handover service were excellent, even through all the restrictions the service was still the same as it would have been before the pandemic.
The sales rep Chris Henderson done an excellent job to fit me in during a busy period in order for me to order my new BMW.
Sales person kept me informed every step of the transaction
Everything ran smoothly and we were kept informed
The great service we received
The vehicle quality, the pre and post sales service is second to none, and the Eastern team, particularly Chris Bunch provides a great customer service.
Chris Henderson was great - he kept me informed and updated on delivery dates and options, and even arranged delivery which was difficult due to COVID. He left me feeling that I was a valued customer.
Kept up to date with information about my car from start to finish through production til pick up
They are fantastic, Emma McKenzie the sales lady was attentive, kept me well informed of progress on delivery at all stages. Cannot praise her highly enough .
I personally like being well cared for and feel that my business matters but not pushed, that was my experience. I told Pauline how I wanted to do business and she both understood and respected that. I liked that she kept in touch but didn't hassle.
Gemma kept in touch though the whole process
On time presented well
The sales/service person I dealt with, Susan Wilson, was a tower of strength. After the summer lockdown she was really helpfull answering my questions and queries. Charlie Smith was also most helpful on handover brief
They delivered my car when they said they would plus they gave me a good price for my car th
Good rep in the garage
great service from start to finish
Generally excellent... COVID controls in place felt safe
Friendly service from people at Edinburgh Eastern.
Was kept up to date as to when each stage was completed. Was talked through everything until i understood.