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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Scott Shedden

General Sales Manager
  • Years at the dealership 6
  • Years in the industry 23
  • Hobbies Cruises & Theatre

Neil Pirie

New Car Sales Manager
  • Years at the dealership 4
  • Years in the industry 26
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 15
  • Years in the industry 20
  • Hobbies Film, Travel & Good Wine

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 5
  • Years in the industry 13
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 14
  • Years in the industry 14
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 9
  • Years in the industry 17
  • Hobbies Pilates, Yoga & Fitness

Nigel Crisp

Sales Executive
  • Years at the dealership 7
  • Years in the industry 12
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Family & Food

Ross Callaghan

Sales Executive
  • Years at the dealership 5
  • Years in the industry 7
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 3
  • Years in the industry 17
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 3
  • Years in the industry 12
  • Hobbies Family & Football

Simon Anderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Skiing & Motoring

Ewan Swanson

Product Genius
  • Years at the dealership 2
  • Years in the industry 2

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly informed staff and lovely atmosphere in showroom

Service

Had my car a week and kept up to date.

Service

Work carried out efficiently

Service

Excellent customer service from Helen Briggs who was looking after my vehicle while it was in the workshop

Service

Everything was done promptly and with a minimum of inconvenience. I had my vehicle back within 90 minutes.

Service

Quick and efficient.

Service

Money tray replacement under warranty and quick repairs

Service

Up to the usual high standard.

Service

Very easy to deal with liked that we received reminders by text. The members of staff was very pleasant.

Service

Kept me in touch with what was happening throughout day

Service

Checked out our car generally which always gives us a certain comfort. Good communication to confirm what was needed and why.

Service

Fault identified and rectified as communicated.

Service

Back to the staff and the way they look after each customer. No doubt they are well trained but they seem sincere.

Service

Good people to deal with. Friendly, efficient service and always a warm welcome.

Service

Quick response to replace failed component in cars cooling system

Service

Good service overall.

Service

Every thing went to plan

Service

Staff were very helpful and friendly

Service

No issues with service and the whole process went well

Service

friendly and helpful staff who kept me informed

Service

well looked after

Service

I have never had an issue with BMW service

Service

Well informed and highly efficient customer experience.

Service

That is what I want!

Service

All work completed

Service

Kept me updates during the car journey from inspection through to completion

Service

Always kept up to date with progress and get cups of coffee!

Service

Seamless experience with regular updates and very friendly staff

Service

Everything was spot on and the staff were lovely!

Service

They were outstanding

Service

From the booking in process to pick up, updates and return of my car I was reassured by the attention to detail and service I received.

Service

Always helpful friendly service

Service

Kept informed at every step from booking to receiving car back.

Service

Everyone I have engaged with have been incredibly helpful, especially Scott Usher. Scott has gone over and above and provided first class service.

Service

Quick , prompt work from the technician, approx time of completion offered at the commencement of the work.

Service

Job was done in reasonable time.

Service

No issues

Service

As always, first class service..

Service

The person managing my car introduced themselves by text within 5 mins of the car being droped off and provided regular updates during the day. On collection the car had been cleaned inside and out.

Service

There were no surprises - everything I expected from the service was completed. The communication was excellent and no-one tried to add anything unforeseen on to the bill (like new tyres!).

Service

The staff were very helpful and provided a spare part that I needed.

Service

We were kept fully informed.

Service

I have a fully assigned representative to work with during my recent service - Tracy Looked after my car and my service from start to finish

Service

Work carried out as agreed

Service

The highest possible level of service always available on any visits made to Eastern Motor Co well done!!

Service

Fast, efficient, safe and professional service experience from all at Eastern BMW

Service

Always kept up to date, very good courtesy car

Service

The service was absolutely brilliant. The BMW representative who dealt with my car (Gemma) could not have been more helpful and patient with me. Gemma really went above and beyond in order to help me and to make sure I received the best service.

Service

Great service all round

Service

Friendly, kept me informed and timescales were spot on.

Service

Gemma was amazing and a pleasure to deal with,

Service

Great service.

Service

Service carried out problem free

Service

Daniel was very honest and professional throughout and made me feel completely comfortable with the whole deal and process. I enjoyed my experience so well that I have now order a second vehicle through the centre.

Sales

Good place to do business and always a pleasant experience.

Sales

Only drawback was delay in getting car due to covid and driver shortage. Nothing the garage could do.

Sales

Brilliant enjoyable and easy experience from start to finish due to hazel

Sales

The majority of paperwork was done before we arrived so it was really quite straightforward to transfer the deposit and get the car.

Sales

Professional service, kept up to date

Sales

Polite,timely and very clean

Sales

The BMW team walked me through the process and I found this an efficent process . All questions were anweredand it ended up being a simple transfer

Sales

Kept well informed through the sale process.

Sales

Chris Bunch was tremendous, hugely helpful and supportive -

Sales

Helpful and honest, and I believe my business is appreciated

Sales

Gemma kept me up to date throughout the whole order process of my car till the day I got it even if it was bad news which made it an easier process knowing she was dealing with me car. Gemma was always pleasant and cheerful to deal with.

Sales

The handover was excellent.

Sales

We have bought our last couple BMW's from Chris at Eastern BMW and are delighted with the service.

Sales

All great, everything perfectly clear

Sales

I was very satisfied with the fact initially I was going to maybe have to wait a few months to get my new car but Bmw had a similar car in the showroom that they were able to give me so was it was great to get my new car so quickly.

Sales

Everything went smoothly

Sales

Gemma Craig was professional and knowledgeable. Despite expecting a 2022 delivery date, Gemma managed to have the car built and delivered in August 2021. Her e-mails provided me with an up to date status during the entire process from ordering.

Sales

I'm very happy with my new car

Sales

Kept informed of progress with car and delivered a month earlier than expected. Had to return car to have Supaguard applied due to oversight but no issue really. Still a great experience.

Sales

Excellent service at every stage of the process. We were treated very well by the sales executive who was attentive to my needs re my disability and requirements in the car. His friendly and professional approach made the whole experience a pleasure.

Sales

The surroundings were very comfortable and modern which befits the car and the fact that BMW is a 'cut above the rest'. Hazel made the whole experience straightforward, was knowledgeable & able to answer everything we asked.

Sales

Straightforward, kept us up to date with delivery. No issues whatsoever.

Sales

I felt I could trust my salesperson Chris Henderson, this being the second car he has sold me in two years , very professional approach which I appreciate d

Sales

First class service from Gemma. Car handed over exactly as requested. Couldn't be happier!

Sales

Helpful sales person, gave clear info & advice, not pushy. Process of sale through to delivery was straightforward

Sales

My customer sales rep Chris Henderson was really helpful, Kept me always in the loop with my sale, Great friendly and helpful atmosphere at BMW Newbridge!

Sales

The main reason was Gemma Craig who was excellent throughout the process

Sales

Service as it should be, Alex did a great job as well at the car handover session explaining all I needed to know about the car and assisted setting up mybmw app.

Sales

Spacious showroom, knowledgeable and friendly staff

Sales

Mark Nelson, who looked after me, was very helpful, answered all my questions and secured the change of my collected number to my new car with DVLA with no delays.

Sales

After checkin with competitive BMW Centres, thsi one cam top in terms of professionalism, competitiveness and service.

Sales

Helpful and knowledgeable sales team. Time taken during handover to go through the various instruments and options was very helpful.

Sales

Helpful staff Chris Bunch

Sales

Great service and easy transaction