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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Scott Shedden

General Sales Manager
  • Years at the dealership 4
  • Years in the industry 21
  • Hobbies Cruises & Theatre

Neil Pirie

New Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 24
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Hobbies Film, Travel & Good Wine

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 11
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 12
  • Years in the industry 12
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 7
  • Years in the industry 15
  • Hobbies Pilates, Yoga & Fitness

Nigel Crisp

Sales Executive
  • Years at the dealership 5
  • Years in the industry 10
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family & Food

Ryan Patterson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 12
  • Hobbies Family, Horses & Travel

Ross Callaghan

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Hobbies Family & Football

Simon Anderson

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Skiing & Motoring

Charlie Smith

Product Genius
  • Years in the industry 1
  • Hobbies Classic Car Racing & Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communication from start to finish

Service

Very friendly and attentive to the customers' needs.

Service

I had a waiting appointment. The visit was well managed by the staff, I felt very Covid secure throughout and the job was completed in the time frame specified.

Service

Very efficient

Service

they made my recent service easy and hassle free and the communication throughout the day was excellent

Service

Was kept up to date constantly and were well catered for

Service

service experience and comms was good

Service

The service was managed and completed efficiently, and I was kept fully informed of progress.

Service

Very helpful people. After my recent service my 3 year old X1 was returned to me looking like new.

Service

During these strange time I was impressed to see how carefully you dealt with the cleanliness of my car.

Service

Efficient and courteous service.

Service

Managed to turn around service quicker than expected. Staff very friendly. Good facilities to wait for service even in difficult times.

Service

Staff very helpful and attentive!

Service

staff who know what their job is and are able to provide information confidently and in a very pleasant manner.

Service

Excellent

Service

Gemma was great, she looked after me and had everything ready when I came in

Service

Friendly and efficient staff. Visit went like clockwork

Service

Everything was Proffesionally organised even more so during this COVID Panademic. From booking my car in for what ever it need done then all I had to do was turn up & then I was in the Efficiant Proffesional hands off the Staff at Eastern BMW .

Service

Was good to get some work done while waiting for the car to be serviced.

Service

We love and rely on our vehicle and it arrived back from the service with the engine still singing and performing as it always.We were particularly aware that the team take care of the owners too.

Service

No issues

Service

Smooth process, staff friendly knowledgeable and care for good customer service

Service

Helpful personnel

Service

All aspects of service handled well and kept me informed of where work was up to throughout the day. Courtesy car was clean and nice to drive.

Service

Well delivered

Service

Work completed and inspection carried out as agreed.

Service

Great service, clean premises. Again attention to detail. Polite staff who listen to the customer.

Service

Great customer service Clean and safe showroom Reasonable price All in all, a great experience

Service

The efficiency and general updates throughout my stay whilst waiting on my car

Service

Although service staff were extremely helpful and polite, expectation as to time to complete repairs was poor; x2 visits and a total of 6 days.

Service

Great. The communication from Helen and her team was very good.

Service

Was a bit worried about taking car for service due to covid situation but everything was so spread out, efficient and cleanliness was very satisfactory. Felt very safe

Service

Issue fixed quickly, support for hire car very good and 7 day/24 hour.

Service

Picked up car sanitised washed and hoovered good customer care

Service

Customer services advisor very good.

Service

Great service, friendly and helpful staff

Service

Because no problems .

Service

From entry, service, personal care (coffees etc) very pleased!

Service

Helpful and efficient.

Service

Efficient and friendly

Service

Everything was done professionally and efficiently. We were well treated and taken care of while waiting. The car service itself was done well, including wash and clean.

Service

Fabulous service from the team at Eastern. They always make you feel special and my car is outstanding.

Sales

Very - Gemma was an excellent help through the process of changing my old vehicle and all that entailed, to getting my new one financed and delivered in time for synchronised handovers.

Sales

All explained well, happy with the service

Sales

Excellent service and attention to detail by the staff. Collection was not rushed and excellent explanation and set up of the car's features

Sales

Our advisor, Chris, was extremely helpful despite being incredibly busy and managed to find us the right car within budget and timescale given.

Sales

We dealt with Gemma McKenzie. Clearly knew her stuff And was without doubt the best car salesperson we have ever dealt with. Very professional and not too pushy and moved everything along in a timely manner.

Sales

Complete piece of mind and will be buying more bmw products in the future

Sales

Chris Bunch was excellent, very knowledgeable and made the experience of buying a new car extremely enjoyable.

Sales

Entire process was slik from start to end

Sales

Good communication throughout. Our price range was met.

Sales

excellent customer service

Sales

The information and knowledge from the salesperson Chris about the car was first class. He ran through various options and provided his explained the best options for my purchase.

Sales

completely satisfied, prompt responses, knowledgeable and attentive.

Sales

Ross get me up to date with where the car was at every stage of the process and done everything he could to get me the car before going back offshore.

Sales

Because they kept me informed about everything

Sales

Hazel Pate

Sales

Sales staff were extremely helpful, accomodating our needs for a couple of test drives, access to the VIP event, understanding our needs rather than just pushing a particular car sale at us.

Sales

Excellent service provided by Mr Chris Bunch from initial enquiry to handover of my new BMW. Chris came across as very professional, reliable and very helpful particularly when providing guidance on how to exit out of PCP with Audi.