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Fiona could not have been better, she went out of her way to help me
Great service especially from Charlie Cockburn who kept me updated on what was needed and progress of the respective repairs. Have taken out the BMW monthly service plan as a result of my experience with Charlie, Eastern Motor Co and BMW.
Good service and information
Communication at Eastern BMW was very simple and easy.
Efficient and thorough
Very professional service
Again exallent and efficient..
It was straightforward.
For the same reasons as above. Kept informed throughout the service with clarity and curtesy
Great service & attention to client needs as always!
Polite knowledgeable and friendly staff
Communication was first class throughout.
Everything checked and pictures video and report sent to me showing me everything. Very impressed.
Lovely staff, kept me informed throughout the day, courtesy car , my car washed and hoovered. What's not to like?
Drop off and pick up was smooth. I was originally allocated a manual transmission car. I requested an automatic and this was arranged quickly and without fuss.
Very satisfied with the majority of the experience , very organised when dropping off my keys and checking my car in . Not as easy checking out but overall very happy . Nice to see it had been valet too .
Very satisfied, no complaints.
Service was completed satisfactorily and the health check has given me time to save up for the 2 new tyres I will require before the next service. For me, this is a plus point.
Always very good but expensive
Everything was quick and straightforward
Good friendly service - car off the road for a minimum of time.
Recently had a blow out to which a new tyre was required. Communication was excellent and work carried out efficiently.
Everyone was very helpful and kept you up to speed with what was going on with the car
I was kept informed and my contacts were very pleasant
Staff are very friendly and helpful, and services are overall very well done.
Excellent service and Charlie who was dealing with me was brilliant ??
Kept me fully up to date
Top notch service, always welcoming and super efficient.
Well looked after on this visit
Provided a courtesy car before the car was even taken to the garage
Well we have had a number of Brand new cars coming from Germany, bought them at various BMW Centre's through-out Scotland. We wish we had bought our first car here at Eastern BMW, they care more for you, they call you back, also do a great job!
During check-in throughout repair was provided with continual updates. Scott Usher kept me informed & BMW product fault resolved during that day! Delighted with service!
Kept me updated on what was going on
I was satisfied
Again car was taken and problem was diagnosed and repaired.
Kept me informed at all times and had car ready when I required it.
Handover, collection and contact with service rep was all excellent.
very customer focused
Kept informed by text
Efficient from start to finish. What they said they did.
Eastern bmw service is 2nd to none, Derek and Scott have always been fantastic to deal with, the team round about them are a dream to deal with.
All done on the day, as requested
I was kept up to date with progress
Standard service. No problems.
The staff were excellent.
The excellent service I received is very much down to the abilities of Charlie Cockburn - she's is polite, courteous and efficient. Probably the best customer service advisor I've dealt with in a long time.
Work, service was within the time set
They helped solve a complex problem
Very happy. The service was completed quickly and all things dealt with as required.
Kept up to date throughout morning and very safe covid procedures in place to promote the everyone
Great Service Updated As Work Progress
Staff are excellent at this facility
Took less time than had been said. Very efficient.
Good communication at each stage. Really friendly staff
Had an appointment slot and everything went to plan. Kept informed throughout.
All the staff were very helpful and courteous, communication was established and I was kept up to date with progress at all times.
Covid guidelines totally adhered to, with a special mention to Gemma for her excellent and safe handover of my vehicle which had also had a full valet.
Was provided with the service requested - MOT and end of warranty check as requested with no issues and kept updated
I waited somewhat longer than anticipated, but that was not really a problem since I had no other plans that day
I was seen on time by a pleasant polite service agent. The work was done quickly (quicker than expected) together with a few comments on the status of some parts such as tyres and brakes. The cost was as quoted on the website.
perfect, seamless service.
Staff are friendly
Always pleased with Eastern dealership
From start to finish it was a pressure free experience All staff were very pleasant and helpful
Helpful, friendly and good communication
Very happy with the service. This was my second experience of dealing with Chris Henderson at Eastern BMW and wouldn't hesitate to return to him for my next car.
Brilliant Sales person
As stated above; I was completely satisfied with the service and the car.
I feel that Mark, his manager Malcolm and the rest of the team, went out of their way to make us feel like valued customers . The attitude of the branch staff was what made us purchase from Eastern BMW. We have already recommended them
Professional personal prompt service!
Sales executive (Gemma Craig) excellent in explaining everything about the car and relative paperwork.
Everything ran smoothly. Very knowledgable sales staff
Chris bunch was outstanding.
Chris Bunch always look after me very well. He knows exactly what I'm looking for in terms of product and price and goes out of his way to help. All the staff are extremely friendly and welcoming.
Every part of the transaction went without issue - regular updates on where both cars were within the delivery schedule .
Friendly and knowledgable staff with no sales pressure.
Saleswomen Gemma was excellent. I have no complaints at all. She was very professional and kept me informed throughout the buying process.
Gemma was great. Even came out to deliver the car to my house which was very kind. Showed me all the features of the car. Couldn't be happier. All the paper work was very easy to.
No stone left unturned, full contract explained and every question answered honestly.
enjoyable process with a good result
The salesman was 1st class
Non pushy, consultative, very clear explanations. Regular contact but not over the top. Highly recommend.
Easy handover , good knowledge of the car and excellent service
Excellent communication especially during Civid restrictions
Susan was very helpful and kept us fully up to date throughout the process with clear communication.
Gemma was so knowledgeable, friendly and nothing was too much effort. Thanks
The team had a good selection of cars available to view, Covid control was visible but not intrusive in the process ensuring I felt I was able to view the cars safely and effectively. Handover again was smooth and well arranged at a time to suit me.
Kept up to date at all times, very efficient and professional.
Very pleased with everything
All aspects of the purchase of my new car were faultless, with all the options available to me explained and various questions raised and satisfactorily answered. The BMW staff on the day were very helpful and attentive to our needs.
Very friendly staff gave me marvellous advice
I'm over the moon with everything
No time limit to test drive which was a bonus. The salesman Daniel was very knowledgeable with regards to car model. In spite of Covid, vehicle functions were explained and I received a video covering functionality of vehicle purchased.
Very satisfied with the level of service , attention to detail and level of knowledge from staff at Eastern BMW Edinburgh. In particular Daniel Runciman Sales Executive and Neil Pirie Sales Manager.
Daniel who I dealt with made sure he kept us up to date every step of the way
Staff where extremely helpful
The dealership works well as a whole. It was clear to see the collaboration between the departments to make sure my overall experience lived up to support the high standards Gemma was aiming for and delivering.