No issues and satisfied with service.
I was kept well informed throughout the repair to the car and as stated above staff were very helpful.
I thought the service was fine, nothing compared to what i thought i was getting though, the car didnt even look like it had been washed either inside or out, id get a better wash at a £5 car wash
I had to make an unplanned visit to the dealership as my engine management light came on as an orange light and then two days later it went out. Whilst waiting for an analysis I was left in reception, there is a need for constant feedback please!
Car was MOT'd while I waited. Waiting area not as comfortable as Peter Vardy in Edinburgh though.
No issues, good contact made and courtesy car available as requested
Everything I expected happened - I couldn't ask for more.
It was easy to make the service booking for a date and time that suited me. The car was collected and delivered, the vehicle health check video was very professional and the car was clean and tidy on its return.
The service advisor was very helpful and kept me ut to date with the status and reports
The individuals were very professional and I have no issue with their conduct. I was disappointed how the issue with car was communicated - initially told covered by warranty, then it wasn't and not clear what work was being done.
I asked a few questions that weren't answered and nothing was explained about my actual service or if anything was looking fine or getting close to be replaced I. E. Tyres
Sales part would good, after sales could have been better.
They make booking in for service so easy and when we are there nothing is any problem.
Very well organised and kept you up to date while you wait.
Couldn't really be better, although they altered my seat position and it took me ages to refind the best position.
Service team here are fab - extremely helpful and nothing is ever too much trouble for EASTRIN.
Fantastic service from knowledgeable staff.
We are always treated courteously and professionally by all staff members at our local dealer, Eastern BMW, Newbridge, Edinburgh.
polite courteous Knowledgeable and helpful from front of house onwards
didn't wash/valet the car even though it was in for 24 hours. Not up to your usual standard.
Compared to previous dealings with Eastern BMW presentation of vehicle was poor dirty seats and steering wheel in general poor preparation. Then had various visit to remove scratches from bonnet and ended up getting bonnet detailed myself.
Lack of availability on courtesy car
Issue fixed on first visit
As per the comment above this was not a good experience and Eastern need to improve on the customer service. Sending text messages and not stocking parts are not the way forward for any garage that prides themselves on customer service.
Liked the text contact and the wee video to show me exactly what was wrong
Good communication is very helpful.
Carried out all recalls on car
Pleasant staff good info given
The service is good but it always seems to take ages to complete the admin - for example I waited over half an hour just to pick up my keys, even though I had been told the car was ready to pick up.
Took way too long to complete the required work. See previous answer.
High pressure sell on service plan, even though I still have 2 years left to run on mine. If the product is good it will sell itself. For the first time I have felt with BMW that sales of products were more important than the service and satisfaction
Was a quick and painless experience, would have been full 5 stars but I had been called a couple of days before by sales who were going to come and find me to show me new version of my car, it would have filled in time, they did not do this
there was some dubiety over a repair which BMW considered should be out of warrant but when I explained that they had had the car in before out look at this problem, they waived the cost.
Could not have asked for better
Excellent customer service from reception on through
Chris in sales went out his way to deliver my car earlier then promised. From start to finish I can't fault his service, gave me a great deal and I can't recommend him enough.
The sales team were helpful and clearly wanted to sell me a car. However I did feel they were more interested in selling me a car rather than providing me with the best product for me. Paperwork took too long on day of collection
Great service during purchase, I was kept informed and all queries answered quickly. Most important factors are that we trust Chris Bunch to look after us and he genuinely cares about his customers.
Made to feel welcome from stepping out of the car
From start (test drive) to finish (collection) everything was done with ease and all questions answered.
Have experienced Eastern before and they were very aloof and unhelpful - Gemma though was first class and couldn't do enough
Appointments were set up and we were seen at the appointed time. Found all the staff to be very helpful and able to answer all our queries by explaining everything in detail and to our satisfaction and offered follow up appointments if any problems
Daniel Runciman at Eastern BMW Newbridge Edinburgh was excellent
Excellent. We had our young son with us at times and the staff sought to look after him as much as us - great sign of looking after your customers.
Lots of cars! Great team and very knowledgeable.
Very knowledgeable salesman and very courteous. It was easy to get a test drive and to make a purchase.
The purchase of the car was ok, however when I took delivery of the car there were some scratches on the bonnet that were too deep to be buffed out!. This was not what I expect from a brand new car, however my salesperson is arranging to sort this
Comfortable setting, car was ready when I arrived and quick service.
The sales people were all engaged when I first arrived so I was helped by a
Gemma was excellent all staff really friendly
It was great. A cup of coffee and after our first visit, a chat with Gemma McKenzie who is so knowledgeable and enthusiastic about cars in general and BMW in particular. I cannot emphasis how important this is to a customer.
Chris Bunch went above and beyond to make sure we had frequent updates. Everything went very smoothly. It was a real pleasure
Susan Wilson was extremely helpful throughout and the young gentlemen (Simon was one) took time to explain the technical points of the vehicle.
My wife and I both felt we were in an atmosphere where we were able to not feel embarrassed about asking repeated questions, we're both in our 70s and need a bit of understanding at times and this was given, and made us feel relaxed.
from the initial visit to driving my new car away, i was fully informed of the car's progress.
For being a big difference in cars no time before was given to go through the car. When picking up car again not enough time to go through car and was only with sales man and not an expert that knew everything about the car
Always met with a friendly face and always asked if we would like any Refreshments, nice sitting area to sit and look at the new cars
My experience with BMW is first. But I very happy with it. My car has arrived before own time I'm happy with that
Makes customer feel special when car is waiting, proudly displayed at main entrance when they arrive. Car was immaculate and was taken through some if the cars functions with a knowledgable member if staff.
Eastern
Edinburgh
