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Did the job hassle free
Took way too long to complete the required work. See previous answer.
High pressure sell on service plan, even though I still have 2 years left to run on mine. If the product is good it will sell itself. For the first time I have felt with BMW that sales of products were more important than the service and satisfaction
Was a quick and painless experience, would have been full 5 stars but I had been called a couple of days before by sales who were going to come and find me to show me new version of my car, it would have filled in time, they did not do this
there was some dubiety over a repair which BMW considered should be out of warrant but when I explained that they had had the car in before out look at this problem, they waived the cost.
Could not have asked for better
any issues a had were dealt with with great confidence
Zero fuss involved in arranging and achieving service. Car picked up on time, feedback throughout process (video walkthrough is a nice touch), and car returned well ahead of predicted time. Team able to find and remedy intermittent fault.
Fairly satisfied as the response from the staff was not altogether satisfactory as they were slow to responding to my telephone calls.
A pretty seamless process
Made very welcome on arrival and kept well informed regarding the work carried out
Well looked after!
Mark Dickson (Senior Service Advisor, Eastern Motor Company) ensured the car issues was understood; he kept me updated on all aspects of work and the outcome looks to have addressed my description of the root cause of the issue.
Arrived back at 1 pm didn't get my car till 4 pm
Fast and efficient service with all aspects clearly explained
Great service at every point
Don't expect to have to return for rework after a scheduled first service,
My experience with BMW is first. But I very happy with it. My car has arrived before own time I'm happy with that
Makes customer feel special when car is waiting, proudly displayed at main entrance when they arrive. Car was immaculate and was taken through some if the cars functions with a knowledgable member if staff.
Response rate from the staffs are reasonably quick.
From first impressions all the way through to delivery of the car, the centre got things right. From use of tech in the sales process to the attentive service from the staff, it was a positive experience for us.
Everybody involved was fantastic
excellent service from when I first entered the showroom.
Pleasant friendly knowledgeable staff
Service above and beyond from Chris. We are so grateful to him - again!
Friendly service and very pleased with new car.
Initially I was told the car would arrive on late May, after a couple of delays I collected the car on 4 July - worth waiting for though.
Superb help and diligence from Chris Bunch again. He knows me from my first purchase. Good information from Simon Anderson the product genius on delivery.
Chris is by far the best car salesman I've come across. Very friendly, great knowledge of BMW cars, and if I had any issues or queries he was always available to give advise He was the main reason we purchased the car from Eastern BMW
we were kept up yo date via e mail susan wilson every step of the way excellent ambassador for BMW
For the excellent customer service from Gemma, polite front desk staff and great handover from Stephen.
Updated with timescales and when car was built and when it was due in uk.
The whole process was made easy at BMW Edinburgh. Everyone involved done everything they could to make things run smoothly from my first visit to the showroom to driving away with the new car.
The whole experience over the course of the various visits (test drive, discussing, buying, admin and then pick up) was first class. The Salesman, Mark Nelson pitched it just right with us, enjoyed working with him and not being pressured.
Good coffee,friendly and competent salespeople.
Great customer service and attention to detail. Made to feel special when taking delivery and everything promised was delivered.
Mark Nelson was excellent and helped me to fine the car I wanted.
All staff were very good also treating us as people and not being snooty. When we purchased a used merc over the road we were made to feel unimportant and they could not be bothered
Lead through process by Mark easily and kept informed of progress. Slight issue with dirty mark on drivers seat. However quickly rectified by Mark taking initiative to take car to valeting dept and making happen. Makes difference when made to feel
Excellent service at all times. Easy to arrange a test drive. All questions answered. Car arrived ahead of schedule.
Nice salesman who was not too pushy.
Chris Bunch, is always very professional, friendly and efficient when we go through the process of choosing our specifications for our new cars. Nothing is ever too much trouble.
I can't think of anything that I would have improved. Willing and skilful staff and good follow up on issues as they arose.