Friendly informed staff and lovely atmosphere in showroom

Had my car a week and kept up to date.

Work carried out efficiently

Excellent customer service from Helen Briggs who was looking after my vehicle while it was in the workshop

Everything was done promptly and with a minimum of inconvenience. I had my vehicle back within 90 minutes.

Quick and efficient.

Money tray replacement under warranty and quick repairs

Up to the usual high standard.

Very easy to deal with liked that we received reminders by text. The members of staff was very pleasant.

Kept me in touch with what was happening throughout day

Checked out our car generally which always gives us a certain comfort. Good communication to confirm what was needed and why.

Fault identified and rectified as communicated.

Back to the staff and the way they look after each customer. No doubt they are well trained but they seem sincere.

Good people to deal with. Friendly, efficient service and always a warm welcome.

Quick response to replace failed component in cars cooling system

Good service overall.

Every thing went to plan

Staff were very helpful and friendly

No issues with service and the whole process went well

friendly and helpful staff who kept me informed

well looked after

I have never had an issue with BMW service

Well informed and highly efficient customer experience.

That is what I want!

All work completed

Kept me updates during the car journey from inspection through to completion

Always kept up to date with progress and get cups of coffee!

Seamless experience with regular updates and very friendly staff

Everything was spot on and the staff were lovely!

They were outstanding

From the booking in process to pick up, updates and return of my car I was reassured by the attention to detail and service I received.

Always helpful friendly service

Kept informed at every step from booking to receiving car back.

Everyone I have engaged with have been incredibly helpful, especially Scott Usher. Scott has gone over and above and provided first class service.

Quick , prompt work from the technician, approx time of completion offered at the commencement of the work.

Job was done in reasonable time.

No issues

As always, first class service..

The person managing my car introduced themselves by text within 5 mins of the car being droped off and provided regular updates during the day. On collection the car had been cleaned inside and out.

There were no surprises - everything I expected from the service was completed. The communication was excellent and no-one tried to add anything unforeseen on to the bill (like new tyres!).

The staff were very helpful and provided a spare part that I needed.

We were kept fully informed.

I have a fully assigned representative to work with during my recent service - Tracy Looked after my car and my service from start to finish

Work carried out as agreed

The highest possible level of service always available on any visits made to Eastern Motor Co well done!!

Fast, efficient, safe and professional service experience from all at Eastern BMW

Always kept up to date, very good courtesy car

The service was absolutely brilliant. The BMW representative who dealt with my car (Gemma) could not have been more helpful and patient with me. Gemma really went above and beyond in order to help me and to make sure I received the best service.

Great service all round

Friendly, kept me informed and timescales were spot on.

Gemma was amazing and a pleasure to deal with,

Great service.

Service carried out problem free

Daniel was very honest and professional throughout and made me feel completely comfortable with the whole deal and process. I enjoyed my experience so well that I have now order a second vehicle through the centre.

Good place to do business and always a pleasant experience.

Only drawback was delay in getting car due to covid and driver shortage. Nothing the garage could do.

Brilliant enjoyable and easy experience from start to finish due to hazel

The majority of paperwork was done before we arrived so it was really quite straightforward to transfer the deposit and get the car.

Professional service, kept up to date

Polite,timely and very clean

The BMW team walked me through the process and I found this an efficent process . All questions were anweredand it ended up being a simple transfer

Kept well informed through the sale process.

Chris Bunch was tremendous, hugely helpful and supportive -

Helpful and honest, and I believe my business is appreciated

Gemma kept me up to date throughout the whole order process of my car till the day I got it even if it was bad news which made it an easier process knowing she was dealing with me car. Gemma was always pleasant and cheerful to deal with.

The handover was excellent.

We have bought our last couple BMW's from Chris at Eastern BMW and are delighted with the service.

All great, everything perfectly clear

I was very satisfied with the fact initially I was going to maybe have to wait a few months to get my new car but Bmw had a similar car in the showroom that they were able to give me so was it was great to get my new car so quickly.

Everything went smoothly

Gemma Craig was professional and knowledgeable. Despite expecting a 2022 delivery date, Gemma managed to have the car built and delivered in August 2021. Her e-mails provided me with an up to date status during the entire process from ordering.

I'm very happy with my new car

Kept informed of progress with car and delivered a month earlier than expected. Had to return car to have Supaguard applied due to oversight but no issue really. Still a great experience.

Excellent service at every stage of the process. We were treated very well by the sales executive who was attentive to my needs re my disability and requirements in the car. His friendly and professional approach made the whole experience a pleasure.

The surroundings were very comfortable and modern which befits the car and the fact that BMW is a 'cut above the rest'. Hazel made the whole experience straightforward, was knowledgeable & able to answer everything we asked.

Straightforward, kept us up to date with delivery. No issues whatsoever.

I felt I could trust my salesperson Chris Henderson, this being the second car he has sold me in two years , very professional approach which I appreciate d

First class service from Gemma. Car handed over exactly as requested. Couldn't be happier!

Helpful sales person, gave clear info & advice, not pushy. Process of sale through to delivery was straightforward

My customer sales rep Chris Henderson was really helpful, Kept me always in the loop with my sale, Great friendly and helpful atmosphere at BMW Newbridge!

The main reason was Gemma Craig who was excellent throughout the process

Service as it should be, Alex did a great job as well at the car handover session explaining all I needed to know about the car and assisted setting up mybmw app.

Spacious showroom, knowledgeable and friendly staff

Mark Nelson, who looked after me, was very helpful, answered all my questions and secured the change of my collected number to my new car with DVLA with no delays.

After checkin with competitive BMW Centres, thsi one cam top in terms of professionalism, competitiveness and service.

Helpful and knowledgeable sales team. Time taken during handover to go through the various instruments and options was very helpful.

Helpful staff Chris Bunch

Great service and easy transaction