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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Scott Shedden

General Sales Manager
  • Years at the dealership 6
  • Years in the industry 23
  • Hobbies Cruises & Theatre

Neil Pirie

New Car Sales Manager
  • Years at the dealership 4
  • Years in the industry 26
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 15
  • Years in the industry 20
  • Hobbies Film, Travel & Good Wine

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 5
  • Years in the industry 13
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 14
  • Years in the industry 14
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 9
  • Years in the industry 17
  • Hobbies Pilates, Yoga & Fitness

Nigel Crisp

Sales Executive
  • Years at the dealership 7
  • Years in the industry 12
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Family & Food

Ross Callaghan

Sales Executive
  • Years at the dealership 5
  • Years in the industry 7
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 3
  • Years in the industry 17
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 3
  • Years in the industry 12
  • Hobbies Family & Football

Simon Anderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Skiing & Motoring

Ewan Swanson

Product Genius
  • Years at the dealership 2
  • Years in the industry 2

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fiona could not have been better, she went out of her way to help me

Service

Great service especially from Charlie Cockburn who kept me updated on what was needed and progress of the respective repairs. Have taken out the BMW monthly service plan as a result of my experience with Charlie, Eastern Motor Co and BMW.

Service

Good service and information

Service

Communication at Eastern BMW was very simple and easy.

Service

Efficient and thorough

Service

Very professional service

Service

Again exallent and efficient..

Service

It was straightforward.

Service

For the same reasons as above. Kept informed throughout the service with clarity and curtesy

Service

Great service & attention to client needs as always!

Service

Polite knowledgeable and friendly staff

Service

Communication was first class throughout.

Service

Everything checked and pictures video and report sent to me showing me everything. Very impressed.

Service

Lovely staff, kept me informed throughout the day, courtesy car , my car washed and hoovered. What's not to like?

Service

Drop off and pick up was smooth. I was originally allocated a manual transmission car. I requested an automatic and this was arranged quickly and without fuss.

Service

Very satisfied with the majority of the experience , very organised when dropping off my keys and checking my car in . Not as easy checking out but overall very happy . Nice to see it had been valet too .

Service

Very satisfied, no complaints.

Service

Service was completed satisfactorily and the health check has given me time to save up for the 2 new tyres I will require before the next service. For me, this is a plus point.

Service

Always very good but expensive

Service

Everything was quick and straightforward

Service

Good friendly service - car off the road for a minimum of time.

Service

Recently had a blow out to which a new tyre was required. Communication was excellent and work carried out efficiently.

Service

Everyone was very helpful and kept you up to speed with what was going on with the car

Service

I was kept informed and my contacts were very pleasant

Service

Staff are very friendly and helpful, and services are overall very well done.

Service

Excellent service and Charlie who was dealing with me was brilliant ??

Service

Kept me fully up to date

Service

Top notch service, always welcoming and super efficient.

Service

Well looked after on this visit

Service

Provided a courtesy car before the car was even taken to the garage

Service

Well we have had a number of Brand new cars coming from Germany, bought them at various BMW Centre's through-out Scotland. We wish we had bought our first car here at Eastern BMW, they care more for you, they call you back, also do a great job!

Service

During check-in throughout repair was provided with continual updates. Scott Usher kept me informed & BMW product fault resolved during that day! Delighted with service!

Service

Kept me updated on what was going on

Service

I was satisfied

Service

Again car was taken and problem was diagnosed and repaired.

Service

Very satisfied

Service

Kept me informed at all times and had car ready when I required it.

Service

Handover, collection and contact with service rep was all excellent.

Service

Very professional

Service

very customer focused

Service

Kept informed by text

Service

Efficient from start to finish. What they said they did.

Service

Eastern bmw service is 2nd to none, Derek and Scott have always been fantastic to deal with, the team round about them are a dream to deal with.

Service

All done on the day, as requested

Service

I was kept up to date with progress

Service

Standard service. No problems.

Service

The staff were excellent.

Service

The excellent service I received is very much down to the abilities of Charlie Cockburn - she's is polite, courteous and efficient. Probably the best customer service advisor I've dealt with in a long time.

Service

Work, service was within the time set

Service

They helped solve a complex problem

Service

Very happy. The service was completed quickly and all things dealt with as required.

Service

Kept up to date throughout morning and very safe covid procedures in place to promote the everyone

Service

Great Service Updated As Work Progress

Service

Helpful staff

Service

Staff are excellent at this facility

Service

Took less time than had been said. Very efficient.

Service

Good communication at each stage. Really friendly staff

Service

Customer care

Service

Had an appointment slot and everything went to plan. Kept informed throughout.

Service

Quite good

Service

All the staff were very helpful and courteous, communication was established and I was kept up to date with progress at all times.

Service

Covid guidelines totally adhered to, with a special mention to Gemma for her excellent and safe handover of my vehicle which had also had a full valet.

Service

Was provided with the service requested - MOT and end of warranty check as requested with no issues and kept updated

Service

I waited somewhat longer than anticipated, but that was not really a problem since I had no other plans that day

Service

I was seen on time by a pleasant polite service agent. The work was done quickly (quicker than expected) together with a few comments on the status of some parts such as tyres and brakes. The cost was as quoted on the website.

Service

perfect, seamless service.

Service

Staff are friendly

Service

Always pleased with Eastern dealership

Service

From start to finish it was a pressure free experience All staff were very pleasant and helpful

Service

Helpful, friendly and good communication

Service

Very happy with the service. This was my second experience of dealing with Chris Henderson at Eastern BMW and wouldn't hesitate to return to him for my next car.

Sales

Brilliant Sales person

Sales

As stated above; I was completely satisfied with the service and the car.

Sales

I feel that Mark, his manager Malcolm and the rest of the team, went out of their way to make us feel like valued customers . The attitude of the branch staff was what made us purchase from Eastern BMW. We have already recommended them

Sales

Professional personal prompt service!

Sales

Sales executive (Gemma Craig) excellent in explaining everything about the car and relative paperwork.

Sales

Everything ran smoothly. Very knowledgable sales staff

Sales

Chris bunch was outstanding.

Sales

Chris Bunch always look after me very well. He knows exactly what I'm looking for in terms of product and price and goes out of his way to help. All the staff are extremely friendly and welcoming.

Sales

Every part of the transaction went without issue - regular updates on where both cars were within the delivery schedule .

Sales

Friendly and knowledgable staff with no sales pressure.

Sales

Saleswomen Gemma was excellent. I have no complaints at all. She was very professional and kept me informed throughout the buying process.

Sales

Gemma was great. Even came out to deliver the car to my house which was very kind. Showed me all the features of the car. Couldn't be happier. All the paper work was very easy to.

Sales

No stone left unturned, full contract explained and every question answered honestly.

Sales

enjoyable process with a good result

Sales

The salesman was 1st class

Sales

Non pushy, consultative, very clear explanations. Regular contact but not over the top. Highly recommend.

Sales

Easy handover , good knowledge of the car and excellent service

Sales

Excellent communication especially during Civid restrictions

Sales

Susan was very helpful and kept us fully up to date throughout the process with clear communication.

Sales

Gemma was so knowledgeable, friendly and nothing was too much effort. Thanks

Sales

Very pleased

Sales

The team had a good selection of cars available to view, Covid control was visible but not intrusive in the process ensuring I felt I was able to view the cars safely and effectively. Handover again was smooth and well arranged at a time to suit me.

Sales

Kept up to date at all times, very efficient and professional.

Sales

Very pleased with everything

Sales

All aspects of the purchase of my new car were faultless, with all the options available to me explained and various questions raised and satisfactorily answered. The BMW staff on the day were very helpful and attentive to our needs.

Sales

Very friendly staff gave me marvellous advice

Sales

I'm over the moon with everything

Sales

No time limit to test drive which was a bonus. The salesman Daniel was very knowledgeable with regards to car model. In spite of Covid, vehicle functions were explained and I received a video covering functionality of vehicle purchased.

Sales

Very satisfied with the level of service , attention to detail and level of knowledge from staff at Eastern BMW Edinburgh. In particular Daniel Runciman Sales Executive and Neil Pirie Sales Manager.

Sales

Daniel who I dealt with made sure he kept us up to date every step of the way

Sales

Staff where extremely helpful

Sales

The dealership works well as a whole. It was clear to see the collaboration between the departments to make sure my overall experience lived up to support the high standards Gemma was aiming for and delivering.