Service department took me around the car and did a paint test in front of me which was great and went above and beyond what I expected. The service manager was brilliant as he did it himself.
I was given options from a safe place to sit to a courtesy car. Attention to safety measures during COVID was first class. Very organised.
It was a great visit. Although COVID prevented me from looking at the cars in the showroom while I waited. Nothing you can do about that - safety first.
Was a simple cable change from a recall so is expected
Have always had a good service experience with Eastern.
Very clear communication and everything done as per the plan
Easy to book appointment, always keep you up to date and never had an issue after a service or MOT
Undertaken as promised, on time and on budget. Good information provided. Would have awarde
Staff were easy to deal with and also very pleasant and courteous - from staff on service desk to people who came to pick up and drop off my car
Great communication throughout and great quality of work
Car left in first class condition
Easy quick and car handed back valeted. Advice given but no pushy sales of work
Couldn't fault service. Efficient, polite, excellent all round.
Very polite knowledgeable people easy to deal with
I was kept informed of the progress of my vehicle also the car was cleaned and staff were very friendly
As mentioned, the cost seems a bit steep for just an oil change.
Went like clockwork, no issues!
The folks there give you a warm welcome and address your needs quickly.
Covid procedures were impeccable and every member of staff was helpful and professional.
From booking stage to updates during my work I was very happy with all the efforts made by the team at Eastern. In particular Elaine who took my booking and Charlie who looked after me on the day.
Excellent service, ease of booking and provision of a courtesy car while my vehicle was being repaired.
Great, seamless even during these tough COVID times. Charlie was excellent!
Can't be faulted Gemma McKenzie is extremely professional and her customer service is 1st class, Outstanding to say the least.
The overall experience could have been quicker but everything else was fine
Service completed, car MOT'd, no unexpected issues.
Scott Usher and the team provide exceptional service.
Interaction with the staff at BMW is always a pleasant experience. Charlie was great, answered my questions and went the extra mile. Even in this difficult time, the service provided by the staff ran like clockwork.
Pleased with the service I received which was good value for money. Thankyou
Everything progressed well and constant updates were provided
Pleasant advisor who kept me informed throughout.
Friendly and very helpful
Car was sorted quickly and car always gets a clean after it. Also very impressed with COVID protocol.
There was a tiny little blip with the booking which had omitted MOT, but this was sorted very quickly. A good measure of service is often not that things are perfect all of the time, but how people respond to any issues. Helen was excellent.
Every step of the way I was contacted and advised of what was happening
Good communication, got a replacement car to me very quickly and repair of my car was perfect
Done quickly without fuss
Excellent service from staff and manager at B M W
Everything happened as it should.
always kept informed about progress of car
Everything was done and more
See above although if I was to be picky I would prefer not to pay for car pick up or courtesy car as previously offered
The service and communication was the best I have ever experienced.
Fabulous customer service, used their pick up and drop off from home service for the first time and it all went so smoothly. I was kept updated throughout the day, fully consulted - love the video I was sent by the technician of my car on the ramp.
Booking was professionaly handled, with follow up reminder emails Good covid protocols followed when dropped off and waiting Slight problem with service was handled efficiently and I was provided a curtsy car to help keep me mobile
Easy to book online, drop off was efficient, all staff very polite, I was kept informed of progress of service and any technical issues were explained to me.
Again, flawless. Service and mot arranged over the phone, courtesy car provided and I was updated through every stage. Many thanks to the team at Eastern Bmw.
Great 121 service and c19 restrictions well covered
The staff were all courteous and helpful at all times, and the collection / return from home was really useful
The staff were extremely polite and courteous, when I left my car with Eastern BMW for the warranty work, the team kept me up to date constantly during the duration.
Booking went to plan; looked after in showroom while I waited.
Was satisfied with the work that was done
Efficient, friendly & helpful
See above comments, thoroughly professional and an enjoyable experience where I would have no hesitation in using you again.
Friendly, helpful and efficient.
The car is an pleasure & experience to drive
Chris Henderson's friendly, engaging and professional approach made the whole process smooth and easy especially in the environment we're all in at the moment.
Very professional and informative staff, who know the cars inside out.
Chris and Alastair make you very welcome and make you feel special. it's all a very personal service which is fantastic. Even in these difficult COVID times, the service was outstanding.
Chris Bunch was very helpful at all stages of purchase and keeping me in loop re delivery etc
Not the usual experience but this is due to the current situation around COVID-19. Despite this the team did their very best to make the most of the experience and extended an invitation to visit once restrictions are lifted.
Excellent service in challenging circumstances, all COVID guidelines were followed and I felt safe at the BMW centre and when collecting my new BMW.
Gemma who looked after me, helped me every step of the journey. She was brilliant.
Under the present climate the staff were amazing. The facility was first class and during the last part of handover which included fitting a hoist we were always kept in the loop. It all went very well from start to finish the whole experience 5 Star
No pressure to buy and sales person very knowledgeable
Excellent experience overall
The collection process was very quick and easy.
Pre and post experience was extremely efficient, nothing was a problem.
First class service provided by Gemma McKenzie
Despite the current lock down restrictions Chris and the team ensured I had a special experience when collecting my new car.
Despite the fact I couldn't preview the car due to COVid it was all dealt with professionally
Both the virtual experience (via zoom) and the collection of the car in person(following social distancing guidance) were both perfect and very professionally handled.
The centre did very well within the parameters of what was possible during Covid restrictions.
Staff were always helpful and did not push for a hard sale. There was one oversight with the pick up with the car but it was dealt with promptly and efficiently.
Seamless from start to finish no problems at all and the car was ready 2 months early which was amazing
Very informative and timely help and assistance
Gemma McKenzie and Susan Wilson were a dream to deal with and went above and beyond at every stage.
Professional, super friendly, efficient and knowledgeable.
No issues at all, Chris Bunch was excellent throughout the process and cannot thank Chris, Malcolm and Scott enough for their help with this purchase.
Despite COVID 19 restrictions everything was done as normally as possible and I was pleased with how everything was handled.
Eastern
Edinburgh
