Efficient and great video presentation

Everything was done very well and the staff were very friendly and attentive.

Have used this dealer for a number of years now and always had a good experience. Friendly helpful staff and work carried out to a high standard.

Service at Eastern is always great

Very expensive for my cars 1st service for what was basically an oil change and 1ltr of screen wash and don't forget the micro filters that I never use.

i am having to bring my car back in for repair

Asked for a fix to the passenger side windscreen not clearing - appeared to be an issue with the angle of the waterjets. This was not fixed or advised

You did what you said you would do

Would have been better if i could have had a courtesy car, timeframe to get one doesn’t suit myself due to work commitments.

Staff are always polite and attentive.

please read above..I have been to several garages including yours several times, I knowo what services I get, and repairs..the last one seems to have been imposed on me..but had no choice. Based on my non-technical experience and evidence of usage pl

The experience was excellent.

Very good level of customer service. I did not purchase the car from them originally but will difinitely use them when I renew it.

They squeezed me in to a time slot not entirely convenient for them but worked for me. The car was service MOT was completed quickly and the car washed before returning.

Excellent service

Able toKeep courtesy car overnight

Advisor Nathan kept me updated which was great. Was ant a text which said there was a video of my car in the link which there was no video and I also ask for my boot to be hovered which was not done. The valet looked very rushed

Bonnet catch wasn’t put down properly and only noticed once I got home

The team were very helpful and even took time to set me up with a BMW App account and showed me how to update the sat nav

Work explained and carried out effectively.

Garage kept me up-to-date on progress with my car.

Nice service staff.quick appointment.quick service while waiting

Pick up and delivered car back

In view end of warranty service was being done being charged £55.00 for an mot was excessive, service did not include updating sat nav cost £150.00 and despite having paid when car was new service plan did not include air con service.

First rate service all the way through

Sadly, I was only reminded by BMW of my MOT being due AFTER my service which has left me searching for an MOT garage at very short notice due to BMW not able to provide the service within the timescale (2 days).

Very efficient, friendly staff, good feed back, availability of courtesy bus

Good response from emergency services and getting a replacement car although unable to collect my special needs Grandson on time they tried best to help me

very efficient trouble free experience , excellent overall experience.

I was well looked after - good coffee and attentive staff. Again my only observation is that £285 for a first service seems a wee bit expensive.

All went smooth

Kate Hutcheon was excellent

Only reason for not giving full marks is that my trade in needed a body repair and your process insisted that we get this done at a commercial rate. Last time I change my wifes car the mini dealer (also BMW) had the body repair done at internal rates

Chris bunch, my sales person, provided excellent service, including flexibility with appointments, searching for the vehicle I wanted, sorting the right financing, explaining technical jargon etc. Easy to deal with and no pressure. Genius spot on too

Standards are high . Very comfortable and relaxed experience .

Everything went smooth.

The salesperson (Chris Bunch) made it very easy to understand what was on offer and used his own experience to give examples of what it’s like to live with a BMW, and also clearly explained the process of waiting for and taking delivery of the car.

Comfortable and friendly enviroment, very professional and helpful staff

Polite, efficient staff, made me feel important, lovely ‘personal’ service

We did have to wait a while for car pick up. Not too impressed with suddenly being presented with several different insurance policies and being told had to sign today. Disappointed that there was only 5 miles of diesel in tank.

All staff were very helpful and my sales rep Alastair answered all questions clearly. Nothing was too much trouble.

no issues

From start to finish was well looked after and if had any problems Catherine solved them

The first car I bought was sold by another dealer. It was then resolved by souring another car. However I had to do some of the chasing for updates, they choose to start my agreement prior to them have the car to include it in Nov sales

Eastern BMW have an exceptionally high standard. The team are very friendly and professional and go out of their way to provide excellent service. I was kept up to date with the status of my new car and the whole process was effortless on my part.

From the test drive to collection in the wee showroom - it was a great experience.

Seemed to be the first car he sold. Very dis jointed but always welcoming and friendly.

Good experience in general, however slow to issue balance cheque to me on car traded in

The salesman who set up the deal had set a hoped for delivery date. This was pushed out and now he had left the business. I have not been offered another direct contact name with the dealership.

Chris Bunch is an excellent brand ambassador

There were no issues

As above they, the service was exemplary.

Very good relationship with Chris Bunch at Eastern Motor Compnay.

Very friendly and welcoming

Tony was superb from start to finish

As above credit to Susan Wilson