Kept me updates during the car journey from inspection through to completion
Seamless experience with regular updates and very friendly staff
Always kept up to date with progress and get cups of coffee!
Everything was spot on and the staff were lovely!
From the booking in process to pick up, updates and return of my car I was reassured by the attention to detail and service I received.
Always helpful friendly service
Kept informed at every step from booking to receiving car back.
Everyone I have engaged with have been incredibly helpful, especially Scott Usher. Scott has gone over and above and provided first class service.
Quick , prompt work from the technician, approx time of completion offered at the commencement of the work.
Job was done in reasonable time.
As always, first class service..
The person managing my car introduced themselves by text within 5 mins of the car being droped off and provided regular updates during the day. On collection the car had been cleaned inside and out.
There were no surprises - everything I expected from the service was completed. The communication was excellent and no-one tried to add anything unforeseen on to the bill (like new tyres!).
The staff were very helpful and provided a spare part that I needed.
We were kept fully informed.
I have a fully assigned representative to work with during my recent service - Tracy Looked after my car and my service from start to finish
Work carried out as agreed
The highest possible level of service always available on any visits made to Eastern Motor Co well done!!
Fast, efficient, safe and professional service experience from all at Eastern BMW
Always kept up to date, very good courtesy car
The service was absolutely brilliant. The BMW representative who dealt with my car (Gemma) could not have been more helpful and patient with me. Gemma really went above and beyond in order to help me and to make sure I received the best service.
Friendly, kept me informed and timescales were spot on.
Gemma was amazing and a pleasure to deal with,
Service carried out problem free
Great service especially from Charlie Cockburn who kept me updated on what was needed and progress of the respective repairs. Have taken out the BMW monthly service plan as a result of my experience with Charlie, Eastern Motor Co and BMW.
Fiona could not have been better, she went out of her way to help me
Good service and information
Communication at Eastern BMW was very simple and easy.
Very professional service
Great service & attention to client needs as always!
For the same reasons as above. Kept informed throughout the service with clarity and curtesy
Again exallent and efficient..
Polite knowledgeable and friendly staff
Communication was first class throughout.
Everything checked and pictures video and report sent to me showing me everything. Very impressed.
Lovely staff, kept me informed throughout the day, courtesy car , my car washed and hoovered. What's not to like?
Drop off and pick up was smooth. I was originally allocated a manual transmission car. I requested an automatic and this was arranged quickly and without fuss.
Very satisfied, no complaints.
Very satisfied with the majority of the experience , very organised when dropping off my keys and checking my car in . Not as easy checking out but overall very happy . Nice to see it had been valet too .
Service was completed satisfactorily and the health check has given me time to save up for the 2 new tyres I will require before the next service. For me, this is a plus point.
Always very good but expensive
Good friendly service - car off the road for a minimum of time.
Everything was quick and straightforward
Recently had a blow out to which a new tyre was required. Communication was excellent and work carried out efficiently.
Everyone was very helpful and kept you up to speed with what was going on with the car
I was kept informed and my contacts were very pleasant
Staff are very friendly and helpful, and services are overall very well done.
All great, everything perfectly clear
We have bought our last couple BMW's from Chris at Eastern BMW and are delighted with the service.
I was very satisfied with the fact initially I was going to maybe have to wait a few months to get my new car but Bmw had a similar car in the showroom that they were able to give me so was it was great to get my new car so quickly.
Gemma Craig was professional and knowledgeable. Despite expecting a 2022 delivery date, Gemma managed to have the car built and delivered in August 2021. Her e-mails provided me with an up to date status during the entire process from ordering.
I'm very happy with my new car
Kept informed of progress with car and delivered a month earlier than expected. Had to return car to have Supaguard applied due to oversight but no issue really. Still a great experience.
Excellent service at every stage of the process. We were treated very well by the sales executive who was attentive to my needs re my disability and requirements in the car. His friendly and professional approach made the whole experience a pleasure.
The surroundings were very comfortable and modern which befits the car and the fact that BMW is a 'cut above the rest'. Hazel made the whole experience straightforward, was knowledgeable & able to answer everything we asked.
I felt I could trust my salesperson Chris Henderson, this being the second car he has sold me in two years , very professional approach which I appreciate d
Straightforward, kept us up to date with delivery. No issues whatsoever.
First class service from Gemma. Car handed over exactly as requested. Couldn't be happier!
My customer sales rep Chris Henderson was really helpful, Kept me always in the loop with my sale, Great friendly and helpful atmosphere at BMW Newbridge!
The main reason was Gemma Craig who was excellent throughout the process
Spacious showroom, knowledgeable and friendly staff
Service as it should be, Alex did a great job as well at the car handover session explaining all I needed to know about the car and assisted setting up mybmw app.
Helpful sales person, gave clear info & advice, not pushy. Process of sale through to delivery was straightforward
Mark Nelson, who looked after me, was very helpful, answered all my questions and secured the change of my collected number to my new car with DVLA with no delays.
After checkin with competitive BMW Centres, thsi one cam top in terms of professionalism, competitiveness and service.
Helpful and knowledgeable sales team. Time taken during handover to go through the various instruments and options was very helpful.
Helpful staff Chris Bunch
Great service and easy transaction
Very happy with the service. This was my second experience of dealing with Chris Henderson at Eastern BMW and wouldn't hesitate to return to him for my next car.
As stated above; I was completely satisfied with the service and the car.
I feel that Mark, his manager Malcolm and the rest of the team, went out of their way to make us feel like valued customers . The attitude of the branch staff was what made us purchase from Eastern BMW. We have already recommended them
Professional personal prompt service!
Sales executive (Gemma Craig) excellent in explaining everything about the car and relative paperwork.
Everything ran smoothly. Very knowledgable sales staff
Chris bunch was outstanding.
Chris Bunch always look after me very well. He knows exactly what I'm looking for in terms of product and price and goes out of his way to help. All the staff are extremely friendly and welcoming.
Every part of the transaction went without issue - regular updates on where both cars were within the delivery schedule .
Friendly and knowledgable staff with no sales pressure.
Saleswomen Gemma was excellent. I have no complaints at all. She was very professional and kept me informed throughout the buying process.
Eastern
Edinburgh
