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They didn't try to find ways to create charges beyond the 1-yr warranty.
Excellent service provided, very smooth transaction.
I have a service pack and the dealer does what it is supposed to do well .
See above - Complaint in progress
No fuss. They were polite and did what they said when they said they would.
As above. Delayed by 45 mins on pick up and took 20 mins of waiting on drop off. Too much focus on selling service plans and gimmicks as opposed to simply servicing the car promptly on time and good engagement with the customer.
After paying £600 for a service you would expect a full valet to be included. Our car was hovered but there were still sprays of cleaning fluid on the seats and dash that had not been wiped. Still dust all over the cup holders and wheel.
See above. Some great staff, some unhelpful. Car still not right from delivery!
The car was collected on time and redelivered on time with efficiency....it was also sparkling clean.
I phoned with a problem. Customer services were excellent and I had an appointment the following day. On arrival I was met by my care assistant who advised me of the issue, expected times and provided me with good updates. Excellent service overall
When I bought the car I was told that the servicing was included in the PCP deal as had been the case with my last BMW. When I booked the car in for its service Eastern BMW told me they had no record of this. They also didn't charge the battery.
From initial phone call, I was given an app at extremely short notice. I was earlier than my time, but the receptionist took my keys told me who my advisor was and that he would call me. He did and kept me updated at all times.
Oil only service but car for a complete check
Dreadful customer service
did every thing they said they would
Don't seem to be able to find out why my oil keeps reading overfilled! Draining off doesn't solve to root cause! Never filled it with additional oil
More or less immediate appointment for a warranty check although I also required a loan car. Attended to promptly on my arrival. Kept in touch with progress via text messages throughout the day, and the problem fully corrected.
Overall very happy with the service, however it would have been nice to get a car similar in size to the one that I had handed in. It was difficult to adjust from automatic to manual and to accommodate my family in this car .
Good service from Gemma at Eastern Bmw at New bridge
See answer above. The oil required for the transmission oil charge is I understand apx 1 to 2l of oil. Surely Eastern BMW could have taken a long view and covered the cost of the oil, we are talking £20-40 trade having seen the incorrect email
Our only concern is that the facia - that contains the driver seat controls - is broken. It only became apparent a few days after the car was recovered from Eastern so it is not possible to determine who caused the fault.
I don't think Craig listened to me. I have had ongoing issues with my car stuttering and losing power. I asked for this to be checked out. Clearly it wasn't.... long story with not enough room here to describe.
Everything carried out to my satisfaction and I was kept informed as things progressed.
Extremely well looked after. Organization perfect and friendly staff
I highlighted an issue through Ross within sales who passed this on to service who were straight back to me to arrange car drop off.
I had my main repair completed, however I also asked for the central armrest ratchet to be repaired also as it does not stay in position when lifted up.
The service itself was excellent. This might sound silly to some? But it was frustrating that my car was taken for service from the disabled parking bag, to be returned to an ordinary parking bay. Which meant I couldn't get in my own car. not great.
Good friendly and profesional support from when you enter the premisses and until delt with from a member of the service staff
No problems staff kept me up to date with progress and advised when car was ready and when in the garage I was seen quickly and dealt with efficiently.
Appointment made and kept. Service manager kept me informed. Car got a quick wash and vacuum before collection.
Nit satisfied the car has to go back as there is another fault
A lovely showroom, nice coffee , great service and staff.
There was a light on dash when it went in for service and was still on when I got it back
Quick turnaround and good comms
Very helpful and knowledgeable advisors
When picking up the car after it's service, had to wait about 20 minutes to see my
there was a fault with the locking switch in the door which fixed as required, the service manager I dealt with could have been better, starting off saying i may be liable for the damage which was caused by a fault due to BMW was not the best
Great experience getting my car serviced. Could not have been more helpful. Top marks Eastern and a special mention for Tracey in the Service Dept.
As above, and when picking up the car for the second time literally had to wait 45 minutes just to get my keys .... really poor service by Eastern
When i went to uplift the car there was still an issue with the conn/drive which they said they would now have to do the next stage, connecting to computer to download further updates. wondering why the latest updates could not be done from the start
Once again, staff were excellent especially Nigel Crisp who dealt with our car sale right through to final handover.
£442 for an oil change , filter , and wipers. Car was returned in disgraceful state .
Good collection arrangement. Kept updated. Car returned clean
Completed on time. Would have liked more choice of lift to...
Surely self explanatory.
Excellent service received from Chris Bunch
Along with my first point the car was presented in perfect condition and I was given a full demonstration of the cars features and setting.
Exceptional service from Mark Nelson, very helpful with a pro-active professional attitude.
Excellent service where Gemma was keen to assist and willing to spend time talking through anything required. All members of staff at the dealership were friendly and exhibited a real desire to assist and can do attitude. Many thanks !!!
Patients, Courtesy, professional and generally BRILLIANT..
Every effort was made by the team in a short space of time to present the car and give us a experience great in the showroom.
Chris could not have done more
Very thorough and well thought through approach plus option to contact re technical matters and return for follow up
The service from start to finish of purchasing the car was great. The staff were very accommodating and you felt like you weren't pushed for time. It was a really positive experience. I can honestly say that we will BMW customers for life.
I dealt with Gemma MacKenzie for the purchase of my new car. From our initial enquiry to finalising the purchase we was brilliant with myself and my husband. She was professional, knowledgeable and pleasant throughout.
Full walk through and accommodating.
Very clear information given, and straight forward process.
Kept well informed throughout the purchase and given all the information I needed to make the right choice.
Car arrived earlier than expected. The provision of a 24 hr test drive let me make an informed decision on which vehicle to buy.
From start to finish a great experience.
Chris has been excellent to deal with throughout the process.
Again, a straightforward process and the delivery of the car was done in a way that made me feel special - which was a nice touch
We were treated courteously, patiently and professionally. All promises were fulfilled.
Refund on my part exchange is still to be received , hard to believe that this is still done by cheque in 2019. Didn't appreciate the manager talking down Mercedes at collection. BMW missed the comfort seats that we ordered.
Good product specialist and a great sales executive. Answered all my questions and requests quickly. Delivered the car exactly how we had agreed. Nice of the sales manager to come and meet me too.
Experts at eastern in Edinburgh
Straight forward and a fair price
From visiting the show room to discuss a new car to driving away with my new car the salesman was very helpful and communicated all the different stages as we went.
Everything explained very clearly about the car I was looking at and the financial aspects. Chris Henderson at Eastern BMW went above and beyond to ensure I was able to test drive the car and any questions quickly answered. He did an excellent job.
Very satisfied with sales executive Chris Henderson and not for the first time.
Sales girl was very professional and well informed. Couldn't be more helpful which makes a change to other garages we had visited.
Well mannered informed and attentive staff. Made purchase and delivery a very good experience