Very helpful and knowledgeable advisors
When picking up the car after it's service, had to wait about 20 minutes to see my
Great experience getting my car serviced. Could not have been more helpful. Top marks Eastern and a special mention for Tracey in the Service Dept.
there was a fault with the locking switch in the door which fixed as required, the service manager I dealt with could have been better, starting off saying i may be liable for the damage which was caused by a fault due to BMW was not the best
As above, and when picking up the car for the second time literally had to wait 45 minutes just to get my keys .... really poor service by Eastern
When i went to uplift the car there was still an issue with the conn/drive which they said they would now have to do the next stage, connecting to computer to download further updates. wondering why the latest updates could not be done from the start
Once again, staff were excellent especially Nigel Crisp who dealt with our car sale right through to final handover.
£442 for an oil change , filter , and wipers. Car was returned in disgraceful state .
Good collection arrangement. Kept updated. Car returned clean
Completed on time. Would have liked more choice of lift to...
I was kept informed throughout the service process and the work was performed within the time advised.
They were very easy to contact and were finished working on my car within 30 mins
The recall work was carried out in a timely and efficient manor. The reception area was comfortable and I was offered a beverage on several occassions.
Excellent showroom, helpful staff and a great deal.
The service was fantastic, from my initial query and introduction to a new dealer following a house move, my interaction with Tracey the service advisor and the shuttle service into Edinburgh.
Way the fault on the car was done
was kept up to date from service department, the process was explained before took car in.
No issues and satisfied with service.
I was kept well informed throughout the repair to the car and as stated above staff were very helpful.
I am very pleased with my car and the service from Eastern
I thought the service was fine, nothing compared to what i thought i was getting though, the car didnt even look like it had been washed either inside or out, id get a better wash at a £5 car wash
I had to make an unplanned visit to the dealership as my engine management light came on as an orange light and then two days later it went out. Whilst waiting for an analysis I was left in reception, there is a need for constant feedback please!
Car was MOT'd while I waited. Waiting area not as comfortable as Peter Vardy in Edinburgh though.
No issues, good contact made and courtesy car available as requested
Everything I expected happened - I couldn't ask for more.
The service advisor was very helpful and kept me ut to date with the status and reports
It was easy to make the service booking for a date and time that suited me. The car was collected and delivered, the vehicle health check video was very professional and the car was clean and tidy on its return.
The individuals were very professional and I have no issue with their conduct. I was disappointed how the issue with car was communicated - initially told covered by warranty, then it wasn't and not clear what work was being done.
I asked a few questions that weren't answered and nothing was explained about my actual service or if anything was looking fine or getting close to be replaced I. E. Tyres
Sales part would good, after sales could have been better.
They make booking in for service so easy and when we are there nothing is any problem.
Very well organised and kept you up to date while you wait.
Couldn't really be better, although they altered my seat position and it took me ages to refind the best position.
Service team here are fab - extremely helpful and nothing is ever too much trouble for EASTRIN.
Fantastic service from knowledgeable staff.
We are always treated courteously and professionally by all staff members at our local dealer, Eastern BMW, Newbridge, Edinburgh.
polite courteous Knowledgeable and helpful from front of house onwards
Issue fixed on first visit
Compared to previous dealings with Eastern BMW presentation of vehicle was poor dirty seats and steering wheel in general poor preparation. Then had various visit to remove scratches from bonnet and ended up getting bonnet detailed myself.
didn't wash/valet the car even though it was in for 24 hours. Not up to your usual standard.
Lack of availability on courtesy car
As per the comment above this was not a good experience and Eastern need to improve on the customer service. Sending text messages and not stocking parts are not the way forward for any garage that prides themselves on customer service.
Liked the text contact and the wee video to show me exactly what was wrong
Good communication is very helpful.
Carried out all recalls on car
Sales girl was very professional and well informed. Couldn't be more helpful which makes a change to other garages we had visited.
Well mannered informed and attentive staff. Made purchase and delivery a very good experience
Seamless from start to finish, friendly and courteous with no hard sell at all
Purchase was excellent, still to get the car on Tuesday but anticipating zero problems and looking forward to one of the geniuses showing me how to get the best out of the new features
great help and impressive knowledge of the product.
Chris and I sat in the brand new car in the show room to go through all the functions so I had it set up and ready when I drove it out of the building. The candle gift was a lovely touch too.
The two staff I dealt with were enthusiastic and I enjoyed the experience.
Chris in sales went out his way to deliver my car earlier then promised. From start to finish I can't fault his service, gave me a great deal and I can't recommend him enough.
Excellent customer service from reception on through
The sales team were helpful and clearly wanted to sell me a car. However I did feel they were more interested in selling me a car rather than providing me with the best product for me. Paperwork took too long on day of collection
Great service during purchase, I was kept informed and all queries answered quickly. Most important factors are that we trust Chris Bunch to look after us and he genuinely cares about his customers.
Made to feel welcome from stepping out of the car
Appointments were set up and we were seen at the appointed time. Found all the staff to be very helpful and able to answer all our queries by explaining everything in detail and to our satisfaction and offered follow up appointments if any problems
Have experienced Eastern before and they were very aloof and unhelpful - Gemma though was first class and couldn't do enough
From start (test drive) to finish (collection) everything was done with ease and all questions answered.
Excellent. We had our young son with us at times and the staff sought to look after him as much as us - great sign of looking after your customers.
Daniel Runciman at Eastern BMW Newbridge Edinburgh was excellent
Lots of cars! Great team and very knowledgeable.
Very knowledgeable salesman and very courteous. It was easy to get a test drive and to make a purchase.
The purchase of the car was ok, however when I took delivery of the car there were some scratches on the bonnet that were too deep to be buffed out!. This was not what I expect from a brand new car, however my salesperson is arranging to sort this
Comfortable setting, car was ready when I arrived and quick service.
Chris Bunch went above and beyond to make sure we had frequent updates. Everything went very smoothly. It was a real pleasure
The sales people were all engaged when I first arrived so I was helped by a
It was great. A cup of coffee and after our first visit, a chat with Gemma McKenzie who is so knowledgeable and enthusiastic about cars in general and BMW in particular. I cannot emphasis how important this is to a customer.
Gemma was excellent all staff really friendly
Susan Wilson was extremely helpful throughout and the young gentlemen (Simon was one) took time to explain the technical points of the vehicle.
My wife and I both felt we were in an atmosphere where we were able to not feel embarrassed about asking repeated questions, we're both in our 70s and need a bit of understanding at times and this was given, and made us feel relaxed.
Eastern
Edinburgh
