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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Scott Shedden

General Sales Manager
  • Years at the dealership 6
  • Years in the industry 23
  • Hobbies Cruises & Theatre

Neil Pirie

New Car Sales Manager
  • Years at the dealership 4
  • Years in the industry 26
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 15
  • Years in the industry 20
  • Hobbies Film, Travel & Good Wine

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 5
  • Years in the industry 13
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 14
  • Years in the industry 14
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 9
  • Years in the industry 17
  • Hobbies Pilates, Yoga & Fitness

Nigel Crisp

Sales Executive
  • Years at the dealership 7
  • Years in the industry 12
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Family & Food

Ross Callaghan

Sales Executive
  • Years at the dealership 5
  • Years in the industry 7
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 3
  • Years in the industry 17
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 3
  • Years in the industry 12
  • Hobbies Family & Football

Simon Anderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Skiing & Motoring

Ewan Swanson

Product Genius
  • Years at the dealership 2
  • Years in the industry 2

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kept informed by text

Service

Efficient from start to finish. What they said they did.

Service

Eastern bmw service is 2nd to none, Derek and Scott have always been fantastic to deal with, the team round about them are a dream to deal with.

Service

All done on the day, as requested

Service

I was kept up to date with progress

Service

Standard service. No problems.

Service

The staff were excellent.

Service

The excellent service I received is very much down to the abilities of Charlie Cockburn - she's is polite, courteous and efficient. Probably the best customer service advisor I've dealt with in a long time.

Service

Work, service was within the time set

Service

They helped solve a complex problem

Service

Very happy. The service was completed quickly and all things dealt with as required.

Service

Kept up to date throughout morning and very safe covid procedures in place to promote the everyone

Service

Great Service Updated As Work Progress

Service

Helpful staff

Service

Took less time than had been said. Very efficient.

Service

Staff are excellent at this facility

Service

Good communication at each stage. Really friendly staff

Service

Customer care

Service

Had an appointment slot and everything went to plan. Kept informed throughout.

Service

Quite good

Service

Covid guidelines totally adhered to, with a special mention to Gemma for her excellent and safe handover of my vehicle which had also had a full valet.

Service

All the staff were very helpful and courteous, communication was established and I was kept up to date with progress at all times.

Service

Was provided with the service requested - MOT and end of warranty check as requested with no issues and kept updated

Service

I waited somewhat longer than anticipated, but that was not really a problem since I had no other plans that day

Service

I was seen on time by a pleasant polite service agent. The work was done quickly (quicker than expected) together with a few comments on the status of some parts such as tyres and brakes. The cost was as quoted on the website.

Service

perfect, seamless service.

Service

Staff are friendly

Service

Helpful, friendly and good communication

Service

Always pleased with Eastern dealership

Service

From start to finish it was a pressure free experience All staff were very pleasant and helpful

Service

Helpful friendly staff

Service

Everyone was helpful and professional. Good experience in COVID times.

Service

High standard of repair and good service

Service

From beginning to end simple process and staff were very friendly.

Service

BMW Eastern, with Gemma taking the lead was the best experience I have had with any garage. I was well informed of what was going on, with options made clear to me. Costs were reasonable for a local garage, let alone main dealer and all done on time.

Service

Made us feel very welcome

Service

For start to finish the team was great.

Service

Good people

Service

Excellent service

Service

Because Eastern deliver outstanding service!

Service

The repairs were completed to my satisfaction and so far have resolves my software issues. Charlie was very helpful.

Service

Only bit was if the collection time was clearer, kit would have been absolutely fabulous.

Service

Very easy to deal with, kept me plied with double-espressos, and felt safe in regard to Covid measures. Friendly team, and nice to feel you're recognised.

Service

Couldn't fault it.

Service

The help, guidance and service was excellent.

Service

You done what was needed to get my car fixed

Service

Uplift and return service was both efficient and convenient. My appointed representative Tracey was very attentive and able to efficiently resolve issues as they arose.

Service

After 12 years of Mercedes "service" this was night and day, , efficient, courteous, professional.

Service

From buying the car in early 2019 to having it serviced I have found Eastern to be good value. Car was serviced and returned in a short time.

Service

Courtesy car was of high standard and good communication as to progress with my car

Service

Kept updating me with regards to repair. Vert prompt delivery & friendly staff.

Service

They done all they could

Service

From initial contact and through the on site experience there was clear communication and professionalism. The works carried out were clearly explained and I was kept updated throughout the process.

Service

great service

Service

very satisfied all work carried out spot on

Service

Service department took me around the car and did a paint test in front of me which was great and went above and beyond what I expected. The service manager was brilliant as he did it himself.

Service

Mix up over appointment but this was resolved by receptionist. Service related work all fine

Service

Work completed on time and budget. Friendly staff.

Service

Job completed and car washed and valeted

Service

Have always had a good service experience with Eastern.

Service

Was a simple cable change from a recall so is expected

Service

I was given options from a safe place to sit to a courtesy car. Attention to safety measures during COVID was first class. Very organised.

Service

It was a great visit. Although COVID prevented me from looking at the cars in the showroom while I waited. Nothing you can do about that - safety first.

Service

Easy to book appointment, always keep you up to date and never had an issue after a service or MOT

Service

Very clear communication and everything done as per the plan

Service

Staff were easy to deal with and also very pleasant and courteous - from staff on service desk to people who came to pick up and drop off my car

Service

Undertaken as promised, on time and on budget. Good information provided. Would have awarde

Service

As above

Service

Susan was very helpful and kept us fully up to date throughout the process with clear communication.

Sales

Gemma was so knowledgeable, friendly and nothing was too much effort. Thanks

Sales

Very pleased

Sales

The team had a good selection of cars available to view, Covid control was visible but not intrusive in the process ensuring I felt I was able to view the cars safely and effectively. Handover again was smooth and well arranged at a time to suit me.

Sales

Kept up to date at all times, very efficient and professional.

Sales

Very pleased with everything

Sales

All aspects of the purchase of my new car were faultless, with all the options available to me explained and various questions raised and satisfactorily answered. The BMW staff on the day were very helpful and attentive to our needs.

Sales

No time limit to test drive which was a bonus. The salesman Daniel was very knowledgeable with regards to car model. In spite of Covid, vehicle functions were explained and I received a video covering functionality of vehicle purchased.

Sales

I'm over the moon with everything

Sales

Very friendly staff gave me marvellous advice

Sales

Very satisfied with the level of service , attention to detail and level of knowledge from staff at Eastern BMW Edinburgh. In particular Daniel Runciman Sales Executive and Neil Pirie Sales Manager.

Sales

Daniel who I dealt with made sure he kept us up to date every step of the way

Sales

Staff where extremely helpful

Sales

The dealership works well as a whole. It was clear to see the collaboration between the departments to make sure my overall experience lived up to support the high standards Gemma was aiming for and delivering.

Sales

Service from Chris Henderson at eastern BMW completely satisfactory

Sales

Purchase good Delivery as agreed

Sales

Measures were taken to ensure safety during the pandemic, and the level of care shown by staff at the Centre made the experience enjoyable.

Sales

All protocols for safety adhered to, felt safe and efficient.

Sales

Great service from Chris Bunch at Eastern. Nothing was too much trouble and they made sure I was comfortable with the car.

Sales

The experience I had was limited due to covid restrictions. However, I was still given the opportunity to experience everything I felt was needed in purchasing a new vehicle. The sale rep (Mark) was extremely helpful and I felt involved in every step

Sales

Safe social distancing throughout and the car was delivered to my home.

Sales

Delivery handover was superb, again given the current lock down I felt safe and was my well being was taken in to account.

Sales

Great experience

Sales

First class sales executive who made each stage a pleasure.

Sales

The Service and any questions asked regarding the Purchase of the Car was answered and dealt with efficiently. Everything went very smoothly during these times, our New Car was delivered without any hitches.

Sales

Kept me informed every step of the way

Sales

Sales executive very approachable, helpful, professional. Friendly staff offered coffee etc.

Sales

Everything was carried out on time and in a professional and friendly manner

Sales

Daniel Runciman, who dealt with my initial enquiry through to delivery, was friendly, helpful and totally professional throughout. He kept me fully informed at all times in what was an unusual set of circumstances for us all.

Sales

Friendly, helpful and efficient.

Sales

The purchase was impacted by an option pack ordering error in the configuration of the vehicle causing final delivery to be around 10 weeks later than initially expected. This issue was however handled sensitively and effectively by Sales staff.

Sales

Service from Eastern BMW was amazing. Even during the pandemic they still made you feel so welcome and were very genuine.

Sales

The car is an pleasure & experience to drive

Sales

Chris Henderson's friendly, engaging and professional approach made the whole process smooth and easy especially in the environment we're all in at the moment.

Sales

Very professional and informative staff, who know the cars inside out.

Sales

Chris and Alastair make you very welcome and make you feel special. it's all a very personal service which is fantastic. Even in these difficult COVID times, the service was outstanding.

Sales

Chris Bunch was very helpful at all stages of purchase and keeping me in loop re delivery etc

Sales

Excellent service in challenging circumstances, all COVID guidelines were followed and I felt safe at the BMW centre and when collecting my new BMW.

Sales

Not the usual experience but this is due to the current situation around COVID-19. Despite this the team did their very best to make the most of the experience and extended an invitation to visit once restrictions are lifted.