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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Neil Pirie

New Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 24
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Hobbies Film, Travel & Good Wine

George McGraw

Used Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 23
  • Hobbies Motorbikes & Potholing

Scott Shedden

Used Car Sales Manager
  • Years at the dealership 4
  • Years in the industry 21
  • Hobbies Cruises & Theatre

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 11
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 12
  • Years in the industry 12
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 7
  • Years in the industry 15
  • Hobbies Pilates, Yoga & Fitness

Adam Cairns

Sales Executive
  • Years at the dealership 6
  • Years in the industry 12
  • Hobbies Golf & Mountain Biking

Nigel Crisp

Sales Executive
  • Years at the dealership 5
  • Years in the industry 10
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family & Food

Catherine Coleman

New Car Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Swimming, Dancing & Wine

Ryan Patterson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 12
  • Hobbies Family, Horses & Travel

Ross Callaghan

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Hobbies Family & Football

Simon Anderson

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Skiing & Motoring

Charlie Smith

Product Genius
  • Years in the industry 1
  • Hobbies Classic Car Racing & Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Mark Dickson (Senior Service Advisor, Eastern Motor Company) ensured the car issues was understood; he kept me updated on all aspects of work and the outcome looks to have addressed my description of the root cause of the issue.

Service

Great service at every point

Service

Fast and efficient service with all aspects clearly explained

Service

Don't expect to have to return for rework after a scheduled first service,

Service

Car picked up exactly at agreed time and returned very quickly afterwards

Service

As above

Service

Feel like I always have to wait despite booking an appointment Lack of explanation of the cause of a problem with my car. I've asked for several things to be quoted for over the past year or so and just seem to get lost in the system

Service

I felt the time I had to wait to have my service completed was too long from trying to book.

Service

Waiting time and at service desk need to be technician.

Service

There appeared disconnect in communication during the handover between service personnel on the Saturday - i received no phone call before the 6pm deadline on the Friday night. Car not valeted. Ultimately i was expecting a much improved repair bill.

Service

All went according to plan

Service

No problems or concerns

Service

Far more professional with this work done than Harry Fairbairn Kirkcaldy

Service

(without overthinking it, I can't work out a meaningful difference between 4* and 5*) My fault for asking in the first place, but I winced at being charged over £22+vat to fit wiper blades. Ouch

Service

Not at all. The issue with my vehicle was brought to my attention so late in the process that I had to leave with out it being repaired.

Service

The tyre sensor in the car went off the next time I used it after the service which suggests that the tyre pressures were not checked during the service which I find surprising.

Service

Yes, work done was fine but I don't believe a car that I've had for under 3 months should have had this happen

Service

Very poor courtesy car and the valet was not good! Very poor quality,car actually looked dirtier than when I put it in

Service

I feel valued as a customer. This is the feeling I get right from the first phone call.

Service

Only issues was attempting to charge me for tyre, which i'd falgged as an issue since taking delivery. Rectified very efficiently though. VHC alsi had one item flagged Amber but not on options above, and still not clear as to what this was.

Service

Timely, courteous

Service

Advisor wasn't pleasant to deal with and was clearly in foul mood.Told me that they wouldn't deal with the fuel issue unless they fuelled the car up for road test as I couldn't tell them myself. Tried explaining it was software fault, didn't listen.

Service

On time and cost as quoted. Transfer bus on time too.

Service

I was over satisfied with the service from Daniel. However, I was less satisfied with the sales manager that I dealt with when collecting the car following the addition of parking sensors.

Service

Car picked up and returned as expected.

Service

First class service from BMW.

Service

The person I dealt with was great however I was not happy about having to pay for one of the repairs. I had this same issue on my 140 (previous car) so it seems like a design flaw to me.

Service

Recent visit for a persistent fog light failure warning . Was left for nearly 2 hrs while they did a health check, video recording and valet. While that would be great I wasn't told or asked if I wanted to wait waited long, to get a bulb changed.

Service

The job was done to my entire satisfaction, and the car was cleaned inside and out.

Service

Very well treated as part of the service and clear updates provided.

Service

Great service

Service

good service. I was kept in touch by text.

Service

Simply first class I've always been very well looked after the times that I have been in the showroom ??

Service

I am still awaiting an emailed receipt for the service that was carried out. On the day, I took a test drive of another car and was advised I would get a valuation for my current car within a few days, still not received this.

Service

Lead through process by Mark easily and kept informed of progress. Slight issue with dirty mark on drivers seat. However quickly rectified by Mark taking initiative to take car to valeting dept and making happen. Makes difference when made to feel

Sales

Excellent service at all times. Easy to arrange a test drive. All questions answered. Car arrived ahead of schedule.

Sales

Nice salesman who was not too pushy.

Sales

I can't think of anything that I would have improved. Willing and skilful staff and good follow up on issues as they arose.

Sales

Chris Bunch, is always very professional, friendly and efficient when we go through the process of choosing our specifications for our new cars. Nothing is ever too much trouble.

Sales

Everything went smoothly

Sales

Very helpful from start to finish and quick to get new car

Sales

Service was good, but the salesman could not show us the type of car we had purchased, when this finally did happen we were shown a base model not to the specification we had ordered. This left a bit of uncertainty.

Sales

The handover was let down by the lack of knowledge shown by the product genius, I felt he was unsure of the vehicles iDrive system and wasn't clear or confident when trying to explain the operation of this system.

Sales

Product Geniuses are not 100% with all functionality and should check the spec of the car they handing over before the handover itself.

Sales

Very Friendly staff

Sales

I had very prompt and efficient service.

Sales

Completely satisfied but disappointed that my wife didn't get her usual thank you bouquet!

Sales

New car was delivered one month late. This made it necessary to extend the existing PCP incurring additional cost. The new car was not configured according to specification. Compensation was agreed.

Sales

Chris Bunch is so easy to deal with nothing is to much hassle.

Sales

Couple of issues at delivery.

Sales

It's my 5th car I've bought from there. I wouldn't have gone back if not satisfied. Using the same dealer means you don't have to keep explaining your requirements every time you change your car.

Sales

Everything went through smoothly and efficiently

Sales

I could not get hold of the sales person very easily. Most of the times I would call but get a reply that he is busy. Sometimes I don't receive a call back .. then I started to communicate over email were the response was better.

Sales

I find the process is very time consuming. As the salesman has to report back to his superiors

Sales

Attractive showroom and very polite and attentive staff. The vehicle was well prepared and presented well ready for us to drive off. The salesperson was kind enough to offer to deliver the car to our own.

Sales

Straight talking from start to finish with no ambiguity (just how I like it)

Sales

Susan, my dealer was fantastic. Kept me up to date and took the time to show me round my new car and all its features. Best motability hand over I've ever had!

Sales

Difficulty getting information/clarity on what upgrades were available for my car prior to taking delivery.