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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Scott Shedden

General Sales Manager
  • Years at the dealership 4
  • Years in the industry 21
  • Hobbies Cruises & Theatre

Neil Pirie

New Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 24
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Hobbies Film, Travel & Good Wine

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 11
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 12
  • Years in the industry 12
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 7
  • Years in the industry 15
  • Hobbies Pilates, Yoga & Fitness

Nigel Crisp

Sales Executive
  • Years at the dealership 5
  • Years in the industry 10
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family & Food

Ross Callaghan

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Hobbies Family & Football

Simon Anderson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Skiing & Motoring

Charlie Smith

Product Genius
  • Years in the industry 1
  • Hobbies Classic Car Racing & Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tracey in Service was helpful and kept us fully informed at all times

Service

I was kept informed throughout along with videos sent to me to explain what was required. I was advised of prices for all points that were discussed and I was allowed to decide if I wanted the repairs carried out or not. The car was fully cleaned.

Service

Quickly arranged over the phone. Taken care of whilst in branch. Quick and efficient service. I liked the ability to pay from your phone whilst you are sitting waiting rather than having to wait at the desk

Service

Awesome customer service 10/10 overall

Service

Every stage of the process was professionally and efficiently dealt with, from booking to return of the vehicle.

Service

Work Was completed on the day as as requested.

Service

The camera replacement has restored this very important reversing feature.

Service

The Service Manager who looked after me was welcoming, efficient and friendly.

Service

Friendly and very courteous service. I had to bring the loan car back as it started alerting me that it had a flat tire(s) as I pulled out of the garage. But this was quickly sorted and I was given another car.

Service

Communication from everyone involved was clear and concise and the right amount of information.

Service

No issues

Service

Kept me informed.

Service

Satisfied with service provided

Service

very satisfied

Service

They looked after me and my wife during my servicing and a warranty repair . I needed a courtesy car during this period and I was given an excellent car .

Service

Derek Drummond was excellent to deal with from start to finish. He was professional, prompt, courteous and his communication from first contact to return of my car was first class.

Service

Again excellent service and customer care

Service

The whole team are very helpful and have the clients interests at the front of the task. Professional through out the whole team. They make you feel good and part of their team spirit. Great feeling.

Service

Very friendly staff. Good communication and a great service.

Service

Very pleasant experience, very easy to deal with staff that done a great job communicating with me during the service.

Service

Everything happened to plan and I was kept informed.

Service

Quite happy with the service I received.

Service

Service on time and efficiently completed

Service

From the time the car went in to collecting the car I was informed of the progress throughout. Very professional service.

Service

Issues identified and solved. Clear communication about what is happening.

Service

Problems quickly sorted

Service

car was sorted and cleaned , look great when i picked it .

Service

Car cleaned. Job done. Staff great.

Service

Problem solved on first visit

Service

Gemma's attention to service and overall communication was excellent. As of arrival at BMW Eastern the welcome and service from the ladies on reception was top notch.

Service

Charlie was great and kept my updated regularly

Service

Kept me informed on what was happening

Service

Felt reassured.

Service

All works were completed at the time and date arranged and within timescales.

Service

Tremendous professional from start to finish. Could not fault it. Excellent.

Service

No problems and we'll taken care of.

Service

Professional, efficient and friendly

Service

The staff are always attentive and polite

Service

Work carried out as requested

Service

Eastern Motors have an excellent customer service. Their team is very attentive and are always able to provide a good explanation on any progress or issues with your car. In particular Gemma Allan who has been brilliant.

Service

Friendly staff good workmanship

Service

Polite, precise and very knowledgable

Service

They take care of you from the minute you arrive!

Service

Service provided by Helen Briggs was excellent.

Service

Keep me up to date at all times about the vehicle

Service

Mark was brilliant and got us a car we love and suits our needs.

Sales

Extremely helpful. Buying a new car was very easy and the assistance we received was excellent

Sales

Everything was organised and as expected. We were made to feel very welcome

Sales

professional and courteous service

Sales

Chris gave us excellent service, the showroom was well laid out. Purchasing and handover service were excellent, even through all the restrictions the service was still the same as it would have been before the pandemic.

Sales

The sales rep Chris Henderson done an excellent job to fit me in during a busy period in order for me to order my new BMW.

Sales

Sales person kept me informed every step of the transaction

Sales

Everything ran smoothly and we were kept informed

Sales

The great service we received

Sales

The vehicle quality, the pre and post sales service is second to none, and the Eastern team, particularly Chris Bunch provides a great customer service.

Sales

Chris Henderson was great - he kept me informed and updated on delivery dates and options, and even arranged delivery which was difficult due to COVID. He left me feeling that I was a valued customer.

Sales

Kept up to date with information about my car from start to finish through production til pick up

Sales

They are fantastic, Emma McKenzie the sales lady was attentive, kept me well informed of progress on delivery at all stages. Cannot praise her highly enough .

Sales

I personally like being well cared for and feel that my business matters but not pushed, that was my experience. I told Pauline how I wanted to do business and she both understood and respected that. I liked that she kept in touch but didn't hassle.

Sales

Gemma kept in touch though the whole process

Sales

On time presented well

Sales

The sales/service person I dealt with, Susan Wilson, was a tower of strength. After the summer lockdown she was really helpfull answering my questions and queries. Charlie Smith was also most helpful on handover brief

Sales

They delivered my car when they said they would plus they gave me a good price for my car th

Sales

Good rep in the garage

Sales

great service from start to finish

Sales

Generally excellent... COVID controls in place felt safe

Sales

Friendly service from people at Edinburgh Eastern.

Sales

Was kept up to date as to when each stage was completed. Was talked through everything until i understood.