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Good communication from start to finish
Very friendly and attentive to the customers' needs.
I had a waiting appointment. The visit was well managed by the staff, I felt very Covid secure throughout and the job was completed in the time frame specified.
they made my recent service easy and hassle free and the communication throughout the day was excellent
Was kept up to date constantly and were well catered for
service experience and comms was good
The service was managed and completed efficiently, and I was kept fully informed of progress.
Very helpful people. After my recent service my 3 year old X1 was returned to me looking like new.
During these strange time I was impressed to see how carefully you dealt with the cleanliness of my car.
Efficient and courteous service.
Managed to turn around service quicker than expected. Staff very friendly. Good facilities to wait for service even in difficult times.
Staff very helpful and attentive!
staff who know what their job is and are able to provide information confidently and in a very pleasant manner.
Gemma was great, she looked after me and had everything ready when I came in
Friendly and efficient staff. Visit went like clockwork
Everything was Proffesionally organised even more so during this COVID Panademic. From booking my car in for what ever it need done then all I had to do was turn up & then I was in the Efficiant Proffesional hands off the Staff at Eastern BMW .
Was good to get some work done while waiting for the car to be serviced.
We love and rely on our vehicle and it arrived back from the service with the engine still singing and performing as it always.We were particularly aware that the team take care of the owners too.
Smooth process, staff friendly knowledgeable and care for good customer service
All aspects of service handled well and kept me informed of where work was up to throughout the day. Courtesy car was clean and nice to drive.
Work completed and inspection carried out as agreed.
Great service, clean premises. Again attention to detail. Polite staff who listen to the customer.
Great customer service Clean and safe showroom Reasonable price All in all, a great experience
The efficiency and general updates throughout my stay whilst waiting on my car
Although service staff were extremely helpful and polite, expectation as to time to complete repairs was poor; x2 visits and a total of 6 days.
Great. The communication from Helen and her team was very good.
Was a bit worried about taking car for service due to covid situation but everything was so spread out, efficient and cleanliness was very satisfactory. Felt very safe
Issue fixed quickly, support for hire car very good and 7 day/24 hour.
Picked up car sanitised washed and hoovered good customer care
Customer services advisor very good.
Great service, friendly and helpful staff
Because no problems .
From entry, service, personal care (coffees etc) very pleased!
Helpful and efficient.
Efficient and friendly
Everything was done professionally and efficiently. We were well treated and taken care of while waiting. The car service itself was done well, including wash and clean.
Fabulous service from the team at Eastern. They always make you feel special and my car is outstanding.
Very - Gemma was an excellent help through the process of changing my old vehicle and all that entailed, to getting my new one financed and delivered in time for synchronised handovers.
All explained well, happy with the service
Excellent service and attention to detail by the staff. Collection was not rushed and excellent explanation and set up of the car's features
Our advisor, Chris, was extremely helpful despite being incredibly busy and managed to find us the right car within budget and timescale given.
We dealt with Gemma McKenzie. Clearly knew her stuff And was without doubt the best car salesperson we have ever dealt with. Very professional and not too pushy and moved everything along in a timely manner.
Complete piece of mind and will be buying more bmw products in the future
Chris Bunch was excellent, very knowledgeable and made the experience of buying a new car extremely enjoyable.
Entire process was slik from start to end
Good communication throughout. Our price range was met.
excellent customer service
The information and knowledge from the salesperson Chris about the car was first class. He ran through various options and provided his explained the best options for my purchase.
completely satisfied, prompt responses, knowledgeable and attentive.
Ross get me up to date with where the car was at every stage of the process and done everything he could to get me the car before going back offshore.
Because they kept me informed about everything
Sales staff were extremely helpful, accomodating our needs for a couple of test drives, access to the VIP event, understanding our needs rather than just pushing a particular car sale at us.
Excellent service provided by Mr Chris Bunch from initial enquiry to handover of my new BMW. Chris came across as very professional, reliable and very helpful particularly when providing guidance on how to exit out of PCP with Audi.