Service is good but costs for any additional checks are very high.
Did as you said you would no complaints
Original problem with MOT should have been picked up earlier but overall the experience was very good
Again, how easy it was is a major positive and the communication via text message on progress and requests made it very easy.
The car unfortunately had to go back in as there was an issue with the exhaust system but we got the car collected from our house then dropped off again as was causing problems as I work in the Glasgow area but all fixed now excellent service
Couldn't fault the service provided in the run up and on the day of the service.
The service I received on this occasion was second to none. Very impressed.
felt it took a long time for a first service
I was told the car was ready to pick up but when I arrived some time later I found the the washing of the car had only just started and I had to wait nearly 30mins
They are helpful and generally good to deal with
All the colleagues are very polite and actually listened to any queries i had.
Mark given for last visit.I would have given zero for the previous experience where the dealership was totally inept and unresponsive until I raised a complaint.
Thank you for your considered response. Really useful. I am glad we have over come the early issues and thank you for your patience.
Feel like I am not a valued customer
Thank you for your comments. We will call to see how we can help.
Everything complete to a high standard and car valeted afterwards but the bluetooth issue hasn't been resolved yet and still waiting to hear back.
Outstanding issue with in car charging mat which appears to have an intermitent faults. Eastern provided video of the mat charging a 'function key' which my car does not have - the mat is needed for charging my phone.....only very occasionally works.
Thank you for your comments. We will follow this up.
Good standard of service from both mechanics and reception staff
Done on time and good communication throughout.
We focus on being easy to do business with.
The process from start to finish was very good and customer focussed. All of the staff I had dealings with were very courteous and made me feel like a valued customer.
No real problems encountered
Kate Hutcheon was a pleasure to deal with during the purchase of our new car . We did not feel under pressure to buy which is very important to us after past experiences!
I am delighted Kate looked after you so well. Thank you for traveling so far to use Eastern.
Right from the start I was 100% satisfied with the level of service provided by all of the staff at the centre They provided me with all of the information I required to asssit me in making the right decision to purchase my new BMW from them.
Thank you so much. Really appreciate your thoughts.
It was a helpful but unhurried process arriving at my decision
The all new X3 is a superb vehicle and I am sure you will have many happy miles in it. Thank you.
Again have dealt with you guy's for years and always been looked after
Very simple and enjoyable process, my 5th BMW and many more to come!!
chris bunch knows product inside out
Thank you Scott. Appreciated.
Professional and friendly
We are delighted you enjoyed it. Thanks
Fantastic information, knowledge and service from every staff member I came across.
Chris Bunch couldnt have done more to help - exactly what I was looking for.
Very helpful and quick, easy process
Eastern
Edinburgh
