Customer services advisor very good.

Great service, friendly and helpful staff

Because no problems .

From entry, service, personal care (coffees etc) very pleased!

Helpful and efficient.

Efficient and friendly

Everything was done professionally and efficiently. We were well treated and taken care of while waiting. The car service itself was done well, including wash and clean.

Because I like my BMW cars.

Helen service advisor and Graeme Wardlaw in rentals were excellent in their customer service approach - a credit to the firm

Quick, efficient and always completed to a high standard.

Everything went to plan, and I was impressed by the Covid arrangements

Charming and helpful staff and plenty of information

Always helpful and courteous

was well informed at regular stages of what was required to complete the service

I thought the Covid measures were excellent

Professional, courteous, all safety measures in place. Kept me informed, updated and really think appointment system works well.

I booked in our BMW 118d sport for a end of warranty health check, service and mot on Friday 19th June 2020. I was then informed that it had failed the mot. Car is less then 3 years and 31,000 I was told brakes were corroded BMW quality really !

In difficult times took great care

Good communication.

Eastern always look after their customers

From start to finish everything was done excellently.

All good

I was attended to straightaway at the time I had booked and everything requested was completed reasonably quickly I was a bit surprised that the key battery was replaced as I'd done it myself only a couple of months ago.

Given the restrictions due to the Covid-19 virus the re-opening of the garage for servicing was a welcomed surprise. The system in place was first class with health and safety measures for staff and customers of a high standard.

Sales staff were extremely helpful, accomodating our needs for a couple of test drives, access to the VIP event, understanding our needs rather than just pushing a particular car sale at us.

Excellent service provided by Mr Chris Bunch from initial enquiry to handover of my new BMW. Chris came across as very professional, reliable and very helpful particularly when providing guidance on how to exit out of PCP with Audi.

Impressive attention to detail at the showroom to adhere to the guidance for COVID-19 during car pick up. Thank you Eastern BMW.

The staff, Chris Bunch and Simon Anderson, were very organised and helpful.

I would like to thank Gemma she was outstanding kept me in touch through the difficult times with the Covid situation, well done and many thanks. Eric

Good service, in spite of COVID19

Very well treated by the sales woman and the reception team.

Gemma was an excellent sales person

The team are always helpful and accommodating, even with the current pandemic the handover was sorted and undertaken in a safe way.

I was kept up to date regularly where my car was in the process and despite there being a pandemic as soon as things were operational again I was kept up to date and my car arrived earlier than expected. Excellent service

They were always informative and helpful - I particularly appreciated that they kept in touch with updates during current lockdown situation. Hope though to have opportunity to have some aspects of the car explained after lockdown.

From the first enquiry to the final delivery Chris Bunch at BMW Newbridge was a credit to BMW even allowing for the problems that covid19 brought.

Chris Bunch provided an excellent service throughout, keeping me updated at all times, even as we entered and left full lockdown, to the handover, where he applied all measures to keep me safe, and provided very informative information on the car.

Under the circumstances they were great

The staff are working under difficult circumstances when trying to be covid safe and they did a great job.

Even though the tech guys could not go over the car with me the salesman told me everything that I needed to know and was very helpful. He even gave me a gift for my wife which was a nice touch.

Chris Bunch was as usual up to the high standard he sets himself but virus restrictions hampered his ability