Garage kept me up-to-date on progress with my car.
Nice service staff.quick appointment.quick service while waiting
Pick up and delivered car back
In view end of warranty service was being done being charged £55.00 for an mot was excessive, service did not include updating sat nav cost £150.00 and despite having paid when car was new service plan did not include air con service.
First rate service all the way through
Sadly, I was only reminded by BMW of my MOT being due AFTER my service which has left me searching for an MOT garage at very short notice due to BMW not able to provide the service within the timescale (2 days).
Very efficient, friendly staff, good feed back, availability of courtesy bus
Good response from emergency services and getting a replacement car although unable to collect my special needs Grandson on time they tried best to help me
Thanks for your comments.
I was well looked after - good coffee and attentive staff. Again my only observation is that £285 for a first service seems a wee bit expensive.
I am glad you found the process easy.
very efficient trouble free experience , excellent overall experience.
Very efficient
Thank you for your comments
Booking was easy, upcoming MOT was highlighted and so was booked for the same day. End of warranty check was also carried out that day. Service plan dealt with the cost (except MOT fee).
as above, excellent service
Staff are very helpful and very efficient.
Car returned with problem solved, along with full documented check of all mechanical aspects of car, and fully valeted.
work requested completed satisfactory and on time car return with a health check completed and cleaned.
The service could not be faulted,but the complimentary valet let it down.
Not sure if car was even serviced
Service procedure explained clearly. Service carried out within time stated
Staff friendly, welcoming and informative. Simple brake fluid change. No unexpected surprises.
Service too longer than what I was advised. End of warranty check also revealed a small oil leak that was considered as being repaired. Being an engineer I know that an oil leak can only be rectified by replacing the seals or o rings. Time will tell.
Fast and Thorough and always kept informed
Because these service was good
Arranging the pick up and return service of my vehicle involved somewhat of a delay in having my MOT carried out. So although it is a service offered by BMW one is often required to wait much longer than usual for this option.
A bit on the expensive side.
Right from booking to collection, it was a great and smooth journey. I had to cancel my appointment due to an unplanned incident but the team was brilliant as they called me twice to rebook the appointment. Overall Super..
Personal, friendly, efficient and right on time
Service personnel where very much customer orientated and helpful
All the staff were great From the start of the sale with Alastair and the service withMohammed.
Really effocient and pleasant
Kept up to date and video of findings is very useful
still awaiting call from spares re replacement key
All went very well from deposit to collection of vehicle. Updated by text. All very good.
My car is the answer, feels great and looks great.
First rate service from BMW. I can't fault their attention to detail and customer care
No outstanding questions. Comprehensive report feedback.
Well organised polite/freindly staff
The service was done on time, staff were very helpful and kept me updated with the cars progress. Also the complimentary breakfast was a massive bonus.
From the test drive to collection in the wee showroom - it was a great experience.
Seemed to be the first car he sold. Very dis jointed but always welcoming and friendly.
Good experience in general, however slow to issue balance cheque to me on car traded in
The salesman who set up the deal had set a hoped for delivery date. This was pushed out and now he had left the business. I have not been offered another direct contact name with the dealership.
Chris Bunch is an excellent brand ambassador
As above they, the service was exemplary.
Very good relationship with Chris Bunch at Eastern Motor Compnay.
Very friendly and welcoming
Tony was superb from start to finish
Thank you and I am pleased Tony looked after you sop well.
As above credit to Susan Wilson
Excellent, delighted you appreciated our specialist.
fantastic customer service...start to finish
We were really looked after on our visits and received updates every step of the way by e-mail and the whole process made us feel like very valued customers. In addition the showroom was dog friendly which was a much an appreciated bonus.
Chris Bunch was brilliant. He is honest, helpful and his product knowledge is exceptional. He took us through all the options and made the whole experience very enjoyable, with the right outcome as we bought the best car available.
Thank you. Chris is superb and you were in safe hands.
My car was ready when agreed they went that extra mile having it ready inside because it was raining heavy when I went to collect,it really made me feel valued as a customer thankyou
Chris Bunch the senior sales person was attentive and professional at all times. Thanks Chris ??
Always feel welcome at BMW.
Sales (Chris Bunch) and other staff were extremely helpful. All of the vehicles I was interested in were shown to me and models and specifications were explained. Reception staff were also very friendly and efficient.
All went exactly as planned
Dealership' high levels of customer service
Staff were welcoming and friendly. Also they were happy to spend as much time needed for questions and the hand over.
Eastern BMW were excellent Chris Henderson dealt with our sale and very helpful a lovely lad
Overall very good service with staff I dealt with.However, a little disappointed that there was no free serving package available, which I had on my previous three purchases. In addition, no "gift" given when I picked my new car up from the dealship.
the car wasn't fully completed as the blue paper strips were not removed or paper from door felt it wasn't given care
I'd looked at several other brands of car, BMW, had something different...the x2. I was given a no obligation test drive for a whole day again a great experience.the sales person was very informative.bmw
Very knowledgable , listens to the customer and trys to meet their needs. Efficient at processing and helping me with purchaseWent extra mile
The saleslady was very helpful and I did not feel under any sales pressure whatsoever therefore it was a fairly relaxed experience. She handled the purchase and handover of my car in a pleasant and efficient manner.
All went well Very professional. However. .little touches ( like a bouquet of flowers )seem to be missing these days
We have purchased many cars over the years and can honestly say that this has been a very positive experience because of the professionalism, organisation and excellent customer service provided by of Kate Hutcheon.
No problems and nothing too much trouble. All contacts acted in an assiduous manner.
Chris Henderson, the sales agent at Eastern BMW Edinburgh, was friendly, professional and very knowledgeable about the cars, and finance options. Smoothest car buying experience I've gone through.
All my cars have been purchased from EASTERN BMW EDINBURGH. I have always found them to be extremely knowledgeable, friendly, courteous and the car prepared to the highest standard.
Everything ran very smoothly. Good communication from salesman keeping me updated with progress.
Eastern
Edinburgh
