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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Neil Pirie

New Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 24
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Hobbies Film, Travel & Good Wine

George McGraw

Used Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 23
  • Hobbies Motorbikes & Potholing

Scott Shedden

Used Car Sales Manager
  • Years at the dealership 4
  • Years in the industry 21
  • Hobbies Cruises & Theatre

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 11
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 12
  • Years in the industry 12
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 7
  • Years in the industry 15
  • Hobbies Pilates, Yoga & Fitness

Adam Cairns

Sales Executive
  • Years at the dealership 6
  • Years in the industry 12
  • Hobbies Golf & Mountain Biking

Nigel Crisp

Sales Executive
  • Years at the dealership 5
  • Years in the industry 10
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family & Food

Catherine Coleman

New Car Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Swimming, Dancing & Wine

Ryan Patterson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 12
  • Hobbies Family, Horses & Travel

Ross Callaghan

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Hobbies Family & Football

Simon Anderson

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Skiing & Motoring

Charlie Smith

Product Genius
  • Years in the industry 1
  • Hobbies Classic Car Racing & Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did the job hassle free

Service

Took way too long to complete the required work. See previous answer.

Service

High pressure sell on service plan, even though I still have 2 years left to run on mine. If the product is good it will sell itself. For the first time I have felt with BMW that sales of products were more important than the service and satisfaction

Service

Was a quick and painless experience, would have been full 5 stars but I had been called a couple of days before by sales who were going to come and find me to show me new version of my car, it would have filled in time, they did not do this

Service

there was some dubiety over a repair which BMW considered should be out of warrant but when I explained that they had had the car in before out look at this problem, they waived the cost.

Service

Could not have asked for better

Service

any issues a had were dealt with with great confidence

Service

Zero fuss involved in arranging and achieving service. Car picked up on time, feedback throughout process (video walkthrough is a nice touch), and car returned well ahead of predicted time. Team able to find and remedy intermittent fault.

Service

Very satisfied

Service

Fairly satisfied as the response from the staff was not altogether satisfactory as they were slow to responding to my telephone calls.

Service

A pretty seamless process

Service

Made very welcome on arrival and kept well informed regarding the work carried out

Service

Well looked after!

Service

Mark Dickson (Senior Service Advisor, Eastern Motor Company) ensured the car issues was understood; he kept me updated on all aspects of work and the outcome looks to have addressed my description of the root cause of the issue.

Service

Arrived back at 1 pm didn't get my car till 4 pm

Service

Fast and efficient service with all aspects clearly explained

Service

Great service at every point

Service

Don't expect to have to return for rework after a scheduled first service,

Service

My experience with BMW is first. But I very happy with it. My car has arrived before own time I'm happy with that

Sales

Makes customer feel special when car is waiting, proudly displayed at main entrance when they arrive. Car was immaculate and was taken through some if the cars functions with a knowledgable member if staff.

Sales

Response rate from the staffs are reasonably quick.

Sales

From first impressions all the way through to delivery of the car, the centre got things right. From use of tech in the sales process to the attentive service from the staff, it was a positive experience for us.

Sales

Everybody involved was fantastic

Sales

excellent service from when I first entered the showroom.

Sales

Pleasant friendly knowledgeable staff

Sales

Good service

Sales

Service above and beyond from Chris. We are so grateful to him - again!

Sales

Friendly service and very pleased with new car.

Sales

Initially I was told the car would arrive on late May, after a couple of delays I collected the car on 4 July - worth waiting for though.

Sales

Superb help and diligence from Chris Bunch again. He knows me from my first purchase. Good information from Simon Anderson the product genius on delivery.

Sales

Chris is by far the best car salesman I've come across. Very friendly, great knowledge of BMW cars, and if I had any issues or queries he was always available to give advise He was the main reason we purchased the car from Eastern BMW

Sales

we were kept up yo date via e mail susan wilson every step of the way excellent ambassador for BMW

Sales

For the excellent customer service from Gemma, polite front desk staff and great handover from Stephen.

Sales

Updated with timescales and when car was built and when it was due in uk.

Sales

The whole process was made easy at BMW Edinburgh. Everyone involved done everything they could to make things run smoothly from my first visit to the showroom to driving away with the new car.

Sales

The whole experience over the course of the various visits (test drive, discussing, buying, admin and then pick up) was first class. The Salesman, Mark Nelson pitched it just right with us, enjoyed working with him and not being pressured.

Sales

Good coffee,friendly and competent salespeople.

Sales

Great customer service and attention to detail. Made to feel special when taking delivery and everything promised was delivered.

Sales

Mark Nelson was excellent and helped me to fine the car I wanted.

Sales

All staff were very good also treating us as people and not being snooty. When we purchased a used merc over the road we were made to feel unimportant and they could not be bothered

Sales

Lead through process by Mark easily and kept informed of progress. Slight issue with dirty mark on drivers seat. However quickly rectified by Mark taking initiative to take car to valeting dept and making happen. Makes difference when made to feel

Sales

Excellent service at all times. Easy to arrange a test drive. All questions answered. Car arrived ahead of schedule.

Sales

Nice salesman who was not too pushy.

Sales

Chris Bunch, is always very professional, friendly and efficient when we go through the process of choosing our specifications for our new cars. Nothing is ever too much trouble.

Sales

I can't think of anything that I would have improved. Willing and skilful staff and good follow up on issues as they arose.