Mark Dickson (Senior Service Advisor, Eastern Motor Company) ensured the car issues was understood; he kept me updated on all aspects of work and the outcome looks to have addressed my description of the root cause of the issue.

Great service at every point

Fast and efficient service with all aspects clearly explained

Don't expect to have to return for rework after a scheduled first service,

Car picked up exactly at agreed time and returned very quickly afterwards

As above

Feel like I always have to wait despite booking an appointment Lack of explanation of the cause of a problem with my car. I've asked for several things to be quoted for over the past year or so and just seem to get lost in the system

I felt the time I had to wait to have my service completed was too long from trying to book.

Waiting time and at service desk need to be technician.

There appeared disconnect in communication during the handover between service personnel on the Saturday - i received no phone call before the 6pm deadline on the Friday night. Car not valeted. Ultimately i was expecting a much improved repair bill.

All went according to plan

No problems or concerns

Far more professional with this work done than Harry Fairbairn Kirkcaldy

(without overthinking it, I can't work out a meaningful difference between 4* and 5*) My fault for asking in the first place, but I winced at being charged over £22+vat to fit wiper blades. Ouch

Not at all. The issue with my vehicle was brought to my attention so late in the process that I had to leave with out it being repaired.

The tyre sensor in the car went off the next time I used it after the service which suggests that the tyre pressures were not checked during the service which I find surprising.

Yes, work done was fine but I don't believe a car that I've had for under 3 months should have had this happen

Very poor courtesy car and the valet was not good! Very poor quality,car actually looked dirtier than when I put it in

I feel valued as a customer. This is the feeling I get right from the first phone call.

Only issues was attempting to charge me for tyre, which i'd falgged as an issue since taking delivery. Rectified very efficiently though. VHC alsi had one item flagged Amber but not on options above, and still not clear as to what this was.

Timely, courteous

Advisor wasn't pleasant to deal with and was clearly in foul mood.Told me that they wouldn't deal with the fuel issue unless they fuelled the car up for road test as I couldn't tell them myself. Tried explaining it was software fault, didn't listen.

On time and cost as quoted. Transfer bus on time too.

I was over satisfied with the service from Daniel. However, I was less satisfied with the sales manager that I dealt with when collecting the car following the addition of parking sensors.

Car picked up and returned as expected.

First class service from BMW.

The person I dealt with was great however I was not happy about having to pay for one of the repairs. I had this same issue on my 140 (previous car) so it seems like a design flaw to me.

Recent visit for a persistent fog light failure warning . Was left for nearly 2 hrs while they did a health check, video recording and valet. While that would be great I wasn't told or asked if I wanted to wait waited long, to get a bulb changed.

The job was done to my entire satisfaction, and the car was cleaned inside and out.

Very well treated as part of the service and clear updates provided.

Great service

good service. I was kept in touch by text.

Simply first class I've always been very well looked after the times that I have been in the showroom ??

I am still awaiting an emailed receipt for the service that was carried out. On the day, I took a test drive of another car and was advised I would get a valuation for my current car within a few days, still not received this.

Lead through process by Mark easily and kept informed of progress. Slight issue with dirty mark on drivers seat. However quickly rectified by Mark taking initiative to take car to valeting dept and making happen. Makes difference when made to feel

Excellent service at all times. Easy to arrange a test drive. All questions answered. Car arrived ahead of schedule.

Nice salesman who was not too pushy.

I can't think of anything that I would have improved. Willing and skilful staff and good follow up on issues as they arose.

Chris Bunch, is always very professional, friendly and efficient when we go through the process of choosing our specifications for our new cars. Nothing is ever too much trouble.

Everything went smoothly

Very helpful from start to finish and quick to get new car

Service was good, but the salesman could not show us the type of car we had purchased, when this finally did happen we were shown a base model not to the specification we had ordered. This left a bit of uncertainty.

The handover was let down by the lack of knowledge shown by the product genius, I felt he was unsure of the vehicles iDrive system and wasn't clear or confident when trying to explain the operation of this system.

Product Geniuses are not 100% with all functionality and should check the spec of the car they handing over before the handover itself.

Very Friendly staff

I had very prompt and efficient service.

Completely satisfied but disappointed that my wife didn't get her usual thank you bouquet!

New car was delivered one month late. This made it necessary to extend the existing PCP incurring additional cost. The new car was not configured according to specification. Compensation was agreed.

Chris Bunch is so easy to deal with nothing is to much hassle.

Couple of issues at delivery.

It's my 5th car I've bought from there. I wouldn't have gone back if not satisfied. Using the same dealer means you don't have to keep explaining your requirements every time you change your car.

Everything went through smoothly and efficiently

I could not get hold of the sales person very easily. Most of the times I would call but get a reply that he is busy. Sometimes I don't receive a call back .. then I started to communicate over email were the response was better.

I find the process is very time consuming. As the salesman has to report back to his superiors

Attractive showroom and very polite and attentive staff. The vehicle was well prepared and presented well ready for us to drive off. The salesperson was kind enough to offer to deliver the car to our own.

Straight talking from start to finish with no ambiguity (just how I like it)

Susan, my dealer was fantastic. Kept me up to date and took the time to show me round my new car and all its features. Best motability hand over I've ever had!

Difficulty getting information/clarity on what upgrades were available for my car prior to taking delivery.