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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Scott Shedden

General Sales Manager
  • Years at the dealership 6
  • Years in the industry 23
  • Hobbies Cruises & Theatre

Neil Pirie

New Car Sales Manager
  • Years at the dealership 4
  • Years in the industry 26
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 15
  • Years in the industry 20
  • Hobbies Film, Travel & Good Wine

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 5
  • Years in the industry 13
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 14
  • Years in the industry 14
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 9
  • Years in the industry 17
  • Hobbies Pilates, Yoga & Fitness

Nigel Crisp

Sales Executive
  • Years at the dealership 7
  • Years in the industry 12
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 6
  • Years in the industry 6
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Family & Food

Ross Callaghan

Sales Executive
  • Years at the dealership 5
  • Years in the industry 7
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 3
  • Years in the industry 17
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 3
  • Years in the industry 12
  • Hobbies Family & Football

Simon Anderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Skiing & Motoring

Ewan Swanson

Product Genius
  • Years at the dealership 2
  • Years in the industry 2

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

great service

Service

Service department took me around the car and did a paint test in front of me which was great and went above and beyond what I expected. The service manager was brilliant as he did it himself.

Service

I was given options from a safe place to sit to a courtesy car. Attention to safety measures during COVID was first class. Very organised.

Service

It was a great visit. Although COVID prevented me from looking at the cars in the showroom while I waited. Nothing you can do about that - safety first.

Service

Was a simple cable change from a recall so is expected

Service

Have always had a good service experience with Eastern.

Service

Very clear communication and everything done as per the plan

Service

Easy to book appointment, always keep you up to date and never had an issue after a service or MOT

Service

Undertaken as promised, on time and on budget. Good information provided. Would have awarde

Service

Staff were easy to deal with and also very pleasant and courteous - from staff on service desk to people who came to pick up and drop off my car

Service

As above

Service

Great communication throughout and great quality of work

Service

Car left in first class condition

Service

Easy quick and car handed back valeted. Advice given but no pushy sales of work

Service

Couldn't fault service. Efficient, polite, excellent all round.

Service

Excellent

Service

Very polite knowledgeable people easy to deal with

Service

I was kept informed of the progress of my vehicle also the car was cleaned and staff were very friendly

Service

As mentioned, the cost seems a bit steep for just an oil change.

Service

Went like clockwork, no issues!

Service

The folks there give you a warm welcome and address your needs quickly.

Service

Covid procedures were impeccable and every member of staff was helpful and professional.

Service

From booking stage to updates during my work I was very happy with all the efforts made by the team at Eastern. In particular Elaine who took my booking and Charlie who looked after me on the day.

Service

Excellent service, ease of booking and provision of a courtesy car while my vehicle was being repaired.

Service

Great, seamless even during these tough COVID times. Charlie was excellent!

Service

excellent service

Service

Can't be faulted Gemma McKenzie is extremely professional and her customer service is 1st class, Outstanding to say the least.

Service

Perfection

Service

Good service

Service

The overall experience could have been quicker but everything else was fine

Service

As above.

Service

Service completed, car MOT'd, no unexpected issues.

Service

Scott Usher and the team provide exceptional service.

Service

Interaction with the staff at BMW is always a pleasant experience. Charlie was great, answered my questions and went the extra mile. Even in this difficult time, the service provided by the staff ran like clockwork.

Service

As above

Service

Pleased with the service I received which was good value for money. Thankyou

Service

Everything progressed well and constant updates were provided

Service

As above

Service

Pleasant advisor who kept me informed throughout.

Service

Friendly and very helpful

Service

Car was sorted quickly and car always gets a clean after it. Also very impressed with COVID protocol.

Service

Always well looked after

Service

There was a tiny little blip with the booking which had omitted MOT, but this was sorted very quickly. A good measure of service is often not that things are perfect all of the time, but how people respond to any issues. Helen was excellent.

Service

Every step of the way I was contacted and advised of what was happening

Service

Good communication, got a replacement car to me very quickly and repair of my car was perfect

Service

Done quickly without fuss

Service

Excellent service from staff and manager at B M W

Service

Always a good job done

Service

Everything happened as it should.

Service

always kept informed about progress of car

Service

Everything was done and more

Service

See above although if I was to be picky I would prefer not to pay for car pick up or courtesy car as previously offered

Service

The service and communication was the best I have ever experienced.

Service

Fabulous customer service, used their pick up and drop off from home service for the first time and it all went so smoothly. I was kept updated throughout the day, fully consulted - love the video I was sent by the technician of my car on the ramp.

Service

Booking was professionaly handled, with follow up reminder emails Good covid protocols followed when dropped off and waiting Slight problem with service was handled efficiently and I was provided a curtsy car to help keep me mobile

Service

See above

Service

All of the above.

Service

Easy to book online, drop off was efficient, all staff very polite, I was kept informed of progress of service and any technical issues were explained to me.

Service

Again, flawless. Service and mot arranged over the phone, courtesy car provided and I was updated through every stage. Many thanks to the team at Eastern Bmw.

Service

Great 121 service and c19 restrictions well covered

Service

The staff were all courteous and helpful at all times, and the collection / return from home was really useful

Service

The staff were extremely polite and courteous, when I left my car with Eastern BMW for the warranty work, the team kept me up to date constantly during the duration.

Service

Booking went to plan; looked after in showroom while I waited.

Service

Was satisfied with the work that was done

Service

Efficient, friendly & helpful

Service

See above comments, thoroughly professional and an enjoyable experience where I would have no hesitation in using you again.

Service

Friendly, helpful and efficient.

Sales

The car is an pleasure & experience to drive

Sales

Chris Henderson's friendly, engaging and professional approach made the whole process smooth and easy especially in the environment we're all in at the moment.

Sales

Very professional and informative staff, who know the cars inside out.

Sales

Chris and Alastair make you very welcome and make you feel special. it's all a very personal service which is fantastic. Even in these difficult COVID times, the service was outstanding.

Sales

Chris Bunch was very helpful at all stages of purchase and keeping me in loop re delivery etc

Sales

Not the usual experience but this is due to the current situation around COVID-19. Despite this the team did their very best to make the most of the experience and extended an invitation to visit once restrictions are lifted.

Sales

Excellent service in challenging circumstances, all COVID guidelines were followed and I felt safe at the BMW centre and when collecting my new BMW.

Sales

Gemma who looked after me, helped me every step of the journey. She was brilliant.

Sales

Under the present climate the staff were amazing. The facility was first class and during the last part of handover which included fitting a hoist we were always kept in the loop. It all went very well from start to finish the whole experience 5 Star

Sales

No pressure to buy and sales person very knowledgeable

Sales

Excellent experience overall

Sales

The collection process was very quick and easy.

Sales

Pre and post experience was extremely efficient, nothing was a problem.

Sales

First class service provided by Gemma McKenzie

Sales

Despite the current lock down restrictions Chris and the team ensured I had a special experience when collecting my new car.

Sales

Despite the fact I couldn't preview the car due to COVid it was all dealt with professionally

Sales

Both the virtual experience (via zoom) and the collection of the car in person(following social distancing guidance) were both perfect and very professionally handled.

Sales

The centre did very well within the parameters of what was possible during Covid restrictions.

Sales

Staff were always helpful and did not push for a hard sale. There was one oversight with the pick up with the car but it was dealt with promptly and efficiently.

Sales

Seamless from start to finish no problems at all and the car was ready 2 months early which was amazing

Sales

Very informative and timely help and assistance

Sales

Gemma McKenzie and Susan Wilson were a dream to deal with and went above and beyond at every stage.

Sales

Professional, super friendly, efficient and knowledgeable.

Sales

No issues at all, Chris Bunch was excellent throughout the process and cannot thank Chris, Malcolm and Scott enough for their help with this purchase.

Sales

Despite COVID 19 restrictions everything was done as normally as possible and I was pleased with how everything was handled.