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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

Used Car Sales Manager

Scott Shedden

Used Car Manager

Malcolm Rae

New Car Sales Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Corporate Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Catherine Coleman

New Car Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Kate Hutcheon

Sales Executive

Jillian Baikie

Sales Executive

Alastair Crawford

Sales Executive

Chris Styles

Sales Executive

Danny Cooksey

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Garage kept me up-to-date on progress with my car.

Service

Nice service staff.quick appointment.quick service while waiting

Service

Pick up and delivered car back

Service

In view end of warranty service was being done being charged £55.00 for an mot was excessive, service did not include updating sat nav cost £150.00 and despite having paid when car was new service plan did not include air con service.

Service

First rate service all the way through

Service

Sadly, I was only reminded by BMW of my MOT being due AFTER my service which has left me searching for an MOT garage at very short notice due to BMW not able to provide the service within the timescale (2 days).

Service

Very efficient, friendly staff, good feed back, availability of courtesy bus

Service

Good response from emergency services and getting a replacement car although unable to collect my special needs Grandson on time they tried best to help me

Service
Thanks for your comments.

I was well looked after - good coffee and attentive staff. Again my only observation is that £285 for a first service seems a wee bit expensive.

Service
I am glad you found the process easy.

All went smooth

Service
Excellent

very efficient trouble free experience , excellent overall experience.

Service
Excellent, job done.

Very efficient

Service
Thank you for your comments

Booking was easy, upcoming MOT was highlighted and so was booked for the same day. End of warranty check was also carried out that day. Service plan dealt with the cost (except MOT fee).

Service

No Issues

Service

as above, excellent service

Service

Staff are very helpful and very efficient.

Service

Car returned with problem solved, along with full documented check of all mechanical aspects of car, and fully valeted.

Service

work requested completed satisfactory and on time car return with a health check completed and cleaned.

Service

The service could not be faulted,but the complimentary valet let it down.

Service

Very professional

Service

Not sure if car was even serviced

Service

Service procedure explained clearly. Service carried out within time stated

Service

Staff friendly, welcoming and informative. Simple brake fluid change. No unexpected surprises.

Service

Service too longer than what I was advised. End of warranty check also revealed a small oil leak that was considered as being repaired. Being an engineer I know that an oil leak can only be rectified by replacing the seals or o rings. Time will tell.

Service

Fast and Thorough and always kept informed

Service

Because these service was good

Service

Very friendly staff.

Service

Arranging the pick up and return service of my vehicle involved somewhat of a delay in having my MOT carried out. So although it is a service offered by BMW one is often required to wait much longer than usual for this option.

Service

All excellent.

Service

A bit on the expensive side.

Service

Right from booking to collection, it was a great and smooth journey. I had to cancel my appointment due to an unplanned incident but the team was brilliant as they called me twice to rebook the appointment. Overall Super..

Service

Good price and service

Service

Personal, friendly, efficient and right on time

Service

Service personnel where very much customer orientated and helpful

Service

All the staff were great From the start of the sale with Alastair and the service withMohammed.

Service

Really effocient and pleasant

Service

Kept up to date and video of findings is very useful

Service

still awaiting call from spares re replacement key

Service

All went very well from deposit to collection of vehicle. Updated by text. All very good.

Service

My car is the answer, feels great and looks great.

Service

First rate service from BMW. I can't fault their attention to detail and customer care

Service

No outstanding questions. Comprehensive report feedback.

Service

We’ll organised polite/freindly staff

Service

The service was done on time, staff were very helpful and kept me updated with the cars progress. Also the complimentary breakfast was a massive bonus.

Service

From the test drive to collection in the wee showroom - it was a great experience.

Sales

Seemed to be the first car he sold. Very dis jointed but always welcoming and friendly.

Sales

Good experience in general, however slow to issue balance cheque to me on car traded in

Sales

The salesman who set up the deal had set a hoped for delivery date. This was pushed out and now he had left the business. I have not been offered another direct contact name with the dealership.

Sales

Chris Bunch is an excellent brand ambassador

Sales

There were no issues

Sales

As above they, the service was exemplary.

Sales

Very good relationship with Chris Bunch at Eastern Motor Compnay.

Sales

Very friendly and welcoming

Sales
Thank you

Tony was superb from start to finish

Sales
Thank you and I am pleased Tony looked after you sop well.

As above credit to Susan Wilson

Sales
Excellent, delighted you appreciated our specialist.

fantastic customer service...start to finish

Sales

very smooth process

Sales

We were really looked after on our visits and received updates every step of the way by e-mail and the whole process made us feel like very valued customers. In addition the showroom was dog friendly which was a much an appreciated bonus.

Sales

Chris Bunch was brilliant. He is honest, helpful and his product knowledge is exceptional. He took us through all the options and made the whole experience very enjoyable, with the right outcome as we bought the best car available.

Sales
Thank you. Chris is superb and you were in safe hands.

My car was ready when agreed they went that extra mile having it ready inside because it was raining heavy when I went to collect,it really made me feel valued as a customer thankyou

Sales

Chris Bunch the senior sales person was attentive and professional at all times. Thanks Chris ??

Sales

Always feel welcome at BMW.

Sales

Sales (Chris Bunch) and other staff were extremely helpful. All of the vehicles I was interested in were shown to me and models and specifications were explained. Reception staff were also very friendly and efficient.

Sales

All went exactly as planned

Sales

Dealership' high levels of customer service

Sales

Excellent service

Sales

Staff were welcoming and friendly. Also they were happy to spend as much time needed for questions and the hand over.

Sales

Eastern BMW were excellent Chris Henderson dealt with our sale and very helpful a lovely lad

Sales

Overall very good service with staff I dealt with.However, a little disappointed that there was no free serving package available, which I had on my previous three purchases. In addition, no "gift" given when I picked my new car up from the dealship.

Sales

the car wasn't fully completed as the blue paper strips were not removed or paper from door felt it wasn't given care

Sales

I'd looked at several other brands of car, BMW, had something different...the x2. I was given a no obligation test drive for a whole day again a great experience.the sales person was very informative.bmw

Sales

Very knowledgable , listens to the customer and try’s to meet their needs. Efficient at processing and helping me with purchaseWent extra mile

Sales

The saleslady was very helpful and I did not feel under any sales pressure whatsoever therefore it was a fairly relaxed experience. She handled the purchase and handover of my car in a pleasant and efficient manner.

Sales

All went well Very professional. However. .little touches ( like a bouquet of flowers )seem to be missing these days

Sales

We have purchased many cars over the years and can honestly say that this has been a very positive experience because of the professionalism, organisation and excellent customer service provided by of Kate Hutcheon.

Sales

all perfect

Sales

No problems and nothing too much trouble. All contacts acted in an assiduous manner.

Sales

Chris Henderson, the sales agent at Eastern BMW Edinburgh, was friendly, professional and very knowledgeable about the cars, and finance options. Smoothest car buying experience I've gone through.

Sales

All my cars have been purchased from EASTERN BMW EDINBURGH. I have always found them to be extremely knowledgeable, friendly, courteous and the car prepared to the highest standard.

Sales

Everything ran very smoothly. Good communication from salesman keeping me updated with progress.