Very efficient, well organised and kept well informed.

The receptionists were welcoming and I felt valued

Everything went as I expected.

Car was left clean and I was kept informed of progress and advised of any issues

Service carried out at appointed time, quickly and car returned clean.

Excellent, well looked after and very professional.

No faults

very quick service

The car looks, sounds and drives well after the service with all indicators giving positive feed back.

Excellent service as always

Communication was excellent and they did what they said.

Our service advisor Tracey kept us fully informed throughout the day of the progress of our vehicle through the workshop. We were given a health check report which is reassuring and then our car was returned having been washed and valeted. Delighted

Eastern were very responsive and courteous from the point of making our booking to completing our service.

Good clear communication from service adviser. Car collected and delivered from home, nicely cleaned and valeted.

Kept well informed

Can never fault a visit to Eastern, everyone is always so helpful

Sales service was ver transparent

The team at Eastern BMW couldn't have been more friendly or more informative and kept me up to date with my car.

A combination of great service and an amazing car.

Points lost due to warranty/service book not stamped or dated and tyre pressures incorrect and the above difficulties with the finance which were the biggest single factor in failure to get a 10.

Gemma was excellent

Sales person (Gemma) was very good during the VIP day. She give us various options and we had a positive result!.

Smooth process - kept informed all the way and always made to feel welcome

Pure and simply......Gemma. My sales assistant. I work unusual hours. She stayed back after hours to do my hand over and still took the time to explain all my controls in my new BMW. She most definitely is a credit to Eastern Newbridge.