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Kept informed by text
Efficient from start to finish. What they said they did.
Eastern bmw service is 2nd to none, Derek and Scott have always been fantastic to deal with, the team round about them are a dream to deal with.
All done on the day, as requested
I was kept up to date with progress
Standard service. No problems.
The staff were excellent.
The excellent service I received is very much down to the abilities of Charlie Cockburn - she's is polite, courteous and efficient. Probably the best customer service advisor I've dealt with in a long time.
Work, service was within the time set
They helped solve a complex problem
Very happy. The service was completed quickly and all things dealt with as required.
Kept up to date throughout morning and very safe covid procedures in place to promote the everyone
Great Service Updated As Work Progress
Took less time than had been said. Very efficient.
Staff are excellent at this facility
Good communication at each stage. Really friendly staff
Had an appointment slot and everything went to plan. Kept informed throughout.
Covid guidelines totally adhered to, with a special mention to Gemma for her excellent and safe handover of my vehicle which had also had a full valet.
All the staff were very helpful and courteous, communication was established and I was kept up to date with progress at all times.
Was provided with the service requested - MOT and end of warranty check as requested with no issues and kept updated
I waited somewhat longer than anticipated, but that was not really a problem since I had no other plans that day
I was seen on time by a pleasant polite service agent. The work was done quickly (quicker than expected) together with a few comments on the status of some parts such as tyres and brakes. The cost was as quoted on the website.
perfect, seamless service.
Staff are friendly
Helpful, friendly and good communication
Always pleased with Eastern dealership
From start to finish it was a pressure free experience All staff were very pleasant and helpful
Helpful friendly staff
Everyone was helpful and professional. Good experience in COVID times.
High standard of repair and good service
From beginning to end simple process and staff were very friendly.
BMW Eastern, with Gemma taking the lead was the best experience I have had with any garage. I was well informed of what was going on, with options made clear to me. Costs were reasonable for a local garage, let alone main dealer and all done on time.
Made us feel very welcome
For start to finish the team was great.
Because Eastern deliver outstanding service!
The repairs were completed to my satisfaction and so far have resolves my software issues. Charlie was very helpful.
Only bit was if the collection time was clearer, kit would have been absolutely fabulous.
Very easy to deal with, kept me plied with double-espressos, and felt safe in regard to Covid measures. Friendly team, and nice to feel you're recognised.
Couldn't fault it.
The help, guidance and service was excellent.
You done what was needed to get my car fixed
Uplift and return service was both efficient and convenient. My appointed representative Tracey was very attentive and able to efficiently resolve issues as they arose.
After 12 years of Mercedes "service" this was night and day, , efficient, courteous, professional.
From buying the car in early 2019 to having it serviced I have found Eastern to be good value. Car was serviced and returned in a short time.
Courtesy car was of high standard and good communication as to progress with my car
Kept updating me with regards to repair. Vert prompt delivery & friendly staff.
They done all they could
From initial contact and through the on site experience there was clear communication and professionalism. The works carried out were clearly explained and I was kept updated throughout the process.
very satisfied all work carried out spot on
Service department took me around the car and did a paint test in front of me which was great and went above and beyond what I expected. The service manager was brilliant as he did it himself.
Mix up over appointment but this was resolved by receptionist. Service related work all fine
Work completed on time and budget. Friendly staff.
Job completed and car washed and valeted
Have always had a good service experience with Eastern.
Was a simple cable change from a recall so is expected
I was given options from a safe place to sit to a courtesy car. Attention to safety measures during COVID was first class. Very organised.
It was a great visit. Although COVID prevented me from looking at the cars in the showroom while I waited. Nothing you can do about that - safety first.
Easy to book appointment, always keep you up to date and never had an issue after a service or MOT
Very clear communication and everything done as per the plan
Staff were easy to deal with and also very pleasant and courteous - from staff on service desk to people who came to pick up and drop off my car
Undertaken as promised, on time and on budget. Good information provided. Would have awarde
Susan was very helpful and kept us fully up to date throughout the process with clear communication.
Gemma was so knowledgeable, friendly and nothing was too much effort. Thanks
The team had a good selection of cars available to view, Covid control was visible but not intrusive in the process ensuring I felt I was able to view the cars safely and effectively. Handover again was smooth and well arranged at a time to suit me.
Kept up to date at all times, very efficient and professional.
Very pleased with everything
All aspects of the purchase of my new car were faultless, with all the options available to me explained and various questions raised and satisfactorily answered. The BMW staff on the day were very helpful and attentive to our needs.
No time limit to test drive which was a bonus. The salesman Daniel was very knowledgeable with regards to car model. In spite of Covid, vehicle functions were explained and I received a video covering functionality of vehicle purchased.
I'm over the moon with everything
Very friendly staff gave me marvellous advice
Very satisfied with the level of service , attention to detail and level of knowledge from staff at Eastern BMW Edinburgh. In particular Daniel Runciman Sales Executive and Neil Pirie Sales Manager.
Daniel who I dealt with made sure he kept us up to date every step of the way
Staff where extremely helpful
The dealership works well as a whole. It was clear to see the collaboration between the departments to make sure my overall experience lived up to support the high standards Gemma was aiming for and delivering.
Service from Chris Henderson at eastern BMW completely satisfactory
Purchase good Delivery as agreed
Measures were taken to ensure safety during the pandemic, and the level of care shown by staff at the Centre made the experience enjoyable.
All protocols for safety adhered to, felt safe and efficient.
Great service from Chris Bunch at Eastern. Nothing was too much trouble and they made sure I was comfortable with the car.
The experience I had was limited due to covid restrictions. However, I was still given the opportunity to experience everything I felt was needed in purchasing a new vehicle. The sale rep (Mark) was extremely helpful and I felt involved in every step
Safe social distancing throughout and the car was delivered to my home.
Delivery handover was superb, again given the current lock down I felt safe and was my well being was taken in to account.
First class sales executive who made each stage a pleasure.
The Service and any questions asked regarding the Purchase of the Car was answered and dealt with efficiently. Everything went very smoothly during these times, our New Car was delivered without any hitches.
Kept me informed every step of the way
Sales executive very approachable, helpful, professional. Friendly staff offered coffee etc.
Everything was carried out on time and in a professional and friendly manner
Daniel Runciman, who dealt with my initial enquiry through to delivery, was friendly, helpful and totally professional throughout. He kept me fully informed at all times in what was an unusual set of circumstances for us all.
Friendly, helpful and efficient.
The purchase was impacted by an option pack ordering error in the configuration of the vehicle causing final delivery to be around 10 weeks later than initially expected. This issue was however handled sensitively and effectively by Sales staff.
Service from Eastern BMW was amazing. Even during the pandemic they still made you feel so welcome and were very genuine.
The car is an pleasure & experience to drive
Chris Henderson's friendly, engaging and professional approach made the whole process smooth and easy especially in the environment we're all in at the moment.
Very professional and informative staff, who know the cars inside out.
Chris and Alastair make you very welcome and make you feel special. it's all a very personal service which is fantastic. Even in these difficult COVID times, the service was outstanding.
Chris Bunch was very helpful at all stages of purchase and keeping me in loop re delivery etc
Excellent service in challenging circumstances, all COVID guidelines were followed and I felt safe at the BMW centre and when collecting my new BMW.
Not the usual experience but this is due to the current situation around COVID-19. Despite this the team did their very best to make the most of the experience and extended an invitation to visit once restrictions are lifted.