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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

Used Car Sales Manager

Scott Shedden

Used Car Manager

Malcolm Rae

New Car Sales Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Corporate Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Catherine Coleman

New Car Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Kate Hutcheon

Sales Executive

Jillian Baikie

Sales Executive

Alastair Crawford

Sales Executive

Chris Styles

Sales Executive

Danny Cooksey

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was not offered a pick up service for car, when I asked was offered mini bus.

Service

Was welcomed into dealership and looked after very well .

Service

car left clean

Service

All ran smoothly.

Service

Based on what I wrote in the field above I can't say that I am satisfied. I mentioned this via SMS to the dealership and they asked if I wanted to discuss further with a senior service manager. I have not received any more communication from them

Service

The performance of the salesperson is very important, and it may not be possible to find a salesperson who is familiar with you, so I feel different effects every time I buy it.

Service

I thought the level of customer service was shocking from start to finish. Poorly informed about the work required on my car and the timescale of which it would be done. Too much to put in 200 characters. Will happily discuss further.

Service

N/A

Service

The service experience was excellent from your member of staff.

Service

Couldn't fault service of my car but under circumstances I thought staff could be more understanding

Service

Consistent high standards. Customer focused. Excellent staff.

Service

Typically professional approach from dealer.

Service

Had to wait almost an hour to get my car keys due to it being stuck behind a oil tanker, although I was treated very nicely and apologized for the wait. Although wasn't offered any beverages while I was waiting

Service

Efficient and great video presentation

Service

Everything was done very well and the staff were very friendly and attentive.

Service

Have used this dealer for a number of years now and always had a good experience. Friendly helpful staff and work carried out to a high standard.

Service

Very expensive for my cars 1st service for what was basically an oil change and 1ltr of screen wash and don't forget the micro filters that I never use.

Service

Asked for a fix to the passenger side windscreen not clearing - appeared to be an issue with the angle of the waterjets. This was not fixed or advised

Service

i am having to bring my car back in for repair

Service

Service at Eastern is always great

Service

You did what you said you would do

Service

Would have been better if i could have had a courtesy car, timeframe to get one doesn’t suit myself due to work commitments.

Service
Thanks for your feedback.

Staff are always polite and attentive.

Service
Thank you

please read above..I have been to several garages including yours several times, I knowo what services I get, and repairs..the last one seems to have been imposed on me..but had no choice. Based on my non-technical experience and evidence of usage pl

Service
Thanks for your feedback. We will call you to discuss these.

The experience was excellent.

Service
That would have been frustrating. We will review that one and revert back.

They squeezed me in to a time slot not entirely convenient for them but worked for me. The car was service MOT was completed quickly and the car washed before returning.

Service
Thank you.

Very good level of customer service. I did not purchase the car from them originally but will difinitely use them when I renew it.

Service
Delighted the team looked after you so well.

Excellent service

Service
Thank you

Able toKeep courtesy car overnight

Service
Thank you for your feedback.

Advisor Nathan kept me updated which was great. Was ant a text which said there was a video of my car in the link which there was no video and I also ask for my boot to be hovered which was not done. The valet looked very rushed

Service
Apologies, the valet will be redone. Thank you for your honest feedback.

Bonnet catch wasn’t put down properly and only noticed once I got home

Service

We have loved the car and the process

Sales

Knowledge of sales staff, friendly dealership

Sales

Very knowledgable regarding the car and friendly

Sales

As above. Purchase was a complete shambles. I asked for heated seats and sun protection glass & pearl Crome trim, it was delivered without these features. Delivery was ok, Chris was great at explaining car and going through paperwork.

Sales

Excellent customer service in particular from Kate Hutcheon

Sales

Kate Hutcheon was excellent

Sales

Only reason for not giving full marks is that my trade in needed a body repair and your process insisted that we get this done at a commercial rate. Last time I change my wifes car the mini dealer (also BMW) had the body repair done at internal rates

Sales

Chris bunch, my sales person, provided excellent service, including flexibility with appointments, searching for the vehicle I wanted, sorting the right financing, explaining technical jargon etc. Easy to deal with and no pressure. Genius spot on too

Sales
Thank you so much. Chris and team are very experienced, so you were in safe hands.

Everything went smooth.

Sales
Excellent.

Standards are high . Very comfortable and relaxed experience .

Sales
Just what we tried to do, so delighted you enjoyed it.

The salesperson (Chris Bunch) made it very easy to understand what was on offer and used his own experience to give examples of what it’s like to live with a BMW, and also clearly explained the process of waiting for and taking delivery of the car.

Sales
Delighted you were so well looked after. Thank you.

Comfortable and friendly enviroment, very professional and helpful staff

Sales
Job done! Thank you.

Polite, efficient staff, made me feel important, lovely ‘personal’ service

Sales
Thank you.

We did have to wait a while for car pick up. Not too impressed with suddenly being presented with several different insurance policies and being told had to sign today. Disappointed that there was only 5 miles of diesel in tank.

Sales
Thank you for your feedback. Not good enough and we will quickly make contact to resolve. Apologies for the experience to date. We are on the case now.

All staff were very helpful and my sales rep Alastair answered all questions clearly. Nothing was too much trouble.

Sales
Thank you so much.