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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Neil Pirie

New Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 24
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Hobbies Film, Travel & Good Wine

George McGraw

Used Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 23
  • Hobbies Motorbikes & Potholing

Scott Shedden

Used Car Sales Manager
  • Years at the dealership 4
  • Years in the industry 21
  • Hobbies Cruises & Theatre

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 11
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 12
  • Years in the industry 12
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 7
  • Years in the industry 15
  • Hobbies Pilates, Yoga & Fitness

Adam Cairns

Sales Executive
  • Years at the dealership 6
  • Years in the industry 12
  • Hobbies Golf & Mountain Biking

Nigel Crisp

Sales Executive
  • Years at the dealership 5
  • Years in the industry 10
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family & Food

Catherine Coleman

New Car Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Swimming, Dancing & Wine

Ryan Patterson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 12
  • Hobbies Family, Horses & Travel

Ross Callaghan

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Hobbies Family & Football

Simon Anderson

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Skiing & Motoring

Charlie Smith

Product Genius
  • Years in the industry 1
  • Hobbies Classic Car Racing & Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Zero fuss involved in arranging and achieving service. Car picked up on time, feedback throughout process (video walkthrough is a nice touch), and car returned well ahead of predicted time. Team able to find and remedy intermittent fault.

Service

Very satisfied

Service

Fairly satisfied as the response from the staff was not altogether satisfactory as they were slow to responding to my telephone calls.

Service

A pretty seamless process

Service

Well looked after!

Service

Made very welcome on arrival and kept well informed regarding the work carried out

Service

Mark Dickson (Senior Service Advisor, Eastern Motor Company) ensured the car issues was understood; he kept me updated on all aspects of work and the outcome looks to have addressed my description of the root cause of the issue.

Service

Great service at every point

Service

Fast and efficient service with all aspects clearly explained

Service

Don't expect to have to return for rework after a scheduled first service,

Service

Car picked up exactly at agreed time and returned very quickly afterwards

Service

As above

Service

I felt the time I had to wait to have my service completed was too long from trying to book.

Service

Feel like I always have to wait despite booking an appointment Lack of explanation of the cause of a problem with my car. I've asked for several things to be quoted for over the past year or so and just seem to get lost in the system

Service

Waiting time and at service desk need to be technician.

Service

There appeared disconnect in communication during the handover between service personnel on the Saturday - i received no phone call before the 6pm deadline on the Friday night. Car not valeted. Ultimately i was expecting a much improved repair bill.

Service

All went according to plan

Service

No problems or concerns

Service

Far more professional with this work done than Harry Fairbairn Kirkcaldy

Service

(without overthinking it, I can't work out a meaningful difference between 4* and 5*) My fault for asking in the first place, but I winced at being charged over £22+vat to fit wiper blades. Ouch

Service

Not at all. The issue with my vehicle was brought to my attention so late in the process that I had to leave with out it being repaired.

Service

The tyre sensor in the car went off the next time I used it after the service which suggests that the tyre pressures were not checked during the service which I find surprising.

Service

Yes, work done was fine but I don't believe a car that I've had for under 3 months should have had this happen

Service

Very poor courtesy car and the valet was not good! Very poor quality,car actually looked dirtier than when I put it in

Service

we were kept up yo date via e mail susan wilson every step of the way excellent ambassador for BMW

Sales

For the excellent customer service from Gemma, polite front desk staff and great handover from Stephen.

Sales

Updated with timescales and when car was built and when it was due in uk.

Sales

The whole process was made easy at BMW Edinburgh. Everyone involved done everything they could to make things run smoothly from my first visit to the showroom to driving away with the new car.

Sales

The whole experience over the course of the various visits (test drive, discussing, buying, admin and then pick up) was first class. The Salesman, Mark Nelson pitched it just right with us, enjoyed working with him and not being pressured.

Sales

Good coffee,friendly and competent salespeople.

Sales

Great customer service and attention to detail. Made to feel special when taking delivery and everything promised was delivered.

Sales

Mark Nelson was excellent and helped me to fine the car I wanted.

Sales

All staff were very good also treating us as people and not being snooty. When we purchased a used merc over the road we were made to feel unimportant and they could not be bothered

Sales

Lead through process by Mark easily and kept informed of progress. Slight issue with dirty mark on drivers seat. However quickly rectified by Mark taking initiative to take car to valeting dept and making happen. Makes difference when made to feel

Sales

Excellent service at all times. Easy to arrange a test drive. All questions answered. Car arrived ahead of schedule.

Sales

Nice salesman who was not too pushy.

Sales

I can't think of anything that I would have improved. Willing and skilful staff and good follow up on issues as they arose.

Sales

Chris Bunch, is always very professional, friendly and efficient when we go through the process of choosing our specifications for our new cars. Nothing is ever too much trouble.

Sales

Everything went smoothly

Sales

Very helpful from start to finish and quick to get new car

Sales

Service was good, but the salesman could not show us the type of car we had purchased, when this finally did happen we were shown a base model not to the specification we had ordered. This left a bit of uncertainty.

Sales

The handover was let down by the lack of knowledge shown by the product genius, I felt he was unsure of the vehicles iDrive system and wasn't clear or confident when trying to explain the operation of this system.