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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

Used Car Sales Manager

Scott Shedden

Used Car Manager

Malcolm Rae

New Car Sales Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Corporate Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Catherine Coleman

New Car Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Kate Hutcheon

Sales Executive

Jillian Baikie

Sales Executive

Alastair Crawford

Sales Executive

Chris Styles

Sales Executive

Danny Cooksey

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car returned with problem solved, along with full documented check of all mechanical aspects of car, and fully valeted.

Service

Staff are very helpful and very efficient.

Service

work requested completed satisfactory and on time car return with a health check completed and cleaned.

Service

The service could not be faulted,but the complimentary valet let it down.

Service

Very professional

Service

Not sure if car was even serviced

Service

Staff friendly, welcoming and informative. Simple brake fluid change. No unexpected surprises.

Service

Service procedure explained clearly. Service carried out within time stated

Service

Fast and Thorough and always kept informed

Service

Service too longer than what I was advised. End of warranty check also revealed a small oil leak that was considered as being repaired. Being an engineer I know that an oil leak can only be rectified by replacing the seals or o rings. Time will tell.

Service

Because these service was good

Service

Very friendly staff.

Service

Arranging the pick up and return service of my vehicle involved somewhat of a delay in having my MOT carried out. So although it is a service offered by BMW one is often required to wait much longer than usual for this option.

Service

All excellent.

Service

A bit on the expensive side.

Service

Right from booking to collection, it was a great and smooth journey. I had to cancel my appointment due to an unplanned incident but the team was brilliant as they called me twice to rebook the appointment. Overall Super..

Service

Good price and service

Service

Personal, friendly, efficient and right on time

Service

Service personnel where very much customer orientated and helpful

Service

All the staff were great From the start of the sale with Alastair and the service withMohammed.

Service

Really effocient and pleasant

Service

still awaiting call from spares re replacement key

Service

Kept up to date and video of findings is very useful

Service

All went very well from deposit to collection of vehicle. Updated by text. All very good.

Service

My car is the answer, feels great and looks great.

Service

First rate service from BMW. I can't fault their attention to detail and customer care

Service

No outstanding questions. Comprehensive report feedback.

Service

We’ll organised polite/freindly staff

Service

The service was done on time, staff were very helpful and kept me updated with the cars progress. Also the complimentary breakfast was a massive bonus.

Service

The service was supplied as agreed, including a work pick-up and drop-off of the car. More information regarding expected pick-up and drop-off would have been better.

Service

As above. No waiting about.

Service

The service experience was smoothly and efficiently managed from first contact to return of the vehicle. A bonus was the provision of a brand new Mini Cooper S as a courtesy car.

Service

Easy location, excellent staff and very good service experience.

Service

Although my car was booked in all day, it was ready when they said it would be (before closing) and any work was explained well. It would be good it the garage was open a little bit longer to allow for an end of day collection.

Service

Seen promptly and friendly staff

Service

Service was fast but expensive. Service dept were great. Provided with courtesy car. Communication excellent. Only price let down full 5 stars.

Service

They look after their customers

Service

Unfortunately the part I wanted fitted was not done as lack of experience in the workshop meant I had to rebook at the body shop . The manner in which I was looked after was amazing as I had a wonderful time at a spa while waiting for my car repair .

Service

As above excellent service

Service

Completely satisfied

Service

The car was booked in at 11.00 but it wasn't ready until 16.30, is it not possible to narrow the time scale in some way?

Service

Service efficient , helpful

Service

Poor comunication betwen service department and customer

Service

Car was worked on at the correct time and health check was thorough.

Service

Service is good, but service personnel are constantly too busy to take the telephone call, and do not always get back as promised.

Service

All issues resolved and potential future issues highlighted too

Service

Well handled and problem resolved without any issues

Service

Service is good but costs for any additional checks are very high.

Service

Did as you said you would no complaints

Service

Original problem with MOT should have been picked up earlier but overall the experience was very good

Service

All completed as advised

Service

Again, how easy it was is a major positive and the communication via text message on progress and requests made it very easy.

Service

The car unfortunately had to go back in as there was an issue with the exhaust system but we got the car collected from our house then dropped off again as was causing problems as I work in the Glasgow area but all fixed now excellent service

Service

Couldn't fault the service provided in the run up and on the day of the service.

Service

Brilliant service.

Service

The service I received on this occasion was second to none. Very impressed.

Service

felt it took a long time for a first service

Service

I was told the car was ready to pick up but when I arrived some time later I found the the washing of the car had only just started and I had to wait nearly 30mins

Service

They are helpful and generally good to deal with

Service

Sales (Chris Bunch) and other staff were extremely helpful. All of the vehicles I was interested in were shown to me and models and specifications were explained. Reception staff were also very friendly and efficient.

Sales

All went exactly as planned

Sales

Dealership' high levels of customer service

Sales

Excellent service

Sales

Staff were welcoming and friendly. Also they were happy to spend as much time needed for questions and the hand over.

Sales

Eastern BMW were excellent Chris Henderson dealt with our sale and very helpful a lovely lad

Sales

Overall very good service with staff I dealt with.However, a little disappointed that there was no free serving package available, which I had on my previous three purchases. In addition, no "gift" given when I picked my new car up from the dealship.

Sales

I'd looked at several other brands of car, BMW, had something different...the x2. I was given a no obligation test drive for a whole day again a great experience.the sales person was very informative.bmw

Sales

the car wasn't fully completed as the blue paper strips were not removed or paper from door felt it wasn't given care

Sales

Very knowledgable , listens to the customer and try’s to meet their needs. Efficient at processing and helping me with purchaseWent extra mile

Sales

The saleslady was very helpful and I did not feel under any sales pressure whatsoever therefore it was a fairly relaxed experience. She handled the purchase and handover of my car in a pleasant and efficient manner.

Sales

All went well Very professional. However. .little touches ( like a bouquet of flowers )seem to be missing these days

Sales

all perfect

Sales

We have purchased many cars over the years and can honestly say that this has been a very positive experience because of the professionalism, organisation and excellent customer service provided by of Kate Hutcheon.

Sales

No problems and nothing too much trouble. All contacts acted in an assiduous manner.

Sales

Chris Henderson, the sales agent at Eastern BMW Edinburgh, was friendly, professional and very knowledgeable about the cars, and finance options. Smoothest car buying experience I've gone through.

Sales

All my cars have been purchased from EASTERN BMW EDINBURGH. I have always found them to be extremely knowledgeable, friendly, courteous and the car prepared to the highest standard.

Sales

Everything ran very smoothly. Good communication from salesman keeping me updated with progress.

Sales

Excellent service

Sales

Again first class service over all

Sales

Chris Bunch and team at Eastern BMW Newbridge are fantastic. Make me and my family feel welcome & relaxed.

Sales

Again, Chris Henderson was fantastic. Taking the time to show me through all the tech etc.