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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

Used Car Sales Manager

Scott Shedden

Used Car Manager

Malcolm Rae

New Car Sales Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Corporate Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Catherine Coleman

New Car Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Kate Hutcheon

Sales Executive

Jillian Baikie

Sales Executive

Alastair Crawford

Sales Executive

Chris Styles

Sales Executive

Danny Cooksey

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service and customer approach!

Service

The process from start to finish was very good and customer focussed. All of the staff I had dealings with were very courteous and made me feel like a valued customer.

Service

No real problems encountered

Service

Great service!

Service
Thank you

MOT took longer than indicated

Service
Apologies. We are working on this area so thanks for your feedback.

Same reason above, service was awful until a senior manager got involved

Service
This is not good enough. Apologies.

unfortunate early corrosion on the alloy wheels central area after a few years, Eastern BMW helped the replacement wheels process, and I am proud of being loyal to BMW

Service
Glad we managed to get the issue resolved.

Service Advisor was very knowledgeable, texted me regularly to advise on progress, confirmed what works had been carried out on my car and car was valeted before I picked it up.

Service
Thanks

It feels like driving a new car after the the recent job's been done on my car.

Service
Excellent news. THANK YOU

Friendly staff

Service
Thank you

professional. sent me a video of the actual damage

Service
The videos are proving very popular, so glad you enjoyed this.

When I first went in for recall there was mix up re courtesy car then went back and was told they only done half work as didn’t have other part so car to go back again 3 times bit much as people have busy lives to sit 3 hours in garage at a time

Service
Than you for your feedback. The early supply issues have now been resolved, so thanks for your patience.

They are doing what they can do within their authority and following the rules set by BMW HQ. Unfortunately the issue is product related not service related.

Service
Thank you for your comments.

did what they said they would do and also washed and cleaned car

Service
Thanks

can not fault anything

Service
Thanks

Unhappy due to, a) it taking too long (08:30 - 17:30), b) being misled about when it would be ready, c) the attitude of service manager (telling me his issues, not mine!) and d) not being told options prior to service, i.e. spa vouchers, rental car..

Service
We need to to do much better. Apologies.

No faults

Service
Job done.

My car was checked and double checked. Courtesy car was great. Only one comment about communication. I would have preferred someone technical to explain all checks rather than a text message high level report.

Service
Excellent. Thank you

No issues

Service
Thanks

M5 in for a major service and i was allowed to take the M3 comp pack demo for the day

Service
Glad you enjoyed the loan car! Thank you.

been going there for a few years now and service seems to be not as good asa when I first was there

Service

No hitches, straightforward and takes up as little of my day as possible. I like the text updates.

Service
Great feedback. THANKS

first class service

Service

Good but s hiccup with my car keys that should have been avoided.

Service

very quick service

Service

Excellent service

Service

I cannoy ask for more

Service

Communicated at every stage, laid on transport to Edinburgh and back and car when picked up serviced as planned and washed

Service

Given problem with vehicle they were helpful and genuinely went out of their way to ensure matter was resolved.

Service

Recall work completed , courtesy car supplied, friendly helpful service dept

Service

very happy with the actual work done and the manner in which it was carried out / communicated

Service

The service work was done propely. The vehicle computer still shows service due though thr service is completed. Although the complimentary vaccum was done poorly. Even Arnold clark does a better job for lesser money to what i paid

Service

Always receive excellent customer service

Service

Lovely modern showroom and very knowledgeable staff. Scott and the team have been superb.

Service

Only took an hour and a half for service and valet. Also given options for breakfast and use of spa facilities at local hotels and a shuttle service to the city centre while I waited.

Service

Poor customer service

Service

Went as outlined in advance.

Service

Efficient and smooth care

Service

We fell very confident driving abroad, especially as it has been serviced by B.M.W. it's gives us feeling of great security.

Service

I usually receive excellent service, however this time the service consultant was to busy to go through the paperwork with me and said she would post or email it to me and I am still waiting

Service

Hassle free service.

Service

Greater reliance on remote communication technology means that the customer is immediately in touch with what is going on; good customer contact by the relevant engineer. On this occasion, the standard of valet service on completion was low.

Service

appointment had been reorganised and service staff completed the service before the allotted time as I was waiting for completion.

Service

All round very good experience . Courteous and helpful .

Service

Chris Bunch couldn’t have done more to help - exactly what I was looking for.

Sales

Very helpful and quick, easy process

Sales

The purchase process, contact with the sales representative, Alistair Crawford, questions and answers provided and efficient use of electronic communication options was first rate. The handover of the vehicle was carried out to a high standard.

Sales
Thank you

Kate and the wider team were excellent to deal with. They were friendly and professional throughout.

Sales
Thank you.

Everyone was very attentive and helpful, I was kept informed of progress with my order and the handover of the new car was helpful and efficient.

Sales
We focus on being to easy to deal with, so I am glad you appreciated that. Thank you

No issues from first point of contact through to delivery of new car

Sales
Thank you

I found dealing with Tony Jones to be a joy if honest, Tony was also great in providing me with information on the range of M-cars, also as I'm time served mechanic to trade & love M-cars having several over the years, Tony had great knowledge.10/10

Sales
Delighted Tony looked after you so well. Thank you

Attended Eastern at Newbridge event intending to buy pre-registered. Salesman, Gurpage Singh could not locate a suitable car. Did find a new vehicle but had no experience of selling new vehicles, we should have been passed to new car sales exec.

Sales
Thank you for your feedback. Appreciated.

knowledgeable & friendly & informative

Sales
Excellent - thank you

Great service, great environment everyone I spoke to was very helpful and professional.

Sales
Thank you

All showroom staff were attentive and focussed on customer service. The Mobility specialist Chris Bunch was particularly professional and also down to Earth. He actually was the one who I trusted throughout with his excellent help.

Sales
Chris is a great ambassador for Eastern and BMW, so I am delighted ( but not surprised!) you enjoyed the experience. Thank you.

The whole experience was professional and enjoyable. Only one situation arose re the timing of delivery of the new car .Chris Bunch took responsibility for determining the art of the possible resulting in an ideal solution for me as the customer.

Sales
I am delighted to read of your experience. Thank you for your business.

Catherine our sales person very informative and knowledgeable of the product

Sales
Excellent.

As above , Chris Bunch has sold my family & neighbors cars & we’ve never had an issue, he’s a credit to bmw

Sales
Thank you

The sales guy I dealt with was very easy to deal with

Sales
Thank you