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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Scott Shedden

General Sales Manager
  • Years at the dealership 4
  • Years in the industry 21
  • Hobbies Cruises & Theatre

Neil Pirie

New Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 24
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Hobbies Film, Travel & Good Wine

George McGraw

Used Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 23
  • Hobbies Motorbikes & Potholing

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 11
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 12
  • Years in the industry 12
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 7
  • Years in the industry 15
  • Hobbies Pilates, Yoga & Fitness

Nigel Crisp

Sales Executive
  • Years at the dealership 5
  • Years in the industry 10
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family & Food

Catherine Coleman

New Car Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Swimming, Dancing & Wine

Ryan Patterson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 12
  • Hobbies Family, Horses & Travel

Ross Callaghan

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Hobbies Family & Football

Simon Anderson

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Skiing & Motoring

Charlie Smith

Product Genius
  • Years in the industry 1
  • Hobbies Classic Car Racing & Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ditto

Service

polite courteous Knowledgeable and helpful from front of house onwards

Service

Issue fixed on first visit

Service

Very helpful staff

Service

Compared to previous dealings with Eastern BMW presentation of vehicle was poor dirty seats and steering wheel in general poor preparation. Then had various visit to remove scratches from bonnet and ended up getting bonnet detailed myself.

Service

didn't wash/valet the car even though it was in for 24 hours. Not up to your usual standard.

Service

Friendly and helpful

Service

As per the comment above this was not a good experience and Eastern need to improve on the customer service. Sending text messages and not stocking parts are not the way forward for any garage that prides themselves on customer service.

Service

Liked the text contact and the wee video to show me exactly what was wrong

Service

good service

Service

Good communication is very helpful.

Service

Carried out all recalls on car

Service

Pleasant staff good info given

Service

The service is good but it always seems to take ages to complete the admin - for example I waited over half an hour just to pick up my keys, even though I had been told the car was ready to pick up.

Service

Did the job hassle free

Service

Took way too long to complete the required work. See previous answer.

Service

High pressure sell on service plan, even though I still have 2 years left to run on mine. If the product is good it will sell itself. For the first time I have felt with BMW that sales of products were more important than the service and satisfaction

Service

Was a quick and painless experience, would have been full 5 stars but I had been called a couple of days before by sales who were going to come and find me to show me new version of my car, it would have filled in time, they did not do this

Service

there was some dubiety over a repair which BMW considered should be out of warrant but when I explained that they had had the car in before out look at this problem, they waived the cost.

Service

Could not have asked for better

Service

any issues a had were dealt with with great confidence

Service

Zero fuss involved in arranging and achieving service. Car picked up on time, feedback throughout process (video walkthrough is a nice touch), and car returned well ahead of predicted time. Team able to find and remedy intermittent fault.

Service

Very satisfied

Service

Every one did their job.

Sales

Comfortable setting, car was ready when I arrived and quick service.

Sales

Great experience

Sales

Chris Bunch went above and beyond to make sure we had frequent updates. Everything went very smoothly. It was a real pleasure

Sales

Gemma was excellent all staff really friendly

Sales

The sales people were all engaged when I first arrived so I was helped by a

Sales

It was great. A cup of coffee and after our first visit, a chat with Gemma McKenzie who is so knowledgeable and enthusiastic about cars in general and BMW in particular. I cannot emphasis how important this is to a customer.

Sales

Susan Wilson was extremely helpful throughout and the young gentlemen (Simon was one) took time to explain the technical points of the vehicle.

Sales

My wife and I both felt we were in an atmosphere where we were able to not feel embarrassed about asking repeated questions, we're both in our 70s and need a bit of understanding at times and this was given, and made us feel relaxed.

Sales

from the initial visit to driving my new car away, i was fully informed of the car's progress.

Sales

For being a big difference in cars no time before was given to go through the car. When picking up car again not enough time to go through car and was only with sales man and not an expert that knew everything about the car

Sales

Always met with a friendly face and always asked if we would like any Refreshments, nice sitting area to sit and look at the new cars

Sales

My experience with BMW is first. But I very happy with it. My car has arrived before own time I'm happy with that

Sales

Makes customer feel special when car is waiting, proudly displayed at main entrance when they arrive. Car was immaculate and was taken through some if the cars functions with a knowledgable member if staff.

Sales

Response rate from the staffs are reasonably quick.

Sales

From first impressions all the way through to delivery of the car, the centre got things right. From use of tech in the sales process to the attentive service from the staff, it was a positive experience for us.

Sales

Everybody involved was fantastic

Sales

excellent service from when I first entered the showroom.

Sales

Pleasant friendly knowledgeable staff

Sales

Good service

Sales

Friendly service and very pleased with new car.

Sales

Service above and beyond from Chris. We are so grateful to him - again!

Sales

Superb help and diligence from Chris Bunch again. He knows me from my first purchase. Good information from Simon Anderson the product genius on delivery.

Sales

Chris is by far the best car salesman I've come across. Very friendly, great knowledge of BMW cars, and if I had any issues or queries he was always available to give advise He was the main reason we purchased the car from Eastern BMW

Sales

Initially I was told the car would arrive on late May, after a couple of delays I collected the car on 4 July - worth waiting for though.

Sales

we were kept up yo date via e mail susan wilson every step of the way excellent ambassador for BMW

Sales

For the excellent customer service from Gemma, polite front desk staff and great handover from Stephen.

Sales

Updated with timescales and when car was built and when it was due in uk.

Sales

The whole process was made easy at BMW Edinburgh. Everyone involved done everything they could to make things run smoothly from my first visit to the showroom to driving away with the new car.