Loading...

ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Gregg Murray

General Sales Manager

Neil Pirie

New Car Manager

George McGraw

Used Car Sales Manager

Scott Shedden

Used Car Manager

Malcolm Rae

New Car Sales Manager

Gavin Holmes

Corporate Sales Manager

Chris Bunch

Sales Executive

Pauline Priestly

Corporate Sales Executive

Hazel Pate

Sales Executive

Adam Cairns

Sales Executive

Nigel Crisp

Sales Executive

Chris Henderson

Sales Executive

Gurpage Singh

Sales Executive

Catherine Coleman

New Car Sales Executive

Ryan Patterson

Sales Executive

Ross Callaghan

Sales Executive

Kate Hutcheon

Sales Executive

Jillian Baikie

Sales Executive

Alastair Crawford

Sales Executive

Chris Styles

Sales Executive

Danny Cooksey

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good level of customer service. I did not purchase the car from them originally but will difinitely use them when I renew it.

Service

They squeezed me in to a time slot not entirely convenient for them but worked for me. The car was service MOT was completed quickly and the car washed before returning.

Service

Excellent service

Service

Able toKeep courtesy car overnight

Service

Advisor Nathan kept me updated which was great. Was ant a text which said there was a video of my car in the link which there was no video and I also ask for my boot to be hovered which was not done. The valet looked very rushed

Service

Bonnet catch wasn’t put down properly and only noticed once I got home

Service

The team were very helpful and even took time to set me up with a BMW App account and showed me how to update the sat nav

Service

Work explained and carried out effectively.

Service

Garage kept me up-to-date on progress with my car.

Service

Pick up and delivered car back

Service

Nice service staff.quick appointment.quick service while waiting

Service

First rate service all the way through

Service

In view end of warranty service was being done being charged £55.00 for an mot was excessive, service did not include updating sat nav cost £150.00 and despite having paid when car was new service plan did not include air con service.

Service

Sadly, I was only reminded by BMW of my MOT being due AFTER my service which has left me searching for an MOT garage at very short notice due to BMW not able to provide the service within the timescale (2 days).

Service

Very efficient, friendly staff, good feed back, availability of courtesy bus

Service

Good response from emergency services and getting a replacement car although unable to collect my special needs Grandson on time they tried best to help me

Service
Thanks for your comments.

All went smooth

Service
Excellent

very efficient trouble free experience , excellent overall experience.

Service
Excellent, job done.

I was well looked after - good coffee and attentive staff. Again my only observation is that £285 for a first service seems a wee bit expensive.

Service
I am glad you found the process easy.

Very efficient

Service
Thank you for your comments

No Issues

Service

Car returned with problem solved, along with full documented check of all mechanical aspects of car, and fully valeted.

Service

Staff are very helpful and very efficient.

Service

work requested completed satisfactory and on time car return with a health check completed and cleaned.

Service

Very professional

Service

Standards are high . Very comfortable and relaxed experience .

Sales

Everything went smooth.

Sales

The salesperson (Chris Bunch) made it very easy to understand what was on offer and used his own experience to give examples of what it’s like to live with a BMW, and also clearly explained the process of waiting for and taking delivery of the car.

Sales

Comfortable and friendly enviroment, very professional and helpful staff

Sales

Polite, efficient staff, made me feel important, lovely ‘personal’ service

Sales

We did have to wait a while for car pick up. Not too impressed with suddenly being presented with several different insurance policies and being told had to sign today. Disappointed that there was only 5 miles of diesel in tank.

Sales

All staff were very helpful and my sales rep Alastair answered all questions clearly. Nothing was too much trouble.

Sales

From start to finish was well looked after and if had any problems Catherine solved them

Sales

no issues

Sales

The first car I bought was sold by another dealer. It was then resolved by souring another car. However I had to do some of the chasing for updates, they choose to start my agreement prior to them have the car to include it in Nov sales

Sales

Eastern BMW have an exceptionally high standard. The team are very friendly and professional and go out of their way to provide excellent service. I was kept up to date with the status of my new car and the whole process was effortless on my part.

Sales

From the test drive to collection in the wee showroom - it was a great experience.

Sales

Seemed to be the first car he sold. Very dis jointed but always welcoming and friendly.

Sales

Good experience in general, however slow to issue balance cheque to me on car traded in

Sales

Chris Bunch is an excellent brand ambassador

Sales

The salesman who set up the deal had set a hoped for delivery date. This was pushed out and now he had left the business. I have not been offered another direct contact name with the dealership.

Sales

There were no issues

Sales

As above they, the service was exemplary.

Sales

Very good relationship with Chris Bunch at Eastern Motor Compnay.

Sales

Very friendly and welcoming

Sales
Thank you

Tony was superb from start to finish

Sales
Thank you and I am pleased Tony looked after you sop well.

As above credit to Susan Wilson

Sales
Excellent, delighted you appreciated our specialist.

fantastic customer service...start to finish

Sales

very smooth process

Sales

We were really looked after on our visits and received updates every step of the way by e-mail and the whole process made us feel like very valued customers. In addition the showroom was dog friendly which was a much an appreciated bonus.

Sales

Chris Bunch was brilliant. He is honest, helpful and his product knowledge is exceptional. He took us through all the options and made the whole experience very enjoyable, with the right outcome as we bought the best car available.

Sales
Thank you. Chris is superb and you were in safe hands.

My car was ready when agreed they went that extra mile having it ready inside because it was raining heavy when I went to collect,it really made me feel valued as a customer thankyou

Sales

Chris Bunch the senior sales person was attentive and professional at all times. Thanks Chris ??

Sales

Always feel welcome at BMW.

Sales

Sales (Chris Bunch) and other staff were extremely helpful. All of the vehicles I was interested in were shown to me and models and specifications were explained. Reception staff were also very friendly and efficient.

Sales

All went exactly as planned

Sales

Dealership' high levels of customer service