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ABOUT EASTERN BMW.

Find out more about what we do and our team.

Meet the team

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Scott Shedden

General Sales Manager
  • Years at the dealership 4
  • Years in the industry 21
  • Hobbies Cruises & Theatre

Neil Pirie

New Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 24
  • Hobbies Triathlon

Malcolm Rae

New Car Sales Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Hobbies Film, Travel & Good Wine

George McGraw

Used Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 23
  • Hobbies Motorbikes & Potholing

Gavin Holmes

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 11
  • Hobbies Rugby

Chris Bunch

Senior Sales Executive
  • Years at the dealership 12
  • Years in the industry 12
  • Hobbies Whisky, Driving The North Coast 500 & Golf

Pauline Priestly

Corporate Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Work!!

Hazel Pate

Sales Executive
  • Years at the dealership 7
  • Years in the industry 15
  • Hobbies Pilates, Yoga & Fitness

Nigel Crisp

Sales Executive
  • Years at the dealership 5
  • Years in the industry 10
  • Hobbies Fitness

Chris Henderson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Downhill Mountain Biking & Skiing

Gurpage Singh

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Hobbies Family & Food

Catherine Coleman

New Car Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Hobbies Swimming, Dancing & Wine

Ryan Patterson

Sales Executive
  • Years at the dealership 4
  • Years in the industry 12
  • Hobbies Family, Horses & Travel

Ross Callaghan

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Hobbies Gym & Music

Daniel Runciman

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Cycling

Gemma McKenzie

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Hobbies Yoga & Walking Her Dog

Mark Nelson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Hobbies Family & Football

Simon Anderson

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Hobbies Skiing & Motoring

Charlie Smith

Product Genius
  • Years in the industry 1
  • Hobbies Classic Car Racing & Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful and knowledgeable advisors

Service

Great experience getting my car serviced. Could not have been more helpful. Top marks Eastern and a special mention for Tracey in the Service Dept.

Service

there was a fault with the locking switch in the door which fixed as required, the service manager I dealt with could have been better, starting off saying i may be liable for the damage which was caused by a fault due to BMW was not the best

Service

Efficient

Service

When i went to uplift the car there was still an issue with the conn/drive which they said they would now have to do the next stage, connecting to computer to download further updates. wondering why the latest updates could not be done from the start

Service

As above, and when picking up the car for the second time literally had to wait 45 minutes just to get my keys .... really poor service by Eastern

Service

Once again, staff were excellent especially Nigel Crisp who dealt with our car sale right through to final handover.

Service

£442 for an oil change , filter , and wipers. Car was returned in disgraceful state .

Service

Good collection arrangement. Kept updated. Car returned clean

Service

Completed on time. Would have liked more choice of lift to...

Service

Surely self explanatory.

Service

I was kept informed throughout the service process and the work was performed within the time advised.

Service

They were very easy to contact and were finished working on my car within 30 mins

Service

The recall work was carried out in a timely and efficient manor. The reception area was comfortable and I was offered a beverage on several occassions.

Service

Excellent showroom, helpful staff and a great deal.

Service

The service was fantastic, from my initial query and introduction to a new dealer following a house move, my interaction with Tracey the service advisor and the shuttle service into Edinburgh.

Service

Great customer service

Service

Way the fault on the car was done

Service

was kept up to date from service department, the process was explained before took car in.

Service

No issues and satisfied with service.

Service

I was kept well informed throughout the repair to the car and as stated above staff were very helpful.

Service

I am very pleased with my car and the service from Eastern

Service

As above

Service

I thought the service was fine, nothing compared to what i thought i was getting though, the car didnt even look like it had been washed either inside or out, id get a better wash at a £5 car wash

Service

I had to make an unplanned visit to the dealership as my engine management light came on as an orange light and then two days later it went out. Whilst waiting for an analysis I was left in reception, there is a need for constant feedback please!

Service

I won't be back

Service

All went as intended

Service

No issues, good contact made and courtesy car available as requested

Service

Everything I expected happened - I couldn't ask for more.

Service

Car was MOT'd while I waited. Waiting area not as comfortable as Peter Vardy in Edinburgh though.

Service

It was easy to make the service booking for a date and time that suited me. The car was collected and delivered, the vehicle health check video was very professional and the car was clean and tidy on its return.

Service

The service advisor was very helpful and kept me ut to date with the status and reports

Service

The individuals were very professional and I have no issue with their conduct. I was disappointed how the issue with car was communicated - initially told covered by warranty, then it wasn't and not clear what work was being done.

Service

I asked a few questions that weren't answered and nothing was explained about my actual service or if anything was looking fine or getting close to be replaced I. E. Tyres

Service

Sales part would good, after sales could have been better.

Service

They make booking in for service so easy and when we are there nothing is any problem.

Service

Very well organised and kept you up to date while you wait.

Service

Couldn't really be better, although they altered my seat position and it took me ages to refind the best position.

Service

Service team here are fab - extremely helpful and nothing is ever too much trouble for EASTRIN.

Service

Fantastic service from knowledgeable staff.

Service

Awesome service

Service

We are always treated courteously and professionally by all staff members at our local dealer, Eastern BMW, Newbridge, Edinburgh.

Service

Ditto

Service

polite courteous Knowledgeable and helpful from front of house onwards

Service

didn't wash/valet the car even though it was in for 24 hours. Not up to your usual standard.

Service

Compared to previous dealings with Eastern BMW presentation of vehicle was poor dirty seats and steering wheel in general poor preparation. Then had various visit to remove scratches from bonnet and ended up getting bonnet detailed myself.

Service

Friendly and helpful

Service

Lack of availability on courtesy car

Service

Issue fixed on first visit

Service

Very helpful staff

Service

As per the comment above this was not a good experience and Eastern need to improve on the customer service. Sending text messages and not stocking parts are not the way forward for any garage that prides themselves on customer service.

Service

Liked the text contact and the wee video to show me exactly what was wrong

Service

good service

Service

Good communication is very helpful.

Service

Carried out all recalls on car

Service

Pleasant staff good info given

Service

Sales girl was very professional and well informed. Couldn't be more helpful which makes a change to other garages we had visited.

Sales

Well mannered informed and attentive staff. Made purchase and delivery a very good experience

Sales

Seamless from start to finish, friendly and courteous with no hard sell at all

Sales

Purchase was excellent, still to get the car on Tuesday but anticipating zero problems and looking forward to one of the geniuses showing me how to get the best out of the new features

Sales

great help and impressive knowledge of the product.

Sales

Hazel is very good

Sales

Chris and I sat in the brand new car in the show room to go through all the functions so I had it set up and ready when I drove it out of the building. The candle gift was a lovely touch too.

Sales

Sales consultant

Sales

The two staff I dealt with were enthusiastic and I enjoyed the experience.

Sales

Excellent customer service from reception on through

Sales

Chris in sales went out his way to deliver my car earlier then promised. From start to finish I can't fault his service, gave me a great deal and I can't recommend him enough.

Sales

The sales team were helpful and clearly wanted to sell me a car. However I did feel they were more interested in selling me a car rather than providing me with the best product for me. Paperwork took too long on day of collection

Sales

Great service during purchase, I was kept informed and all queries answered quickly. Most important factors are that we trust Chris Bunch to look after us and he genuinely cares about his customers.

Sales

Made to feel welcome from stepping out of the car

Sales

Have experienced Eastern before and they were very aloof and unhelpful - Gemma though was first class and couldn't do enough

Sales

Appointments were set up and we were seen at the appointed time. Found all the staff to be very helpful and able to answer all our queries by explaining everything in detail and to our satisfaction and offered follow up appointments if any problems

Sales

From start (test drive) to finish (collection) everything was done with ease and all questions answered.

Sales

Excellent. We had our young son with us at times and the staff sought to look after him as much as us - great sign of looking after your customers.

Sales

Daniel Runciman at Eastern BMW Newbridge Edinburgh was excellent

Sales

Lots of cars! Great team and very knowledgeable.

Sales

Very knowledgeable salesman and very courteous. It was easy to get a test drive and to make a purchase.

Sales

The purchase of the car was ok, however when I took delivery of the car there were some scratches on the bonnet that were too deep to be buffed out!. This was not what I expect from a brand new car, however my salesperson is arranging to sort this

Sales

Every one did their job.

Sales

Comfortable setting, car was ready when I arrived and quick service.

Sales

Great experience

Sales

Gemma was excellent all staff really friendly

Sales

The sales people were all engaged when I first arrived so I was helped by a

Sales

It was great. A cup of coffee and after our first visit, a chat with Gemma McKenzie who is so knowledgeable and enthusiastic about cars in general and BMW in particular. I cannot emphasis how important this is to a customer.

Sales

Chris Bunch went above and beyond to make sure we had frequent updates. Everything went very smoothly. It was a real pleasure

Sales

Susan Wilson was extremely helpful throughout and the young gentlemen (Simon was one) took time to explain the technical points of the vehicle.

Sales

My wife and I both felt we were in an atmosphere where we were able to not feel embarrassed about asking repeated questions, we're both in our 70s and need a bit of understanding at times and this was given, and made us feel relaxed.