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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
390 ratings and 203 comments received in the last 90 days.
22 November 2024
Quality, knowledge, guidance and support. Enjoyable experience. We will be back!
18 November 2024
Great service from Eastern
18 November 2024
Information flow was very strong and appropriate through the process
17 November 2024
Very attentive and ensured we were completely comfortable with the controls and setting up before we left
10 November 2024
First time in dealing with Eastern BMW dealership, excellent service from start to finish.
07 November 2024
everything that was discussed was dealt with a full explanation
04 November 2024
Very easy and quick process.
31 October 2024
Technology aspects of car fully explained and a thorough presentation on handover
30 October 2024
Staff were very courteous and knowledgeable. Helpful and offered advice on cars
30 October 2024
The sales executive who dealt with my initial enquiry, Daniel Runciman, was courteous, professional and exceptionally knowledgeable. He was friendly and engaging, negotiated in a pragmatic fashion, and made the process relaxed and enjoyable
30 October 2024
Simon was incredibly personable, knowledgeable and efficient.
28 October 2024
Simon Anderson, the Sales person we dealt with, was excellent throughout and extremely patient with our lack of understanding of the BMW Connect drive systems
25 October 2024
So far service has been spot on and salesman has kept me well informed.
20 October 2024
Ewan was the consummate professional, a fine negotiator and was able to clarify and understand exactly what we wanted.
16 October 2024
No issues. Was a quick process, my new car was ready for pickup 4 days after purchase. Ahmid talked me through my options and answered all my questions. We landed on a car/package that fit my needs.
15 October 2024
Well lucky making a sales off me lol
13 October 2024
Everything was seamless and hassle free during the whole process and done very quickly. Everything was completed within 4 days from 1st viewing the car
12 October 2024
Again excellent on all levels.Made me feel very comfortable about the purchase and driving of my new vehicle. Professional with the human touch.
09 October 2024
Great service
08 October 2024
Unfortunately I can't give this a completely satisfied. Before leaving the car garage I noticed that there were a few scratches on the back of the car that hadn't been pointed out. This was disappointing as everything else had gone so well.
06 October 2024
Very happy
06 October 2024
Relaxed with no pressure sales
04 October 2024
Salesman Simon was easy to deal with and always on the ball
03 October 2024
Whilst there was a delay to the handover date this was our width the control of the dealership. I was treated very well and all details about the purchase and agreements were made clear to me
03 October 2024
I dealt with Daniel Runciman who was courteous, informative and very helpful throughout.
02 October 2024
Sales rep was great
01 October 2024
The whole Team at Eastern is great. From the moment you park up. Everyone you meet has a smile and a hello. If you look lost you'll get a helping hand.
01 October 2024
My second car from Nigel Crisp after many years as a customer as faultless as usual
01 October 2024
Only tiny thing was, more care needed when preparing my car, polishing was very patchy
29 September 2024
Ahmid Nawaz looked after me very well from start to finish
29 September 2024
Latest purchase was an impluse buy on our part as we initially only came in to enquire about the X3 model but discission with Ahmid quickly changed our mind
28 September 2024
Very satisfied
27 September 2024
Really friendly staff from Sales through to reception. All very helpful and good customer focus.
23 September 2024
We needed a car urgently and Ryan certainly delivered. From fist walking innit the garage I locked up the car within a week!
20 September 2024
Great team at Eastern BMW and very helpful
19 September 2024
Everything was clear and well explained. Staff were polite and friendly
17 September 2024
Very easy to deal with, no pushy sales men which was very refreshing
15 September 2024
Every aspect of the transaction went according to plan.
11 September 2024
Our sales advisor Ewan was marvellous, and his knowledge, experience and focus on customer service helped us secure a great car and a great deal.
07 September 2024
My salesman Ahmed was first class from the first minute I met him , right up to the after sale, he took care of everything, made it a very enjoyable experience for me.
04 September 2024
As above, Ahmid ensured it was quick and hassle free. Ahmid offered to work around times that best suited me.He was friendly yet professional. I will definitely be back when it's time to change my car.
27 November 2024
service met all my expectations
26 November 2024
Slightly concerned when mechanic recommended replacing all 4 tyres even thought the front pair had approx 6mm of tread on them. One had only been replaced less than a month ago!
26 November 2024
Always a pleasure :-)
26 November 2024
No issues, everything ran smoothly
26 November 2024
Nothing went, wrong great service
25 November 2024
Got car back when we were told to expect it only disappointment was it was not washed as we were informed it would be
25 November 2024
Everything went according to plan and it was a hassle free experience.
25 November 2024
great service as noted
25 November 2024
I expected better service. Two basic tasks not completed service light & washer fluid. I ended up topping washer fluid up myself when I arrived back home.
24 November 2024
Everything that was needed was done
24 November 2024
I was completely satisfied with the service given to me. The sales person Ewan Swanson was very helpful, answering all my questions and providing me with a complete service experience as indeed were all the staff in Eastern Motors. impressive.
24 November 2024
First class service
24 November 2024
Job done professionally and to agreed time frame. Outstanding customer service.
23 November 2024
Very smooth, good communication, so handy to have a courtesy car. My car was returned sparkling clean, inside and out - I really appreciated that.
23 November 2024
Zero complaints
21 November 2024
Really helpful staff, from first contact with Jack, and Morgan handling communication on the service, both show why I travel from Aberdeenshire to deal with a company that values good service.
20 November 2024
Happy with MOT carried out. Time taken to complete and return the car was longer than expected. Contradiction between advisory information generated by MOT and information entered into car computer information screen by examiner.
19 November 2024
Communication was excellent and fully explained
19 November 2024
A highly efficient service provided. A high standard all round.
18 November 2024
Very good.
18 November 2024
Car servicing and MOT was performed quickly and efficiently. Results and findings were explained to me. Breakfast while i waited a bonus.
18 November 2024
I was disappointed that a courtesy vehicle could not be provided although I have no other way of getting to and from the dealer or waiting for an unspecified time. The car was collected and returned but left me and my disabled wife without transport.
18 November 2024
Easy to deal with, good mix of calls and text messaging.
18 November 2024
Very good service from Morgan. She explained each step of the process with a friendly manner and smile.
18 November 2024
Even though it's quite a way from the centre of Edinburgh it's well worth the travel. And the coffee is excelllent. It's always a joy to look round the new cars whilst you wait.
18 November 2024
Couldn't have asked for better customer service. Everyone I had dealings with was personable yet professional.
18 November 2024
Customer service team were really helpful.
18 November 2024
Great, friendly service from Morgan
17 November 2024
Totally disregard customer requirement for vehicle to be available for collection same day every single time a vehicle is dropped off. Customer service reps couldn't care less
17 November 2024
It's great to pop in and see all the cars in the showroom.
17 November 2024
Was told car would be cleaned, it wasn't, was told I would be given a complimentary umbrella. I had to ask, bit embarrassing.
15 November 2024
Great service from reception greeting through to return of my 2 Series Coupé.
15 November 2024
Great coms and efficient to book in and on the day. Really nice touch to provide the freebies as I was in for 2 recalls on my vehicle.
15 November 2024
On time
14 November 2024
The service was exceptional.
14 November 2024
The staff at the branch were very welcoming and informative. Also good knowledge about about the service requirements.
12 November 2024
Being kept in the loop regards issues with my car
12 November 2024
Good staff
12 November 2024
Completed in less time than was enquired, it was a waiting appointment
11 November 2024
Good service and good update about my car
11 November 2024
The car was kept for two days to investigate an engine noise and perform the recent recall work. I was not really convinced by the answer given following the investigation into the noise from my engine. I was simply told that
11 November 2024
Excellent service from the dealership. Very helpful. Communication from the Morgan was excellent. No complaints
11 November 2024
Got the car back on time and immaculate
11 November 2024
Everything went to plan.
11 November 2024
Mike from the service workshop was very helpful.
11 November 2024
It xx was wobderful
10 November 2024
Great team who take care of you
10 November 2024
The booking, communications and interaction on the day was good. I had booked for the car to be collected and I was a little surprised to learn that this meant accommodating a car from the dealership on my drive. This may not work for everyone.
07 November 2024
Service & MoT undertaken on time and vehicle returned cleaned and hovered.
07 November 2024
Friendly and efficient staff
07 November 2024
Work carried out as scheduled and fault not only diagnosed but fixed as well.
07 November 2024
Staff are adorable, surroundings are welcoming and comfortable, progress communication is timely and appropriate.
07 November 2024
Very clear and easy communication and given BMW umbrella as a sign up to the App
07 November 2024
Marked down one star as spare bottle of screen wash had not been left in car as advised and I had paid for it.
05 November 2024
Friendly staff and regular communication around the vehicle was much appreciated.
05 November 2024
Very expensive
05 November 2024
Very efficient check in service, good courtesy car, good coms by text, work all carried out correctly & further issues identified and car rebooked in for extra work in short order - only issue was no courtesy car availability for extra work booking
05 November 2024
Staff were nice, dealt with quickly, car clean and gift bag of accessories provided
04 November 2024
All round easy experience
04 November 2024
The service advisor Gemma was really lovely and as helpful as was possible. The position I'm left in footing such an unreasonable bill is ridiculous.
04 November 2024
Car fixed quickly
04 November 2024
Kept up to date at all times
01 November 2024
Excellent staff
30 October 2024
Car was taken care of very well. Communication was very good if not a bit excessive.
30 October 2024
Within 5 days I had to top up coolant, and a service light is still on.
30 October 2024
All good.
29 October 2024
Excellence & professionalism from Eastern
28 October 2024
£920 repair quote for £160 part, disgusted that dealer has attempted to charge me £750 labour for 1-2 hour job
28 October 2024
Was advised by Zenith would be 1 hour slot but when got to BMW they advised 2 hour slot. Didn't ask if this was still going to be suitable, if I needed to book in at another time.
26 October 2024
My only feedback was on sales. I was walking around the vehicles for a while then waited for car to be ready. I always find sales staff are not proactive. There were plenty milling around. Could have been a lost sale!
26 October 2024
Not told car was ready to pick up
26 October 2024
Already submitted
25 October 2024
Every thing good never asked if I needed a car while my car was getting fixed
25 October 2024
I was treated with respect (as a female customer) but customer service staff also took time to answer my questions not just on my job in question. Driver of the courtesy coach was equally great.
24 October 2024
Did everything
24 October 2024
Was ok, however my car feels a little more sluggish than it did previously to going for the recall. I'd like to be contacted regarding this.
21 October 2024
No problem with the service of the car !!
21 October 2024
Per comments above
21 October 2024
No issues at all
20 October 2024
Excellent service.
19 October 2024
My BMW app is still showing that EGR cooler still requires replacement , according to paperwork it has been replaced and updated
19 October 2024
One of the reception staff was very helpful. The work was done on the car in a timely fashion.
19 October 2024
Decent service in showroom. No contact after regarding work to be completed
18 October 2024
Did the recall at my convenience
17 October 2024
Pawel was polite and professional.
17 October 2024
Love this company Always make me very welcome , always professional and great communication
16 October 2024
Got sent a work shop health check, only lasted 9 seconds, would have like to have known more about what work was done and what was checked on the car
15 October 2024
Sorted my service, identified a safety concern and were able to fix it on the day for me.
15 October 2024
Your attention to detail is second to none !
15 October 2024
Just did everything as expected
14 October 2024
Staff are always welcoming and garage is immacaulate
14 October 2024
Kept me up to date. Good
13 October 2024
Quick with communication easy to contact kept me updated with the car
13 October 2024
The only thing I would say is when I received the video report from the mechanic he spoke at a million miles an hour and there was a lot of back ground noise from the workshop. As a result I have absolutely no idea what he said. Slow down!
13 October 2024
excellent
12 October 2024
I was assigned a point of contact who kept me informed throughout the time my car was under service. The information given to me was honest and reliable with no hidden "add ons" for work that was not necessary.
12 October 2024
It's up to the usual first class standard
12 October 2024
The young chap who dealt with me was friendly and also the loan car manager so happy enough with the treatment received.
11 October 2024
10/10
11 October 2024
Everything done to agreed schedule and excellent waiting facilities.
11 October 2024
Good convenient service
10 October 2024
Pleased with the service. I was made to feel like a valued customer by Ahmid Nawaz and Chris Bunch and they ensured that my new car was suitable for my personal preferences and needs.
08 October 2024
Great Staff
07 October 2024
very satified
07 October 2024
Couldn't have done anything else.
07 October 2024
No issues
06 October 2024
Easy to arrange, very friendly service advisor, efficient and good ongoing communication
05 October 2024
I was well informed and updated. They were very accommodating
05 October 2024
Technician error failed to update onboard computer with all work completed . This resulted result in emailfrom BMW service, along with notification through appt and iDrive system which resulted in a second visit to dealership to reset same
02 October 2024
As per above
02 October 2024
Service and work done details shown clearly.
02 October 2024
Holly who coordinated everything was very good. However, the left rear tyre was under inflated following the tyre change.
02 October 2024
Kept me updated throughout the service
01 October 2024
Morgan kept me fully updated
01 October 2024
Ease of booking and updates throughout, I am still quite annoyed that you charge £20 for a loan car
01 October 2024
Excellent care from all concerned.
01 October 2024
Very happy. Only minor complaint is leaving 2 dashcam connections out. I don't mind them removing for the duration of the service but they should also replace them after, just takes a few seconds.
30 September 2024
Dealt with promptly and professionally. Kept informed of what was happening on a timely basis. The waiting environment was pleasant and drinks/snacks were available, if required. Reception staff regularly checked to see if i required any drinks.
30 September 2024
Really good communication
29 September 2024
Booked in for 3.00 @, ready @5.00 washed &ready to go
28 September 2024
Prompt effective and helpful Good communication
25 September 2024
Cannot fault my experience
25 September 2024
Very quick to get a service booked and was swiftly seen to when arriving at the dealership
25 September 2024
Communication during diagnosis and work carried out was less than ideal.
24 September 2024
The experience was ok but not to happy about having to return to have the job done.
24 September 2024
Helen was brilliant in all aspects of my customer journey.
24 September 2024
The first salesperson (Leona) didn't contact or update us as I would have expected. Chris and Daniel did their best while facing the problems of an BMW-imposed hold on our car.
23 September 2024
Despite not purchasing my car from your dealership you could not have been more helpful. You now have a new customer for life
23 September 2024
The service is good, I'm kept up to date the car was taken quickly and the recall work carried out.
22 September 2024
Kept informed every step of the way, very pleasant personnel.
22 September 2024
Kept up to date. Car fixed and on time
22 September 2024
Wash and clean of the car was poor at last service.
21 September 2024
Mr Pawel, who handled the entire service did an excellent job by explaining all my queries and providing clear clarifications.
21 September 2024
Didn't need much and you just did what was needed.
21 September 2024
For all the reasons as stated above
21 September 2024
Excellent service
21 September 2024
Great customer service and well looked after on the day
20 September 2024
Courteous staff attentive and kept fully up to date
18 September 2024
Service tailored to our needs and pricing point. Great service
18 September 2024
No issues
17 September 2024
The receptionist who arranged the service appointment and the service assistant who met me when I arrived very both extremely courteous, and, unlike my experience with a competitor BMW dealership, my car was serviced in the promised time.
17 September 2024
Staff were very professional. My appointment was at 7am and I was offered a hot breakfast at a nearby hotel, to wait while my car was having its MOT. Never experienced this before and what a fantastic surprise!
16 September 2024
Always taken car there due to good service.
16 September 2024
Car back on same day and nicely cleaned and valeted.
16 September 2024
Again service met my needs no issues
15 September 2024
Last time I came it was 5 stars as was offer some complimentary stuff but this time not offer anything
15 September 2024
Always kept informed before service and given a courtesy car with full hand over. Only issue was not informed once service done- no email or call saying car was ready
15 September 2024
communicated well
14 September 2024
Was refused a courtesy car even though i live in the borders, my dad ended up having to take my car in and they left him sitting about until 5pm even though the car/job was finished around 3pm
14 September 2024
Very welcoming reception, vehicle updates regular and satisfying service
12 September 2024
Friendly, professional & efficient
11 September 2024
Very professional
11 September 2024
Service was carried out, but the vehicle washing and hoovering left a lot to be desired.
10 September 2024
Kept up to date as the work on the car progressed
10 September 2024
The car was repaired to my satisfaction.
09 September 2024
Very professional and every thing on the time
09 September 2024
all went well
08 September 2024
Good customer service. Kept me informed
07 September 2024
Kept me up to date on peogress
07 September 2024
Very pleasant experience, keeping me informed every step of the way
04 September 2024
Good service but far too expensive
25 November 2024
Everything was easy. The staff were friendly and went the extra mile to be helpful