- Home
- About Eastern
- Eastern Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
275 ratings and 148 comments received in the last 90 days.
03 August 2025
Good salesperson
03 August 2025
Nigel from the branch was very attentive nothing was too much trouble
01 August 2025
We felt like BMW actually wanted our business and went the extra distance to secure it.
25 July 2025
Ali was very good at offering a solution to my dilemma and was not judgmental, very personable and efficient
25 July 2025
Simon Anderson and Chris Bunch were fully supportive during the sales process.
20 July 2025
Couple of minor hiccups with BMW app. I thought electrical had a green stripe on the number plate but not on the supplied plates
05 July 2025
Our sales expert did an excellent job guiding us through the process, answering our questions and making the purchase of our BMW a wonderful experience.
04 July 2025
Ewan Swanson looked after me from enquiry to delivery. Specifically he was excellent in finding answers or solutions to the numerous questions I had re specification and features.
03 July 2025
Extremely satisfied, as above.
01 July 2025
The staff were amazing, they greeted you & offered drinks, very helpful at choosing the car & after sales help on how to use it
29 June 2025
Car is great, Simon Anderson was very helpful and friendly made process easy and quick. Only thing was reveal had some dead bugs and a lot of polish all around car. Just from seeing other reveals from other company's expected it to be different.
22 June 2025
The team are great! Luke Gallagher took the time to explain everything in detail. Competent, approachable and informed and a first class communicator. Malcolm as manager always there personally to ensure everything goes to plan. Excellent team.
11 June 2025
The BMW centre was clean, looked professional and the area for coffee is great. All staff were friendly and the atmosphere in the showroom was relaxed.
09 June 2025
As above. I have been buying cars from Ahmid for quite a few years now. He has always been an outstanding salesman to deal with.
04 June 2025
Very helpful , sourced a car.
03 June 2025
Very helpful and efficient salesman Euan Swanson .
03 June 2025
Everyting was professional, and well handled
03 June 2025
The whole experience from purchase to delivery of my car was great. Very well looked after by Luke.
02 June 2025
Ewan Swanson talked me through the product and the process in great detail. Managed my expectations extremely well and ensured I was sufficiently set up in the car before leaving the dealership.
02 June 2025
The purchase of the car, the excellent service provided by Ewan Swanson and the delivery / unveiling of the car made it great and satisfying experience.
01 June 2025
Very professional and helpful throughout
01 June 2025
After a longer wait for the new car than anticipated I cannot blame that on the centre, and have been very happy with my long term relationship with the centre.
30 May 2025
Ahmid Nawaz was very helpful and knowledgeable.
29 May 2025
Ahmid was a pleasure to deal with, extremely knowledgeable, friendly and he made the whole process of making such a big investment enjoyable - his extensive knowledge was reassuring and his communication was excellent! He is a credit to the business!
28 May 2025
Simon was very easy to deal with.
26 May 2025
Ahmid was well prepared, all documents were prepared and collated with clear instructions on what I needed to sign. Could not have been more efficient.
12 August 2025
Because Gemma always takes excellent care of me and my car. Of course I'm happy with all the techs that have dealt with my car.
12 August 2025
Car not ready on time, could not pay the way we wanted, caused us financial detriment by delaying our trip, poor service-poor experience.
11 August 2025
Prompt and thorough response to fault codes on car, ensured car safe to drive before returning. Ensured I had complete confidence back in car
11 August 2025
Good communication
11 August 2025
Very efficient job completed on time
11 August 2025
The standard lived up to expectations
09 August 2025
Firstly the receptionist tried to send me on a shuttle bus to the tram, without even checking it i was supposed to be getting a courtesy car. Secondly when i returned the car, i recleved A phone call while driving home saying i had removed the chargi
08 August 2025
work carried out staff polite and friendly. nice complementary gift though some items not required and the screen wash lid not on properly and had leeked in bag a bit, though a nice touch for the hassle.
07 August 2025
Diagnosed the problem and sorted first time, explained it all on a video, the cost was very reasonable.
06 August 2025
Very pleasant and helpful staff
05 August 2025
People were polite, helpful and very communicative . Car returned on time, in perfect condition and with results of a very thorough check over .
05 August 2025
Ross & Helen kept me fully updated during the day when my car was in for MOT.
05 August 2025
the car was services and returned as promised. Perfect!
05 August 2025
Eastern were fantastic they dealt with the warranty repair effectively and efficiently keeping me informed of progress. Credit to Morgan who dealt with the works.
04 August 2025
Everyone was very pleasant.
03 August 2025
Fast, friendly and highly professional service
03 August 2025
Excellent service
03 August 2025
Car in for mot only. No damage done this time. Prompt attentive service in line with BMW standards
29 July 2025
Confirmed that a part that was needed had already been replaced recently, and arranged for BMW to cover the cost of the replacement
28 July 2025
Easy drop off pick up great communication
27 July 2025
The car was supposed to hovered before being returned but wasn't done
26 July 2025
As always nothing was a problem and great service experience
26 July 2025
I have ben waiting over two months for a refund which I have been promised on several occasions but have still not received it. I have now taken up the issue with American Express
25 July 2025
All very efficient
24 July 2025
Work carried out satisfactorily. Communication good. Car not ready when suggested. One service question not followed up at time as requested
23 July 2025
My vehicle was taken to the dealership on a Sunday evening with a damaged run flat tyre. It took a while for it to be attended to,but once the process started it was speedily delt with.
23 July 2025
I have been servicing my BMW's at Eastern for years and always find them very helpful.
21 July 2025
Excellent service - took a bit longer to drop the car off in the morning but a minor issue really. Holly was very helpful, friendly and efficient.
21 July 2025
Was always told about progress of service.
21 July 2025
All happened on time and staff were very professional
20 July 2025
Everything is explained about the time and what's being done to my vehicle.
19 July 2025
Gemma kept me well informed before MOT commenced.The engineer demonstrated clearly with his video.Driver punctual and pleasant.
18 July 2025
Kept updated via text by Gemma
17 July 2025
excellent communication during service
16 July 2025
Professional, well communicated and effortless
16 July 2025
Service was very good
15 July 2025
Eastern Moyer company lost me as a customer this past week and I won't ever recommend them to anyone, all my BMW friends will be informed of the poor customer service and they mistreat there customers, I was genuinely harassed by staff on July 10th.
15 July 2025
The staff were friendly and attentative
15 July 2025
Kept me informed
14 July 2025
Friendly staff, efficient & timely work completed
14 July 2025
All professional and courteous and car returned in great working order.
13 July 2025
Service carried out while I waited and within the period stated and at the cost stated.
12 July 2025
It not just fix problem it also offer free health check
09 July 2025
As above..service was very efficient & kept advised of progress with the work.
09 July 2025
Car was repaired and no issues
08 July 2025
No issues with customer service, nor the arranged service. Costs for issue resolution definitely a minus.
08 July 2025
Booking was made 9th June. Date selected 3rd July at 9.15. Car did not get to workshop until 15.30. A complete day for a 30min mot!
08 July 2025
Car serviced well
07 July 2025
Great
06 July 2025
The service was carried out on time and the staff at Eastern Bmw were friendly and helpful. After driving the car there have not been any issues so all good.
06 July 2025
Everything was completed to a high standard
06 July 2025
Customer service was on point
05 July 2025
To change transmission oil and rear break pad.
05 July 2025
great job stress free
05 July 2025
As above
04 July 2025
Great dealership team
04 July 2025
Clean and comfortable surroundings with friendly staff
02 July 2025
See above and the car was not washed as promised.
01 July 2025
Kept me reasonably well informed what was happening with my car. Apologised for inconvenience of recall.
01 July 2025
No problems, all went as expected.
26 June 2025
Needed new tyres but took an extra 24hrs to order would have hoped quicker
26 June 2025
Very satisfied with quickness of service.
25 June 2025
Generally good communication through the day on progress. Was kept waiting though for 45 minutes when collecting the vehicle.
24 June 2025
Damage to my car
23 June 2025
The follow promised never materialised The sales process was a shambles - wrong price etc. emails not answered no calm backs etc
23 June 2025
Morgan Timmins the Service Adviser who looked after me was first class
23 June 2025
Very helpful and friendly service every time I'm at the dealership
23 June 2025
Very efficient.
23 June 2025
Dealing with the service manager and staff was friendly and very helpful
23 June 2025
As above, plus Holly Dunlop my service contact was really helpful and kept me informed with progress
22 June 2025
Expensive compared to other providers
19 June 2025
Everything done as expected.
19 June 2025
Again 5 stars purely based on experience dealing with Ross on service desk
18 June 2025
They really listened to my requirements. After making original booking they called to make me aware of a fast lane appointment that had become available.
18 June 2025
Like my first comment about the screen wash Also I called about the issue and never got a call back about it
18 June 2025
Highly professional staff
17 June 2025
very satisfied
16 June 2025
Everything happened as expected
16 June 2025
Due to the issue above - my car went in with no warning lights yet had come out with the lights on ???
16 June 2025
The ownership experience delivers on the BMW reputation and this service partner delivers on that promise. Thanks for taking care and looking after me and my 750i.
15 June 2025
Car was dealt with swiftly and spotless on return
15 June 2025
Great service
14 June 2025
Courtesy care was important and it's great to have a named person looking after you
13 June 2025
Best customer service ever received!
12 June 2025
As above
12 June 2025
A call or email to let me know the service had completed would have helped in this situation. I had to journey the length of a very busy city bypass at rush hour to collect my car.
11 June 2025
Performed exactly as stated
10 June 2025
Friendly staff
09 June 2025
We feel we can't trust your staff to do a competent job.
09 June 2025
Everything good, but communication at the end of the service, time for car pick up tends to be 'at the last minute'
09 June 2025
no problems or issues
08 June 2025
Easy to book, very friendly and helpful staff and high quality of workmanship
07 June 2025
Kept in touch every step of the way
05 June 2025
As stated previously very good service from start to finish.
04 June 2025
See comment above.
03 June 2025
See the previous entry
03 June 2025
Same as above
02 June 2025
Put the car in the customer parking when service complete. Don't change individual settings.
02 June 2025
Just more than happy with the experience. Returning with confidence
01 June 2025
As above
31 May 2025
Good service and not pushing for additional work.
31 May 2025
Same reasons as question 1 above.
29 May 2025
Very polite
28 May 2025
The team go above and beyond to make sure I'm satisfied
28 May 2025
Booking was easy and service was completed and car cleaned
26 May 2025
Everything was great from when I arrived till I left I was made to feel important
26 May 2025
Didn't listen to me when I asked three times about the puncture repair kit. Pick up and drop off times are for the convenience of the dealership, certainly not the customer.
25 May 2025
Everything was great. I like the complimentary car wash.
25 May 2025
Great garage with some great staff. Always a good atmosphere in there. I would always come to this garage if the prices are affordable (sometimes the large service in the past has been too expensive).
25 May 2025
See the comment above that explains the rating. I understand things happen but I was there first thing in the morning and other clients even those that came after me left before me. Reception staff could be nicer. It was a disappointing visit this...
24 May 2025
100% good
24 May 2025
Everything
24 May 2025
Took 3 attempts to fix this fault so loss of one star.
23 May 2025
My previous answer should be enough
22 May 2025
Not had any issues/problems with service so far.
21 May 2025
Amir was friendly and helpful
20 May 2025
Exceptional service and attention to detail. Putting the customer first with excellent communication
19 May 2025
Was kept up to date with the work on my vehicle.
19 May 2025
Great experience
19 May 2025
Happy with all aspects of service
19 May 2025
As above.
03 August 2025
Very helful