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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
242 ratings and 141 comments received in the last 90 days.
24 September 2025
Very happy with service and friendly staff
23 September 2025
Great service
17 September 2025
The person i was dealing with left for another part of the business and i felt that i got conpletely disregarded until i voiced my dissaproval. Alot of i will get in touch with you on this day but never happened. Had to chase up updates.
17 September 2025
On busy period there was no support available however they did follow up the next day
13 September 2025
Ahmid gave us excellent service throughout the purchase of our new car. The offer of a test drive was probably key in us deciding on the car.
12 September 2025
Everything was explained perfectly at purchase and at delivery of my new car especially being explained too regarding features of the car Ahmid did a great job by being so professional in his job
12 September 2025
The service I had at Eastern BMW Edinburgh was outstanding and my sales Rep: Ahmid went over and above at every stage of the process to get me exactly the car I wanted and the specs I wanted. It was a first class professional experience.
10 September 2025
explained matters clearly, and took us through the purchase procedure
09 September 2025
Excellent customer service from Thomas
05 September 2025
I needed quick stock mobility car got it within 2 weeks
04 September 2025
Great customer service and love the car
03 September 2025
Ewan Swanson provided us with everything we required. Excellent service
02 September 2025
Simon was great as always
02 September 2025
From start to finish the experience was smooth and efficient. Our new car was delivered within a week. This whole process was particularly pleasant due to the salesman Ewan Swanson, who is a credit to the company in every way. He was exceptional.
26 August 2025
The purchase was a straight forward numbers discussion. The delivery / handover of our new vehicle was thorough, explaining the new technoogy in the car. They also assisted us in regiestering the individua keys to the car and setting up the BMW app.
24 August 2025
Hassle free and they were very organised.
24 August 2025
The process was made very straightforward by Luke, the sales representative. He showed great attention to detail and communicated clearly throughout regarding documentation and the overall process.
23 August 2025
The sales executive (Ewan Swanson) was extremely professional, helped my partner and I identify the best cars for us and listened carefully to our requirements and met them. Managed our expectations and handled questions well.
23 August 2025
Relaxed and no pushy to make a sale
03 August 2025
Nigel from the branch was very attentive nothing was too much trouble
03 August 2025
Very helful
03 August 2025
Good salesperson
01 August 2025
We felt like BMW actually wanted our business and went the extra distance to secure it.
25 July 2025
Ali was very good at offering a solution to my dilemma and was not judgmental, very personable and efficient
25 July 2025
Simon Anderson and Chris Bunch were fully supportive during the sales process.
20 July 2025
Couple of minor hiccups with BMW app. I thought electrical had a green stripe on the number plate but not on the supplied plates
05 July 2025
Our sales expert did an excellent job guiding us through the process, answering our questions and making the purchase of our BMW a wonderful experience.
04 July 2025
Ewan Swanson looked after me from enquiry to delivery. Specifically he was excellent in finding answers or solutions to the numerous questions I had re specification and features.
28 September 2025
Ewan was great and I felt well looked after
27 September 2025
No extra costs from the quote
26 September 2025
Very helpful and professional, especially appreciated access to the business lounge and complimentary breakfast and coffee
26 September 2025
Service completed on time as agreed
26 September 2025
Completely satisfied
24 September 2025
The quality of staff and their knowledge and expertise.
24 September 2025
Very satisfied with the service experience
23 September 2025
No issues with the service , took me early before my allocated wait time for my service. I asked for my car to be valued whilst it was in the dealership. This didn't happen and I was told they would contact me this didn't happen and I chased again.
23 September 2025
Totally satisfied with everything
23 September 2025
The driver who picked up and returned my car was excellent.
22 September 2025
There was limited communication from the vehicle technician and all feedback was given through the service agent who did not have much knowledge of the car, suggesting that there was condensation in one light because the dry one was near the tank.
22 September 2025
Quick, easy and speedy service
22 September 2025
Informed me about my vehicle
21 September 2025
Very thorough with the booking in process.
19 September 2025
Stress free, great communication and a friendly service.
18 September 2025
As noted above, I received a high-quality service from the entire team, from the beginning of the process to the end.
16 September 2025
Excellent service thanks
15 September 2025
Very helpful and efficient
14 September 2025
Always received good advice and guidance on issues
13 September 2025
Felt like you knew what was going on and I didn't have to manage the process unlike Peter Vardy
13 September 2025
Would be 5 stars but was hanging around waiting to be seen a bit too long A query over alloy wheel cover not resolved.
09 September 2025
Top staff
07 September 2025
Steven Marshall service manager dealt with a small issue very professionally and very quickly. Super impressed.
07 September 2025
My car has a wheel that has started to delaminate, this should be covered under warranty, however the garage are refusing due to the wheel having been refurbished prior to my ownership, which they failed to tell me at the time of purchase.
06 September 2025
Again, really convenient
02 September 2025
It was estimated as same day done. Then they needed to order parts (a seat belt buckle), and also took another day to sort out warranty financing. All together it was a 3 days process, which is quite acceptable, but was very inconvenient in this case
02 September 2025
Prompt, efficient, and friendly service
02 September 2025
Excellent customer experience from Eastern BMW Edinburgh. From booking the car in for the day to collection, a painless journey and all the work undertaken was explained with regular Text updates throughout the afternoon.
01 September 2025
The girl keeping me informed with everything was very good
01 September 2025
Excellent communication from staff and helpful texts/video to track progress throughout the day. Extremely friendly and helpful staff.
31 August 2025
Had email and text then call ahead of time for booking car in for MOT. Took car out and had MOT done and car was valeted. Very pleased.
30 August 2025
Staff very helpful and polite
30 August 2025
Very professional
30 August 2025
Why are you sending this?
29 August 2025
9
28 August 2025
Professional, efficient service with excellent communication throughout. Smart use of technology to make the customer experience as positive as possible.
27 August 2025
They are not the cheapest but I always feel confident in their ability to keep my car in good condition
27 August 2025
Work done on time and efficiently
27 August 2025
Great communication from Morgan throughout the process.
27 August 2025
Well organised. Was kept informed .Car was washed and hoovered to a high standard
26 August 2025
Excellent installation of the camera , salesman went the extra mile for me , garage customer facilities are excellent
25 August 2025
Very satisfied.
24 August 2025
No issues at all
24 August 2025
Helpful and friendly staff
23 August 2025
Excellent comms , made aware of the entire process, sent me updates and videos and cleaned my car.
22 August 2025
The car was cleaned to a high standard.
21 August 2025
Again great service
20 August 2025
The service adviser I dealt with was fantastic and a credit to eastern bmw. She was professional, polite and friendly. I would 100% use eastern bmw again because of the way she dealt with my service.
20 August 2025
As above, and no car available unless booked further in advance.
18 August 2025
Completely satisfied
18 August 2025
From booking to return of my car there is nothing I could fault
18 August 2025
See above.
17 August 2025
Was kept informed from start through to collection of car.
14 August 2025
Excellent service and completed on time with excellent communication
14 August 2025
Nice work!
12 August 2025
Car not ready on time, could not pay the way we wanted, caused us financial detriment by delaying our trip, poor service-poor experience.
12 August 2025
Because Gemma always takes excellent care of me and my car. Of course I'm happy with all the techs that have dealt with my car.
11 August 2025
The standard lived up to expectations
11 August 2025
Good communication
11 August 2025
Prompt and thorough response to fault codes on car, ensured car safe to drive before returning. Ensured I had complete confidence back in car
11 August 2025
Very efficient job completed on time
09 August 2025
Firstly the receptionist tried to send me on a shuttle bus to the tram, without even checking it i was supposed to be getting a courtesy car. Secondly when i returned the car, i recleved A phone call while driving home saying i had removed the chargi
08 August 2025
work carried out staff polite and friendly. nice complementary gift though some items not required and the screen wash lid not on properly and had leeked in bag a bit, though a nice touch for the hassle.
07 August 2025
Diagnosed the problem and sorted first time, explained it all on a video, the cost was very reasonable.
06 August 2025
Very pleasant and helpful staff
05 August 2025
Ross & Helen kept me fully updated during the day when my car was in for MOT.
05 August 2025
the car was services and returned as promised. Perfect!
05 August 2025
People were polite, helpful and very communicative . Car returned on time, in perfect condition and with results of a very thorough check over .
05 August 2025
Eastern were fantastic they dealt with the warranty repair effectively and efficiently keeping me informed of progress. Credit to Morgan who dealt with the works.
04 August 2025
Everyone was very pleasant.
03 August 2025
Excellent service
03 August 2025
Car in for mot only. No damage done this time. Prompt attentive service in line with BMW standards
03 August 2025
Fast, friendly and highly professional service
29 July 2025
Confirmed that a part that was needed had already been replaced recently, and arranged for BMW to cover the cost of the replacement
28 July 2025
Easy drop off pick up great communication
27 July 2025
The car was supposed to hovered before being returned but wasn't done
26 July 2025
I have ben waiting over two months for a refund which I have been promised on several occasions but have still not received it. I have now taken up the issue with American Express
26 July 2025
As always nothing was a problem and great service experience
25 July 2025
All very efficient
24 July 2025
Work carried out satisfactorily. Communication good. Car not ready when suggested. One service question not followed up at time as requested
23 July 2025
I have been servicing my BMW's at Eastern for years and always find them very helpful.
23 July 2025
My vehicle was taken to the dealership on a Sunday evening with a damaged run flat tyre. It took a while for it to be attended to,but once the process started it was speedily delt with.
21 July 2025
All happened on time and staff were very professional
21 July 2025
Excellent service - took a bit longer to drop the car off in the morning but a minor issue really. Holly was very helpful, friendly and efficient.
21 July 2025
Was always told about progress of service.
20 July 2025
Everything is explained about the time and what's being done to my vehicle.
19 July 2025
Gemma kept me well informed before MOT commenced.The engineer demonstrated clearly with his video.Driver punctual and pleasant.
18 July 2025
Kept updated via text by Gemma
17 July 2025
excellent communication during service
16 July 2025
Professional, well communicated and effortless
16 July 2025
Service was very good
15 July 2025
Kept me informed
15 July 2025
The staff were friendly and attentative
15 July 2025
Eastern Moyer company lost me as a customer this past week and I won't ever recommend them to anyone, all my BMW friends will be informed of the poor customer service and they mistreat there customers, I was genuinely harassed by staff on July 10th.
14 July 2025
Friendly staff, efficient & timely work completed
14 July 2025
All professional and courteous and car returned in great working order.
13 July 2025
Service carried out while I waited and within the period stated and at the cost stated.
12 July 2025
It not just fix problem it also offer free health check
09 July 2025
Car was repaired and no issues
09 July 2025
As above..service was very efficient & kept advised of progress with the work.
08 July 2025
No issues with customer service, nor the arranged service. Costs for issue resolution definitely a minus.
08 July 2025
Booking was made 9th June. Date selected 3rd July at 9.15. Car did not get to workshop until 15.30. A complete day for a 30min mot!
08 July 2025
Car serviced well
07 July 2025
Great
06 July 2025
Everything was completed to a high standard
06 July 2025
Customer service was on point
06 July 2025
The service was carried out on time and the staff at Eastern Bmw were friendly and helpful. After driving the car there have not been any issues so all good.
05 July 2025
As above
05 July 2025
great job stress free
05 July 2025
To change transmission oil and rear break pad.
04 July 2025
Clean and comfortable surroundings with friendly staff
04 July 2025
Great dealership team
27 September 2025
Nice place to relax while doing business, decent coffee