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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
378 ratings and 168 comments received in the last 90 days.
20 September 2024
Great team at Eastern BMW and very helpful
19 September 2024
Everything was clear and well explained. Staff were polite and friendly
17 September 2024
Very easy to deal with, no pushy sales men which was very refreshing
15 September 2024
Every aspect of the transaction went according to plan.
11 September 2024
Our sales advisor Ewan was marvellous, and his knowledge, experience and focus on customer service helped us secure a great car and a great deal.
07 September 2024
My salesman Ahmed was first class from the first minute I met him , right up to the after sale, he took care of everything, made it a very enjoyable experience for me.
04 September 2024
As above, Ahmid ensured it was quick and hassle free. Ahmid offered to work around times that best suited me.He was friendly yet professional. I will definitely be back when it's time to change my car.
03 September 2024
No issues at all
03 September 2024
The sales executive and other members of staff engaged with were exceptionally helpful and accommodating. The final exterior and interior valet could have been finished with more attention to detail. Perhaps semantic but a point nonetheless.
29 August 2024
The car is perfect, the service was perfect and Daniel had such a pleasant manner. He was extremely knowledgeable and professional.
02 August 2024
Everything I needed was handled brilliantly by Scott and his staff
01 August 2024
The entire process went smooth and I even received my car earlier than anticipated
30 July 2024
Ahmid Nawaz was attentive and was striving for excellence at all times. He kept us updated throughout the build period and couldn't have been any more helpful. He deserves a special mention!
27 July 2024
Car and colour were perfect when I received it. The 3 staff I dealt with all knew their stuff and were very helpful.
25 July 2024
The overall sales experience led by Simon Anderson of Eastern BMW could not be faulted and he did everything I would expect a sales executive to do. It was what happened 2 days later that ruined the pleasure.
16 July 2024
Very helpful with spec of car, no pressure selling
11 July 2024
Bring offered cakes was great! Such a nice touch. All staff were so helpful
07 July 2024
Everything was done in a timely manner and supported the transition of personalised plates as well.
04 July 2024
Everything was seamless.
25 September 2024
Very quick to get a service booked and was swiftly seen to when arriving at the dealership
25 September 2024
Cannot fault my experience
25 September 2024
Communication during diagnosis and work carried out was less than ideal.
24 September 2024
Helen was brilliant in all aspects of my customer journey.
24 September 2024
The experience was ok but not to happy about having to return to have the job done.
24 September 2024
The first salesperson (Leona) didn't contact or update us as I would have expected. Chris and Daniel did their best while facing the problems of an BMW-imposed hold on our car.
23 September 2024
Despite not purchasing my car from your dealership you could not have been more helpful. You now have a new customer for life
23 September 2024
The service is good, I'm kept up to date the car was taken quickly and the recall work carried out.
22 September 2024
Kept up to date. Car fixed and on time
22 September 2024
Wash and clean of the car was poor at last service.
22 September 2024
Kept informed every step of the way, very pleasant personnel.
21 September 2024
Excellent service
21 September 2024
For all the reasons as stated above
21 September 2024
Didn't need much and you just did what was needed.
21 September 2024
Great customer service and well looked after on the day
21 September 2024
Mr Pawel, who handled the entire service did an excellent job by explaining all my queries and providing clear clarifications.
20 September 2024
Courteous staff attentive and kept fully up to date
18 September 2024
No issues
18 September 2024
Service tailored to our needs and pricing point. Great service
17 September 2024
Staff were very professional. My appointment was at 7am and I was offered a hot breakfast at a nearby hotel, to wait while my car was having its MOT. Never experienced this before and what a fantastic surprise!
17 September 2024
The receptionist who arranged the service appointment and the service assistant who met me when I arrived very both extremely courteous, and, unlike my experience with a competitor BMW dealership, my car was serviced in the promised time.
16 September 2024
Again service met my needs no issues
16 September 2024
Car back on same day and nicely cleaned and valeted.
16 September 2024
Always taken car there due to good service.
15 September 2024
Last time I came it was 5 stars as was offer some complimentary stuff but this time not offer anything
15 September 2024
Always kept informed before service and given a courtesy car with full hand over. Only issue was not informed once service done- no email or call saying car was ready
15 September 2024
communicated well
14 September 2024
Very welcoming reception, vehicle updates regular and satisfying service
14 September 2024
Was refused a courtesy car even though i live in the borders, my dad ended up having to take my car in and they left him sitting about until 5pm even though the car/job was finished around 3pm
12 September 2024
Friendly, professional & efficient
11 September 2024
Very professional
11 September 2024
Service was carried out, but the vehicle washing and hoovering left a lot to be desired.
10 September 2024
The car was repaired to my satisfaction.
10 September 2024
Kept up to date as the work on the car progressed
09 September 2024
Very professional and every thing on the time
09 September 2024
all went well
08 September 2024
Good customer service. Kept me informed
07 September 2024
Very pleasant experience, keeping me informed every step of the way
07 September 2024
Kept me up to date on peogress
04 September 2024
Good service but far too expensive
03 September 2024
Every step of the repair I was kept informed
03 September 2024
Staff very friendly
02 September 2024
Allowed me to leave my car for a few days while I went to the airport
02 September 2024
Your staff were friendly and efficient.
02 September 2024
Actually a warranty repair. I was kept apprised on progress and car was returned when it was planned.
01 September 2024
All good, friendly and professional staff.
30 August 2024
They could have put my car charging a bit. Otherwise great.
30 August 2024
Excellent
30 August 2024
Service was excellent, recall work appears to have been done fine and experience was faultless for this particular trip but in general the service cost and repair cost quoted are far to high so won't use on a regular basis
29 August 2024
Car ready early after MOT Pavel notified me regarding progress and car immaculate
29 August 2024
The Service advisor Gemma Sloan was extremely helpful and provided excellent communication regarding the vehicle
29 August 2024
Satisfied
26 August 2024
Superb service. Dealership (Helen) kept me very well-informed throughout. The video showing the condition of my carvwas helpful. It was useful to have then Red, Amber, Green flags on the condition of key features and parts, such as the tyres
26 August 2024
No problems encountered
25 August 2024
Reception very good Service coordinator kept me posted on progress
24 August 2024
Helpfull staff and very efficient
23 August 2024
Very good kept me updated on what was going on with my car and Danielle was very good to deal with
22 August 2024
Very professional from start to finish.
21 August 2024
All aspects of the dealership are professionally managed
20 August 2024
Gemma dealt very efficiently with my car and kept me informed of what was happening (i.e. the fact that the map upgrade would take much longer than anticipated. Only small issue was that I don't think the car received the usual clean and valet.
20 August 2024
As above
20 August 2024
Everything went smoothly
20 August 2024
Excellent service throughout. Friendly and communicative.
20 August 2024
All worked carried out and communicated very well on the day with Mr Scott Usher. He was also fantastic at pick up of the car at the end of the day.
17 August 2024
Good communication. Pickup service is very welcome. Everything ran on schedule.
17 August 2024
Really good communication from team. Rapid service. Felt fairly treated.
16 August 2024
Always great service from the Eastern BMW team from booking, the moment you arrive to the conclusion of your visit.
16 August 2024
efficient service
15 August 2024
Kept me informed about progress
15 August 2024
Great communication, prior, during and after the Service and a first class Customer Experience was enjoyed.
14 August 2024
The team make the booking for the car work to be carried out around you. And the communication between the team and the client is brilliant.
14 August 2024
Friendly reception team and Helen is service department was very so helpful and pleasant to deal with.
14 August 2024
Everything was carried out to our satisfaction.
14 August 2024
Helen was great seemed to love her job and made me feel vslued
14 August 2024
Again, everything we expected and more
14 August 2024
Very efficient and professional service
13 August 2024
Easy to book my car in and kept up to date with progress.
13 August 2024
Very satisfied as found a long standing electrical fault. Took the time to get to the bottom of problem.
13 August 2024
Kept up to date at every stage of the service
13 August 2024
Time frame was awesome made everything about the customer
12 August 2024
The way I was received by the lady on reception to Scott taking my car and keeping me updated
12 August 2024
Everything was done quickly and efficiently.
11 August 2024
All the staff i spoke to where spot on perfect
11 August 2024
As above, ease and communication
10 August 2024
They are good at what they do
10 August 2024
The car was ready when stated I was kept uptodate with how the service was progressing. Very Happy with service from all staff in the showroom and service area.
10 August 2024
Excellent customer service
09 August 2024
I was very satisfied overall and would pass on my thanks to all the staff that I met during my visit
09 August 2024
Very good
08 August 2024
Morgan was friendly and helpful
08 August 2024
Car service and repair done to time and cost
07 August 2024
Completed on time and instruction regarding car carried out.
07 August 2024
Staff were excellent, booked and and work carried out as intended.
06 August 2024
Lovely chat with receptionist who supplied coffee when I waited for my lift to town.
05 August 2024
Customer satisfaction
05 August 2024
Everything from the phone call to drop off and pick up was efficient, clear and easy.
05 August 2024
Great service
05 August 2024
Car was in for an EGR replacement and a courtesy car was available
05 August 2024
Nice welcome when entering showroom,efficient receptionist at desk ,who got in contact with salesman, whom we saw 2 min later
04 August 2024
No problems, clear explanations of what needed doing
03 August 2024
Very straightforward
03 August 2024
quick and easy
03 August 2024
Helen kept me updated re progress of my vehicle, throughout the day.
02 August 2024
Easily organised, smooth process, good communication around it
02 August 2024
Did what was required
01 August 2024
Booking a MOT service was easy, timing of inspection was efficient, staff explained the tyre fails and allowed me time to get new tyres. Car was reinspectef znd MOT passed. Job done.
31 July 2024
Very professional from the Eastern team
30 July 2024
Car ready exactly when they said it would be, communication great. Left car spotless clean & compliamentry goods in car also.
29 July 2024
Satisfied as every thing was done that I expected would be
29 July 2024
Car was available for collection at the defined time, engine recall work had been undertaken as expected, including washing the vehicle and proving a 'goodie' bag of useful items
29 July 2024
Very professional staff kept me informed by text.
29 July 2024
Everything was straightforward. There were no hidden or additional costs
28 July 2024
Ok
26 July 2024
They have provided me with very effective and reliable service. Morgan was amazing and very helpful to me. Very polite and friendly to me.
25 July 2024
Car being picked up and dropped off. Very efficient.
24 July 2024
Always greeted politely
23 July 2024
The service provided from start to finish was excellent & everyone I dealt with at Eastern were a credit to the company
22 July 2024
Kept informed and up to date with works progress at all times
22 July 2024
Good communication
21 July 2024
Service engineer ensured the car was fitted with the part as per recall. However, the intermittent fault of over-revving did not show when checked. Hopefully it does not happen again.
20 July 2024
They were helpful, provided a great service & went the extra mile in ensuring work completed was the highest level & made it effortless from a customer perspective. The facilities are excellent & it was a really nice touch to provide a gift bag
19 July 2024
Staff giving customer info on various occasions when car will be ready and also washing car . First class service.
19 July 2024
Great communication
18 July 2024
Once again they all drive to get things done with no excuses at all. Keeping you in the loop which is very good on the progress on our BMW. From the service department to the technicians and the team at reception are great really.
17 July 2024
Staff are friendly and helpful
17 July 2024
Very good communication
17 July 2024
I was happy with the service. I was very surprised to be recommended to change my tyres, 1) because there was still 3.5 mm of tread remaining and 2) as I have only done7200 miles the majority of this being town driving with a couple of motorway trips
17 July 2024
fault found and repaired and each step,the kept you informed.
16 July 2024
Having had poor customer service from other retailers it's great to be treated as
16 July 2024
Amazing 100 per cent
16 July 2024
Always professional, courteous and outstanding service
14 July 2024
Professional and friendly service agent kept me fully informed of progress with the repair
14 July 2024
Helen the advisor kept me informed about all the work being done,timescale & cost of the work. Excellent customer care
14 July 2024
Very smooth, kept updated, excellent complimentary gift bag
13 July 2024
Eastern always deliver great service and it is why I always get them to service my cars.
13 July 2024
Repair had taken a little longer than expected.
11 July 2024
Fantastic communication and service , again Scott in the service department was great .
10 July 2024
Almost all queries answered satisfactorily.
10 July 2024
friendliness of staff, quality of service
10 July 2024
They contacted me to arrange the service, and when an issue was found they quickly located it and arranged for it to be fixed. As this wouldn't be possible until the next day, they arranged for a courtesy car for me to use
10 July 2024
Efficient service good communication Nathan (Newbridge) did excellent job
09 July 2024
All work and questions answered fully
08 July 2024
The service was done on time and at the price quoted with no unexpected surprises. In addition the car was valeted for me.
07 July 2024
Easy to book, everything straightforward.
07 July 2024
Great service.
07 July 2024
The staff were first class.
04 July 2024
All work completed exactly as expected.
03 July 2024
As repair took a couple of days and to save me time and money the loan car was extended at no extra charge. Nathan kept me fully updated at all times.
23 September 2024
We needed a car urgently and Ryan certainly delivered. From fist walking innit the garage I locked up the car within a week!